Ops Division Production Manager I Resume Example
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OPS DIVISION PRODUCTION MANAGER I
Professional Summary
Well-qualified production management professional knowledgeable about allocating resources, optimizing production and increasing output with a hands-on and dedicated approach. Problem-solver with good relationship-building abilities. Proficient in planning and implementing workflow strategies.
Skills
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Work History
Ops Division Production Manager I | 04/2016 to Current
Lear Corporation - Hebron , CT
Lear Corporation - Hebron , CT
- Conducted training and change management processes to improve operations.
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
- Developed standard operating procedures and document workflow for current and future process steps.
- Evaluated quality problems and performed research to identify and resolve issues.
- Determined and recommended methods to address improvement opportunities.
- Investigated and resolved customer complaints to foster satisfaction.
- Improved quality processes for increased efficiency and effectiveness.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed team communications and information for team/management meetings.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Worked with client support to resolve client lockbox problems, improve operations and provide exceptional customer service.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Adhered to established policies, procedures and compliance for satisfactory audit rating.
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Supervisor II | 12/2012 to 04/2016
Korn/Ferry International - Nashville , TN
Korn/Ferry International - Nashville , TN
- Monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand.
- Maintained clean and well-organized production areas to avoid unnecessary work delays.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Provided coaching and counseling to 16 employees to encourage professional growth as well as meet short- and long-term goals.
- Interviewed, hired and trained new employees for remittance processing position.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Maintained compliance with company policies, objectives and communication goals.
- Provided team leadership.
- Identified individual employee's unique work styles and adapted management methods.
- Delegated tasks to others on grooming team.
- Prepared and managed work schedules, vacation and sick time accurately on a daily basis.
Coordinator | 04/2008 to 12/2012
Aaa Auto Club - Ponte Vedra , FL
Aaa Auto Club - Ponte Vedra , FL
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Kept projects on schedule by managing deadlines and adjusting workflow as needed.
- Gathered and organized materials in support operations.
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
- Drove workflow efficiency by maintaining low quality and high quantity.
- Entered and maintained departmental records into company database using Excel.
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
- Prepared daily workflow reports to assist business leaders with key decision making and strategic operational planning.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Processing Associate | 09/2003 to 04/2008
BB&T Corp. - City , STATE
BB&T Corp. - City , STATE
- Developed and executed plans to monitor standard process adherence.
- Adhered to established policies, procedures and compliance for satisfactory audit rating.
- Performed opening and closing procedures to keep operations running smoothly.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Enthusiastically took on additional shifts during peak work periods to keep projects on schedule.
Education
Forest Hills High School - City, State | High School Diploma
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Resume Overview
School Attended
- Forest Hills High School
Job Titles Held:
- Ops Division Production Manager I
- Supervisor II
- Coordinator
- Processing Associate
Degrees
- Forest Hills High School - City , State | High School Diploma
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