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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Operations Team Leader. Versatile & reliable with 9+ years of experience leading, training, developing and managing in a high pace production environment. Blends academic training with hands-on experience in operations and sales to offer employers a track record of delivering on tasks accurately, efficiently, and quickly.
Skills
  • Strong leadership abilities
  • Production line management
  • Quality Control
  • First Aid CPR Certified 
  • Practices safety and sanitation standards
  • Proficient in Microsoft Office
Work History
Operations Team Leader, 01/2008 to Current
Evergreen Enterprises, Inc.Charlottesville, VA,
  • Drives daily production activities with effective communication and leadership.
  • Recommends and executes quality improvements for production and product quality. 
  • Safely operates glass tempering furnace, glass washer, quench, loading and offloading conveyors producing 8,000-10,000 square feet per day.
  • Prepares and maintain production reports (ex. Daily production, rejects monthly, metrics, etc.).
  • Successfully trained and developed several team members to be furnace operators.
  • Ensure efficient collaboration and coordination between relevant departments including scheduling, FAB production, IG production, and shipping.
Telephone Service Representative, 09/2005 to 2008
Medstar Research InstituteBaltimore, MD,
  • Successfully received inbound calls in a high call volume environment.
  • Provided excellent customer service by maintaining a great tone and confidence during each call.
  • Achieved and exceeded required weekly sales quota.
  • Persuaded customers to donate on behalf of various charities.
Resident Advisor/ Mentor, 05/2005 to 07/2005
Wayne State UniversityCity, STATE,
  • Supervised a group of 10 students to ensure their safety and well-being daily.
  • Monitored and evaluated students' academic and social progress and provide weekly written evaluations.
  • Assisted in planning, organizing and implementing of recreational, social and cultural events and activities.
  • Served as positive role model and mentor for the Upward Bound students, sharing the importance of education and the attitudes and skills that will enhance the students' academic and personal success.

Education
Bachelor of Arts: Business Administration - Supply Chain Management , Expected in Current
Eastern Michigan University - Ypsilanti, Michigan
GPA:
  • Coursework in Operations Management, Production Scheduling, Quality Control and Materials Management 

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Resume Overview

School Attended

  • Eastern Michigan University

Job Titles Held:

  • Operations Team Leader
  • Telephone Service Representative
  • Resident Advisor/ Mentor

Degrees

  • Bachelor of Arts

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