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Ops Manager Hr Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Proactive manager with experience over 10 years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities. Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Proficient in outlook,word,excel,powerpoint,Uattend,Novatime,and tempworks.
  • Bilingual in Spanish and English
  • Staff training and development
  • Financial and cash flow analyses
  • Multi-unit operations management
  • Policies and procedures implementation
  • Management
  • Staff retention
  • Client relationships
  • Sales presentations
  • Goal attainment
  • Marketing
  • Driving business growth
  • Market research, forecasting and analysis
  • Merchandising
  • Building brand awareness
Experience
12/2019 to Current Ops Manager/HR Road Runner Sports | Phoenix, AZ,
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Identified shared data elements and relationships between data elements and processes, people and systems.
  • Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Developed and managed annual operating budgets for 6 offices.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
11/2017 to 12/2019 Prestige Sales Manager Leslie's Pool Supplies | Georgetown, KY,
  • Operated POS systems to tabulate bills and issue refunds, receipts, credits and change to customers.
  • Assisted customers in purchasing decisions by asking open-ended, probing questions, determining each customer's financial capabilities and needs.
  • Supported all sales team members to drive growth and development.
  • Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
08/2016 to 11/2017 Retail Co-Manager G By Guess | City, STATE,
  • Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Raised profits 24% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues.
  • Built store brand and achieved strategic business initiatives by working closely with district manager.
  • Established loyalty, executing flawless customer engagement to drive client retention.
  • Increased store sales 24% by cross-selling complementary items.
  • Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
  • Studied market trends to develop merchandising strategy.
  • Enhanced sales by implementing merchandising and promotional improvements.
02/2014 to 08/2016 Assistant Store Manager Torrid | City, STATE,
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Education and Training
Expected in | The Art Institute Of Inland Empire , San Bernardino, CA, GPA:
Expected in 06/2007 High School Diploma | Rubidoux High School, Riverside, CA GPA:

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87Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • The Art Institute Of Inland Empire
  • Rubidoux High School
Job Titles Held:
  • Ops Manager/HR
  • Prestige Sales Manager
  • Retail Co-Manager
  • Assistant Store Manager
Degrees
  • Some College (No Degree)
  • High School Diploma