operations team leader resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Talented Operations Team Leader offering a self-motivated and disciplined management approach. Familiar with diverse operational areas, with a lot of interest and building knowledge in the field of tech, adaptable to diverse work surroundings and teamworks.
Skills
Quality controls
Staff development
Staff supervision
Warehouse operations
Technology
Production
Delegation
Logistics oversight
Customer relationship management
Management
Quantitative skills
Ability to analyze reports
Experience in leadership
Business writing
Back office operations
Mail management
Scheduling and calendar management
Database entry
Meeting participation
Recordkeeping and bookkeeping
Report creation
Multi-line phone systems
Cash deposit preparation
Calendar management
Employee training and development
Excel spreadsheets
Memo preparation
Troubleshooting
Work ethic
Problem resolution
Multitasking
Team building
Time management
Customer service
Fluent in Spanish
Computer skills
Microsoft Office
Documentation skills
Some Coding languages experience
Experience
Operations Team Leader, 08/2020 - Current Evergreen Enterprises, Inc. – Columbus, OH,
Determined effective schedules and managed daily workflow.
Managed up to 10 team members per daily shifts.
Reduced process lags and effectively trained team members on best practices and protocol.
Supported team daily objectives.
Supervised front end team members, offering constructive feedback on work performance.
Kept team in compliance with all applicable company and legal standards.
Generated daily reports detailing operational performance as compared to targets.
Trained, mentored and motivated employees to maximize team productivity.
Cultivated and strengthened relationships with customers.
Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
Motivated employees to share ideas and feedback.
Assisted with purchases, locating items and signing up for rewards programs.
Trained new team members in cash register operation, stock procedures and customer service.
Welcomed customers, offering assistance to help find necessary store items.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Inspected items for damage and obtained replacements for customers.
Operated cash register, and resolve simple troubleshooting issues.
Store Team Member-Cashier, 07/2019 - Current Vail Resorts – Ludlow, VT,
Provide an excellent customer experience.
Boost Store Credit Card applications program.
Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.
Looked for ways to go above and beyond job requirements.
Rotated through series of different sales floor stations, based on team needs.
Upheld high standards of productivity and quality in all areas of operations.
Unloaded trucks, moved containers to staging area and determined correct storage locations, when needed.
Worked hard to learn all required tasks quickly and maximize performance.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Completed additional learning opportunities to advance knowledge and move into senior team member position.
Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
Built and maintained effective working relationships with peers and upper management.
Packed and scanned completed orders for accurate shipment to final destinations, when needed.
Kitchen Staff Member, 11/2018 - 08/2019 Froedtert Memorial Lutheran Hospital – Oak Creek, WI,
Utility of the back of the restaurant, keep clean and tidy the silverware, train new people for that position and be a replacement in the kitchen preparing salads and desserts.
Maintained order and cleanliness of work areas to conform with health codes.
Gathered ingredients and cleaned and cut food items to prep recipes.
Completed prepping, cleaning and other kitchen duties to support cooks.
Cleaned utensils, dishes and glasses for customer use.
Restocked pantry with nonperishable food items to prevent stock from running low.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Cross-trained in other kitchen positions to support team and meet customer needs.
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Re-stocked, organized and arranged service and food stations.
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