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Ops Division Production Manager I Resume Example

Resume Score: 80%

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OPS DIVISION PRODUCTION MANAGER I
Professional Summary

Well-qualified production management professional knowledgeable about allocating resources, optimizing production and increasing output with a hands-on and dedicated approach. Problem-solver with good relationship-building abilities. Proficient in planning and implementing workflow strategies.

Skills
  • Production team motivation
  • Production support
  • Assessing production schedules
  • Production-driven
  • Production knowledge
  • Team leadership
  • Quality assurance
  • Data-driven
  • Training skills
  • Staff management
Work History
Ops Division Production Manager I | 04/2016 to Current
BB&T Now Truist - Charlotte, NC
  • Conducted training and change management processes to improve operations.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Developed standard operating procedures and document workflow for current and future process steps.
  • Evaluated quality problems and performed research to identify and resolve issues.
  • Determined and recommended methods to address improvement opportunities.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Improved quality processes for increased efficiency and effectiveness.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed team communications and information for team/management meetings.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Worked with client support to resolve client lockbox problems, improve operations and provide exceptional customer service.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Supervisor II | 12/2012 to 04/2016
BB&T Corp. - Charlotte, NC
  • Monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand.
  • Maintained clean and well-organized production areas to avoid unnecessary work delays.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Provided coaching and counseling to 16 employees to encourage professional growth as well as meet short- and long-term goals.
  • Interviewed, hired and trained new employees for remittance processing position.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Maintained compliance with company policies, objectives and communication goals.
  • Provided team leadership.
  • Identified individual employee's unique work styles and adapted management methods.
  • Delegated tasks to others on grooming team.
  • Prepared and managed work schedules, vacation and sick time accurately on a daily basis.
Coordinator | 04/2008 to 12/2012
BB&T Corp. - Charlotte, NC
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Kept projects on schedule by managing deadlines and adjusting workflow as needed.
  • Gathered and organized materials in support operations.
  • Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
  • Drove workflow efficiency by maintaining low quality and high quantity.
  • Entered and maintained departmental records into company database using Excel.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Prepared daily workflow reports to assist business leaders with key decision making and strategic operational planning.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Processing Associate | 09/2003 to 04/2008
BB&T Corp. - Charlotte, NC
  • Developed and executed plans to monitor standard process adherence.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Enthusiastically took on additional shifts during peak work periods to keep projects on schedule.
Education
Forest Hills High School - Marshville, NC | High School Diploma
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Resume Overview

Companies Worked For:

  • BB&T Now Truist
  • BB&T Corp.

School Attended

  • Forest Hills High School

Job Titles Held:

  • Ops Division Production Manager I
  • Supervisor II
  • Coordinator
  • Processing Associate

Degrees

  • Forest Hills High School - Marshville , NC | High School Diploma

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