Operations/Techical Lead Resume Example

Clent: Microsoft

Project Description:

Project involves Production support of critical Microsoft CRM Applications. Project involves database administration, windows administration, maintenance of critical database environments which are used by the Microsoft Advertising Platform.

Working on Incidents/Request and Change management process and & understanding customer SLA & Requirements.

Responsibilities and Tasks

Hyper – V VM Creation and management.

Windows Servers Patching.

Investigation and resolution of SQL Server issues.

Security Audit.

Deployment of Application.

Scheduling and Management of activities.

Monitoring & Auditing of SCOM Alerts on daily basis.

Setting up SQL Server 2008 R2 and Windows Server 2008 R2.

Creation and Implementation of Database Backup & Maintenance Strategy

CRM installation and deployment.

Managing CRM instances for end users by providing access and manage roles.

Supporting CRM application from server end

Client: Microsoft (Dec 2010 – April-2014)

Project Description:

Network access management (NAM) is part of the Identity and Access Management Service of Microsoft. The Identity Management (IdM) Service provides the lifecycle management of all identities throughout the enterprise, ensuring privacy, consistency, fidelity and certifies secure access through policy and regulatory compliance.

I working on Forefront Identity Manager (FIM) with a role of subject matter expert. We serve the client at (tier -2) level. We provide support for all the Microsoft and other companies associated with Microsoft globally. We will trouble shoot all the issue related to FIM or IDWEB and run scripts related to FIM.

We create and manage all the user and non-user accounts within Microsoft. We are the only point of contact globally for the network accounts administration. We use the Active Directory Service, Exchange servers and PowerShell to troubleshoot issues with the user/non-user accounts and their mailboxes on Windows server 2008 OS.

Main responsibilities and Tasks:

User\non-user Account Administration and Maintenance using Active directory and internal application.

Troubleshooting user account network access issues.

Moving accounts across domains and forests using Active Directory Migration tool.

Creating mailboxes, providing permissions on the mailboxes through Active directory module for power shell and exchange management shell.

Creating organizational units, setting up delegation for required people to manage them.

Troubleshooting account related issues using ADSI Edit.

Troubleshooting selective authentication issues.

Troubleshooting email delivery issues.

Troubleshooting issues with IRM (Rights Management Service) mails, also known as secure mails.

Providing Tier-2 support for the newly released Identity management tool by Microsoft, which is named FIM (Forefront Identity Manager 2010).

Manage the Team, day to day operations and escalations.

Identify the defect areas and work towards improving quality.

Preparing balanced shift schedules.

Review of documents and updating them frequently.

Client: Hitachi (Sep 08 – Nov 10)

Responsibilities:

Provisioning/De-provisioning accounts in AD, SMTP, Oracle and Other Hitachi Applications.

Responsible for overall smooth operation of the Business

Attend daily conference calls with various onsite and offshore teams.

Manage and maintain daily SLA's and the submit reports to client on a daily basis.

Handle client escalation and provide RCA as and when required.

Identifying process gaps and come up various training plans towards process improvement.

Analyzing rejected cases and implementing methods to reduce them.

User/Mailbox management: NT Account creation, deletion and User management (OU and User policies)

Exchange Management in creating and granting security attributes in Exchange server 2007.