Performance Profile: Upbeat courteous, customer service oriented and highly persuasive with 2 years of experience in call center settings. Well-spoken and outgoing team player equipped with effective problem solving skills, accustomed to working professionally and efficiently in team oriented, fast paced environments. Demonstrated telephone etiquette along with proven listening skills and strong attention to detail.
MS Excel, Word and various database management applications
Proven ability to learn and operate software applications quickly
06/2016 to Current
OperatorColumbus Area INC. － Columbus, OHI provide operator assistance to incoming callers by answering, directing and transferring calls. I also provide professional, friendly customer service to fellow employees, customers and the community. Additional services included delivery of excellent customer service and resolve inquires. I also send emails and use work system to look up information for clients while following HIPPA laws.
10/2014 to 12/2014
Call Center RepresentativeTELEPERFORMCE － Columbus, OH
Conducted analysis and recommended suitable solutions to real time performance issues.
Data entry; researched accounts for customers; Processed credit cards information.
Handled inbound calls and provided one-call resolution to problems reported.
Responded to client calls and provided instructions for troubleshooting.
Forwarded client complains to the concerned departments.
Provided technical and analytical support at the call center.
Education and Training
High School Diploma: Business ManagementAcademy Acceleration Academy － Columbus, OHBusiness Management
Completed courses work in: English, Business Math and Science courses.: Business ManagementCOLUMBUS STATE COMMUNITY COLLEGE － Columbus, OHBusiness Management
Certification : CPR/AED American Heart Association － Columbus , OH, USAI have completed the cognitive and skills evaluations in accordance with the curriculum of the American Heart Association Basic Support (CPR and AED) Program
High School Diploma: Human ServicesOhio Christian University － Columbus, OH, United States
Billing, call center, credit, Client, customer satisfaction, Data Entry, databases, Database Management, English, Math, MS Excel, 97, Word, PC Proficient, problem resolution, Quick, real time, Technical Support, Troubleshooting