operations team leader resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced, results-oriented manager with flexible and creative approach to handling routine and complex operational challenges. Clear and disciplined with skill in inspiring employees to meet and exceed performance targets.

  • • Excellent interpersonal and communication skills. Excellent ability to work well with and develop teams
    • Self-motivated, customer-focused, and having an excellent ability to work well with and develop teams
    • Driving business metrics (e.g., customer satisfaction, service levels, value enhancement, average handling time, profitability, schedule adherence, etc.)
    • Well-developed set of analytical skills capable of troubleshooting a wide variety of simple and interrelated systems
    • Good planning, prioritizing and organization and multiple priority management skills
    • Strong interpersonal and communication (both written and verbal) skills
    • Strong partnership with capacity planning and scheduling teams to ensure effective service level management/floor management
    • Above average knowledge of computer database system tools
    • Responsible for compliance for all processes and policies and developing quality and productivity evaluations
Work History
01/2011 to Current Operations Team Leader E. & J. Gallo Winery | Fresno, CA,
  • GEODIS, the world's 7th largest Transport and Logistics company, with customized services: Freight Forwarding, Supply Chain Optimization, Contract Logistics, and Transportation Management. (With 156 locations, 11,696 employees, & over 13 million square feet in America alone.
  • • Work with Operations Manager on maintaining department expense budgets in accordance with the planned workload
    • Develop, maintain, trend and report Key Performance Indicators
    • Ensure the effective management both in terms of business objectives and the personal and professional development of direct reports
    • Drives continuous performance improvement for business results
    • Ensures teams maintain a clean orderly work area through use of 5S visuals management tools and standards
    • Leads and directs the workforce in problem identification, problem solving and implementing continuous improvement measures
    • Provide feedback on employee and/or team performance to the supervisor and/or manager
    • Manage workload distribution and structure to ensure consistent good performance
    • Responsible for day to day functioning/administrative work including inbound/outbound & inventory management
  • Achievements- Improved productivity & inventory accuracy in all my accounts by 10-15% within 3 months.
  • Revamped lay-outs, space utilization, & slotting optimization for my accounts saving company & customers millions in costs.
  • 3 Teamwork Awards, 4 Outstanding Service Star Awards, 1 Top Gun Award (2016).
07/2010 to 09/2011 Multi-Site Operations Manager Columbia University | New York, NY,
  • Waring buys local distressed properties and restores them for rental or resale. Focused on rebuilding the local community by hiring local at decent wages, teaching marketable trade skills, & restoring homes in blighted neighborhoods.
  • Manage daily operations ( labor, cost control, planning, payroll, purchasing, etc...) on all distressed properties being restored for rental or resale.
  • Dealing with building contractors, electricians, plumbers, code inspectors, day laborers, ( 85 employees/13 sites), etc..
  • Established and administered operational budgets, tracked expenses and maintained cost controls.
  • Achievements- 4 Quarterly bonuses for completing all contracts ahead of schedule & under-budget while far exceeding customer expectations.
05/2009 to 07/2010 Inventory Control & Operations Supervisor Simos @ Nike | City, STATE,
  • Simos provides engineers, a frontline workforce, and supervision at a fixed cost per unit within distribution, logistics, & manufacturing sites reducing labor costs & increasing productivity.
  • Manage inventory control (8 employees), inbound & outbound processes(42 employees), & special projects (4 employees).
  • Design & implementation of new layout & S.O.P.'s for centralized returns facility.
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Achievements- Improved inventory accuracy to 99.997% in under 6 months.
  • Improved every single customer KPI every quarter.
  • Reduced overall cost per unit by 17%.
  • Increased output/productivity by 21%.
06/2002 to 03/2009 Operations Manager McKesson Corp | City, STATE,
  • McKesson Corp.
  • Is the world leader in wholesale medical supplies & equipment, pharmaceutical distribution, and healthcare technology solutions With annual revenues exceeding $198.5 billion.
  • Manage quality, productivity, timeliness and compliance of inbound/outbound operations, maintain tight cost controls and maximize business operational efficiency.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 55 direct reports.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Achievements- Excellence in Management Award 2009, Six-Sigma Greenbelt 2008, Presidential Award for Outstanding Customer Service 2007, 4 Teamwork Awards, Promoted 3 times in 6 years.
Expected in 2008 to to Certification- Six-Sigma Greenbelt Training | , , GPA:
Expected in 2007 to to Certification- Dale Carnegie Leadership & Communications Training | , , GPA:
Expected in 1996 to to Bachelor's- Business Administration | University of Memphis, , GPA:

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Resume Overview

School Attended

  • University of Memphis

Job Titles Held:

  • Operations Team Leader
  • Multi-Site Operations Manager
  • Inventory Control & Operations Supervisor
  • Operations Manager


  • Certification- Six-Sigma Greenbelt Training
  • Certification- Dale Carnegie Leadership & Communications Training
  • Bachelor's- Business Administration

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