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Operations/Techical Lead Resume Example

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OPERATIONS/TECHICAL LEAD
Professional Summary

Over 10 years of IT experience. Adept at overseeing all factsets of project life-cycle including initiation and planning. Strong techincal, probelm solving and communication skills. Able to successfully build strong relationship with coworkers and clients. Able to efficiently plan and prioritize tasks. Successfully managing the operations project as an Engagment Operations Lead.

Skills

Windows Azure architecture and its components

Microsoft Azure Administration

Experience with Hyper-V configuration and Administration

Knowledge on Azure Virtual Machine deployments

Worked on Exchange Server Provisioning.

Worked on Group Policy

Worked on File Servers and DFS.

Basics of SQL Server & IIS Administration.

Windows 2000/2003/2008/2008R2/2012 Server Operating Systems

MS Exchange Server 2003/2007/2010/2013 and Domain Controllers

Work History
Operations/Techical Lead02/2016 to Current
Deloitte – Boston , TX

Client: Microsoft

Project Description

  • Mindtree provides services in four primary Windows Azure Capacity Management Areas: Capacity fulfillment of customer's quota tickets, Investigation & resolution of capacity related incidents, implementation of capacity operations required to maintain capacity health worldwide (monitoring of capacity and adjusting live capacity settings), and will customer engagements to resolve and/or mitigate customer's capacity issues and developing automation tools , optimizing the existing tools in order to reduce the overall turnaround time and generative timely reports showing real time data which includes strict adherence to Service Level Agreements (SLAs).

Responsibilities:

  • Monitor the windows azure capacity management day to day activities.
  • Customer Engagement for all the capacity constrained clusters.
  • Identity the Manual tasks and automate them.
  • Automation of the Operational Documents.
  • Project Management/Coordination including tracking issues to closure and status updates.
  • Daily interaction with customers.
  • Lead Daily weekly and monthly review meetings.
  • Collect program metrics and provide status reports weekly.
  • Cross group collaboration, work across teams and assess priority and severity of incoming issues.
  • Manage work items/issues in TFS.
  • Drive process improvements through continuous process improvement initiatives.
  • Design and Develop specifications for tracking tools for the end users so that they can have better visibility of SLA's of each team.
  • Azure Capacity auditing.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved typical problems, improved operations and provided exceptional client support.
  • Increased customer satisfaction by resolving customer issues.
  • Drove operational improvements which resulted in savings human efforts.
  • Worked with Microsoft customers to understand needs and provide best service.
Senior Consultant04/2014 to 12/2015
Iconma, L.L.C. – West Chester , PA

Clent: Microsoft

Project Description:

Project involves Production support of critical Microsoft CRM Applications. Project involves database administration, windows administration, maintenance of critical database environments which are used by the Microsoft Advertising Platform.

Working on Incidents/Request and Change management process and & understanding customer SLA & Requirements.

Responsibilities and Tasks

Hyper – V VM Creation and management.

Windows Servers Patching.

Investigation and resolution of SQL Server issues.

Security Audit.

Deployment of Application.

Scheduling and Management of activities.

Monitoring & Auditing of SCOM Alerts on daily basis.

Setting up SQL Server 2008 R2 and Windows Server 2008 R2.

Creation and Implementation of Database Backup & Maintenance Strategy

CRM installation and deployment.

Managing CRM instances for end users by providing access and manage roles.

Supporting CRM application from server end

Systems Engineer07/2008 to 04/2014
Infosys Technology Limited – City , STATE

Client: Microsoft (Dec 2010 – April-2014)

Project Description:

Network access management (NAM) is part of the Identity and Access Management Service of Microsoft. The Identity Management (IdM) Service provides the lifecycle management of all identities throughout the enterprise, ensuring privacy, consistency, fidelity and certifies secure access through policy and regulatory compliance.

I working on Forefront Identity Manager (FIM) with a role of subject matter expert. We serve the client at (tier -2) level. We provide support for all the Microsoft and other companies associated with Microsoft globally. We will trouble shoot all the issue related to FIM or IDWEB and run scripts related to FIM.

We create and manage all the user and non-user accounts within Microsoft. We are the only point of contact globally for the network accounts administration. We use the Active Directory Service, Exchange servers and PowerShell to troubleshoot issues with the user/non-user accounts and their mailboxes on Windows server 2008 OS.

Main responsibilities and Tasks:

User\non-user Account Administration and Maintenance using Active directory and internal application.

Troubleshooting user account network access issues.

Moving accounts across domains and forests using Active Directory Migration tool.

Creating mailboxes, providing permissions on the mailboxes through Active directory module for power shell and exchange management shell.

Creating organizational units, setting up delegation for required people to manage them.

Troubleshooting account related issues using ADSI Edit.

Troubleshooting selective authentication issues.

Troubleshooting email delivery issues.

Troubleshooting issues with IRM (Rights Management Service) mails, also known as secure mails.

Providing Tier-2 support for the newly released Identity management tool by Microsoft, which is named FIM (Forefront Identity Manager 2010).

Manage the Team, day to day operations and escalations.

Identify the defect areas and work towards improving quality.

Preparing balanced shift schedules.

Review of documents and updating them frequently.

Client: Hitachi (Sep 08 – Nov 10)

Responsibilities:

Provisioning/De-provisioning accounts in AD, SMTP, Oracle and Other Hitachi Applications.

Responsible for overall smooth operation of the Business

Attend daily conference calls with various onsite and offshore teams.

Manage and maintain daily SLA's and the submit reports to client on a daily basis.

Handle client escalation and provide RCA as and when required.

Identifying process gaps and come up various training plans towards process improvement.

Analyzing rejected cases and implementing methods to reduce them.

User/Mailbox management: NT Account creation, deletion and User management (OU and User policies)

Exchange Management in creating and granting security attributes in Exchange server 2007.

Affiliations

Pillar award for consecutive 3 years in Mindree Limited

Outstanding performer of the year 2016-17 in Mindtree Limited.

Won the IMS Spot Award in Infosys Technologies Ltd.

Certifications

Microsoft Azure Infrastructure Solutions

Mindtree Certified operations Lead

Microsoft Dynamics CRM 2013 Customization and Configuration

Education
Bachelor of Science: Computer Science03/2008Osmania University- City
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Resume Overview

School Attended

  • Osmania University

Job Titles Held:

  • Operations/Techical Lead
  • Senior Consultant
  • Systems Engineer

Degrees

  • Bachelor of Science : Computer Science 03/2008

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