Operations Team Manager Resume Example Belk

OPERATIONS TEAM MANAGER

Professional Summary

Dedicated business professional with extensive knowledge and experience in the fashion merchandising field. Business professional driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.

Skills

Opening and closing procedures
Staff training and development
Store displays
Merchandising
Fashion and design background
Retail inventory management

Goal-oriented
Detail-oriented
Customer relations
Excellent customer service skills
Outstanding communication skills
Conflict resolution skills
Exceptional leader

Work History

Operations Team Manager, 01/2014 to Current
Belk – Hilton Head Island, South Carolina

Responsible for managing the team that performs non-selling duties to support the selling function of the store.
Merchandising Presentation - Presents merchandise consistent with visual and merchandising standards.
Receiving Management - Supervise the team performing the process of unloading and sorting merchandise cartons received on trailers.
Processing / Placement Management - Supervise the team performing merchandise unpacking and unwrapping to ensure readiness for merchandising on the sales floor. Includes applying sensor tags per company standard.
Maintenance & Housekeeping Management- Supervise the team performing the following: Maintenance tasks, removal of packing materials from processing drop zones, ensure the cleanliness of the sales floor and the receiving area and maintaining a safe shopping and working environment.
Manager on Duty - Supervise customer service during assigned period. Open and close the store, including weekends Approve select point of sale transactions such as returns and voids. Resolve customer service issues as needed. Understand and be able to use all building operating systems.

Store Visual Merchandise Manager, 01/2012 to 01/2014
Belk – Hilton Head Island, South Carolina

Supervise store management on communication and implementation of visual issues.
Train, develop, direct, and oversee visual staff members.
Supervise plan, and implement seasonal visual collateral with Store Manager.
Oversee and perform daily visual maintenance for all areas.
Participate in weekly walk-through with Store Manager and attend MGR meeting in-store.

Customer Service Representative, 01/2008 to 01/2012
Belk – Hilton Head Island, South Carolina

Provide excellent customer service by telephone and in person.
Demonstrate effective persuasive skills in retail sales.
Collect monies for customer purchases.
Introduce customers to charge accounts.
Make sure the sales floor is neat and in order.
Keeping the fitting rooms clean.

Sales Associate, 01/2005 to 01/2007
Old Navy – Bluffton, SC

Worked in shipping, receiving, and stocking.
Assisted customers with purchases.
Greeted and gave good customer service.

Customer Service Representative, 01/2002 to 01/2004
JcPenney's – Beaufort, SC

Collected monies for customer purchases.
Assisted customers with purchases.
Answered phones.
Greeted customers upon arriving in store.

Education

B.S: Family and Consumer Sciences Business/ Fashion Merchandising, 2009
South Carolina State University - Orangeburg, SC
Family and Consumer Sciences Business/ Fashion Merchandising

High School Diploma: 2004
Battery Creek High School - Beaufort, SC

Resume Overview

Companies Worked For:

Belk
Old Navy
JcPenney's

School Attended

South Carolina State University
Battery Creek High School

Job Titles Held:

Operations Team Manager
Store Visual Merchandise Manager
Customer Service Representative
Sales Associate

Degrees

B.S : Family and Consumer Sciences Business/ Fashion Merchandising , 2009
High School Diploma : 2004

Operations Team Manager Resume Example

Resume Score: 70%

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