Operations Team Leader. Versatile & reliable with 9+ years of experience leading, training, developing and managing in a high pace production environment. Blends academic training with hands-on experience in operations and sales to offer employers a track record of delivering on tasks accurately, efficiently, and quickly.
Strong leadership abilities
Production line management
First Aid CPR Certified
Practices safety and sanitation standards
Proficient in Microsoft Office
Operations Team Leader02/2008 to Current Glass & Mirror Craft – Wixom, Michigan
Drives daily production activities with effective communication and leadership.
Recommends and executes quality improvements for production and product quality.
Safely operates glass tempering furnace, glass washer, quench, loading and offloading conveyors producing 8,000-10,000 square feet per day.
Prepares and maintain production reports (ex. Daily production, rejects monthly, metrics, etc.).
Successfully trained and developed several team members to be furnace operators.
Ensure efficient collaboration and coordination between relevant departments including scheduling, FAB production, IG production, and shipping.
Telephone Service Representative10/2005 to 01/2008 Associated Community Services ACS – Southfield, Michigan
Successfully received inbound calls in a high call volume environment.
Provided excellent customer service by maintaining a great tone and confidence during each call.
Achieved and exceeded required weekly sales quota.
Persuaded customers to donate on behalf of various charities.
Resident Advisor/ Mentor06/2005 to 08/2005 Wayne State University – Detroit, Michigan
Supervised a group of 10 students to ensure their safety and well-being daily.
Monitored and evaluated students' academic and social progress and provide weekly written evaluations.
Assisted in planning, organizing and implementing of recreational, social and cultural events and activities.
Served as positive role model and mentor for the Upward Bound students, sharing the importance of education and the attitudes and skills that will enhance the students' academic and personal success.
Bachelor of Arts: Business Administration - Supply Chain Management CurrentEastern Michigan University-
Coursework in Operations Management, Production Scheduling, Quality Control and Materials Management