Ops Division Production Manager I Resume Example BB&T Now Truist

OPS DIVISION PRODUCTION MANAGER I

Professional Summary

Well-qualified production management professional knowledgeable about allocating resources, optimizing production and increasing output with a hands-on and dedicated approach. Problem-solver with good relationship-building abilities. Proficient in planning and implementing workflow strategies.

Skills

Production team motivation
Production support
Assessing production schedules
Production-driven
Production knowledge

Team leadership
Quality assurance
Data-driven
Training skills
Staff management

Work History

Ops Division Production Manager I | 04/2016 to Current
BB&T Now Truist - Charlotte, NC

Conducted training and change management processes to improve operations.
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
Developed standard operating procedures and document workflow for current and future process steps.
Evaluated quality problems and performed research to identify and resolve issues.
Determined and recommended methods to address improvement opportunities.
Investigated and resolved customer complaints to foster satisfaction.
Improved quality processes for increased efficiency and effectiveness.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed team communications and information for team/management meetings.
Updated quality control standards, methods and procedures to meet compliance requirements.
Worked with client support to resolve client lockbox problems, improve operations and provide exceptional customer service.
Managed and archived quality documentation and participated in internal and external quality audits.
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.

Supervisor II | 12/2012 to 04/2016
BB&T Corp. - Charlotte, NC

Monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand.
Maintained clean and well-organized production areas to avoid unnecessary work delays.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Provided coaching and counseling to 16 employees to encourage professional growth as well as meet short- and long-term goals.
Interviewed, hired and trained new employees for remittance processing position.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Maintained compliance with company policies, objectives and communication goals.
Provided team leadership.
Identified individual employee's unique work styles and adapted management methods.
Delegated tasks to others on grooming team.
Prepared and managed work schedules, vacation and sick time accurately on a daily basis.

Coordinator | 04/2008 to 12/2012
BB&T Corp. - Charlotte, NC

Managed filing systems for electronic and hard copy documents to keep organized records.
Kept projects on schedule by managing deadlines and adjusting workflow as needed.
Gathered and organized materials in support operations.
Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
Drove workflow efficiency by maintaining low quality and high quantity.
Entered and maintained departmental records into company database using Excel.
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Prepared daily workflow reports to assist business leaders with key decision making and strategic operational planning.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.

Processing Associate | 09/2003 to 04/2008
BB&T Corp. - Charlotte, NC

Developed and executed plans to monitor standard process adherence.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Performed opening and closing procedures to keep operations running smoothly.
Supported current production needs by moving items between equipment, conveyors and staging areas.
Examined incoming materials and compared to documentation for accuracy and quality.
Enthusiastically took on additional shifts during peak work periods to keep projects on schedule.

Education

Forest Hills High School - Marshville, NC | High School Diploma

Resume Overview

Companies Worked For:

BB&T Now Truist
BB&T Corp.

School Attended

Forest Hills High School

Job Titles Held:

Ops Division Production Manager I
Supervisor II
Coordinator
Processing Associate

Degrees

Forest Hills High School - Marshville , NC | High School Diploma

Ops Division Production Manager I Resume Example

Resume Score: 80%

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