operations team leader resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Enthusiastic new graduate with Bachelor of Science degree in Health Sciences/Healthcare Administration brings a complete and solid background of organizational and analytical skills to the job market. Team Operations versed in research and analysis. Seeking a position to develop and implement new and innovative health care improvement processes and admission procedures.

Skill Highlights

Excellent Customer Service

Team Leadership & Training

Multi-task Oriented/ Highly Efficient

Negotiating Techniques

Problem solving

Government relations knowledge

Management & Administration


Market Research & Analysis

Results Oriented

Dependable/ Flexible

Conflict resolution

Professional Experience
Operations Team Leader, 03/2015 to Current
Vector SecurityShreveport, LA,
  • Complies, formulates, and distributes correspondence, such as aviation operations reports and safety reports.
  • Assists flight-line personnel in conveying crew and passengers to aircraft and also assist pilots in preparing flight plans, process flight plans and arrival reports for transmission to flight and dispatchers.
  • Forward planning to try to reduce disruption to the flight programmer and its possible contact.
  • Generating and revising systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and implementing changes.
  • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Supervisor, 09/2014 to 03/2015
Lee HealthFort Myers, FL,
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Coordinated effectively with 3rd party vendors to ensure a smooth customer services.
  • Assisted in the development of Job analysis proposals, MS Words and Excel Worksheets, and others statistical forms.
  • Prepared committee meetings, and lead client conference calls and visits to manage and address service delivery expectations, progress, planning, review of deliverables, service delivery outcomes.
Administrative Assistant, 2013 to 11/2014
Saic (Science Applications Int.)King George, VA,
  • Demonstrated exceptional time management, problem- prevention and problem-solving abilities.
  • Resolve customer issues, reimbursements via emails and able to route messages to appropriate employees.
  • Observed strict confidentiality and safeguarded all customer-related information.
ICenter Project Coordinator, 10/2013 to 08/2014
SpartannashSparta, MI,
  • Worked as consultants with business clients in an authentic work environment, all while earning combination levels of credit towards degree and valuable work experience.
  • Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services.
  • Researched, planned, coordinated and eventually executed a health and wellness fair for client.
  • Types of projects conducted in Market Analysis, Master Planning, Business and Market Plans.
  • Expertly planned, coordinated, organized and directed all operations of the agency.
  • Cooperated with other health related agencies and organizations in community activities.
Customer Service Lead, 05/2007 to 03/2013
Hntb CorporationShoreline, WA,
  • Coordinated with other Department managers so that all operations and goals are met smoothly.
  • Conducted Interviews and aptitude exams for prospective new employees.
  • Directed and led team of fifteen Agents on the floor daily.
  • Conducted probationary and annual performance evaluations of all floor agents.
Assistant Team Leader, 02/2006 to 05/2007
WalgreensCity, STATE,
  • Managed team of store employees, pharmacy staff, and shift leads.
  • Conducted daily meetings with employees to inform them of the current focus of the company.
  • Held accountable for Inventory management, Employee Engagement, Sales and Profits Accountable for maintaining all company standards.
  • Proficient in MS Project, Excel, Word, PowerPoint, Publisher, Keyboarding, Medical Terminology, Networking, and Management Information System.
Education and Training
Bachelor of Science Degree: Health Sciences, Expected in 2014 to Robert Morris University - Chicago, IL
GPA: Graduated, Cum Laude GPA: 3.65/4.0

Graduated Cum Laude GPA: 3.65/4.0

Coursework in Public Health, Human Resources, Health services


Reading, Drawing, Social Media, Traveling, and Volunteering

Additional Information
  • *Awarded the highly recognized status of Order of National Sigma Honor Society as a result of achieving a 3.65 GPA as a student at Robert Morris University.
  • *Deans List, JA Volunteer at Robert Morris University.
  • *Worked together as a group to achieve goals set forward to bring the community together for the Health and Wellness Fair in Chicago.

Inventory Management, Customer services, Team Leadership, Computer science Networking, Microsoft Applications, MS Project, and Management Information systems

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Resume Overview

School Attended

  • Robert Morris University

Job Titles Held:

  • Operations Team Leader
  • Supervisor
  • Administrative Assistant
  • ICenter Project Coordinator
  • Customer Service Lead
  • Assistant Team Leader


  • Bachelor of Science Degree

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