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Operations Team Leader Resume Example

Resume Score: 80%

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JC
OPERATIONS TEAM LEADER
Professional Summary

Advanced Operations/Production Supervisor offering over many years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.

Skills
  • Materials inspections
  • Corrective actions
  • Quality Assurance
  • Training
  • Customer Service
  • MS Office
  • Time management
  • Data Analysis
  • Data Collection
  • Technical Support
  • Administrative support
  • Process Development
Work History
02/2019 - 03/2020Operations Team Leader | HKT Teleservices - Grove City, OH
  • Improved team efficiency and productivity by restructuring workflow and managing assignments
  • Kept team activities in compliance with safety, regulatory and environmental guidelines
  • Managed high workload with consistent record of achieving deadlines and production targets
  • Trained, mentored and directed team of 15-20 specialized advocates
  • Set schedules and oversaw daily workflow
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
  • Exceeded team goals and collaborated with staff members
    to implement customer service initiatives
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity
  • Coached team members to deliver hospitable, professional service while adhering to set service models
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction
04/2017 - 02/2019Operations Team Coordinator | HKT Teleservices - Dublin, OH
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Followed protocol to ensure lead Advocates accomplished 20-40 inbound calls per day
  • Assisted Advocates with inbound and social media tasks and customer relation responsibilities
  • Learned how to complete coaching opportunities and corrective action for various behaviors with minimal supervision, contributing to successful production needs and expectations
  • Participated in meetings to discuss new client expectations and business forward opportunities
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
07/2016 - 04/2017Client Case Manager | HKT Teleservices - Dublin, OH
  • Consulted withoutside parties to resolve discrepancies and create effective solutions
  • Regularly exceeded daily expectations and product add-on quotas
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Assessed and offered solutions to improve procedures and customer experiences
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
  • Accomplished base requirements of 25-45 calls per day to ensure service level and client expectations
  • Read, analyzed and interpreted complex procedures and regulations while drafting general correspondence to facilitate administrative processes
  • Verified accuracy of customer account information and updated when necessary
06/2014 - 04/2016Lead Quality Inspector | Greenville Technology Incorporated - Greenville, OH
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements
  • Conducted data review and followed standard practices to find solutions
  • Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release
  • Managed/Inspected 300+ parts per day
  • Performed routine maintenance and calibration on testing equipment
  • Identified and resolved variances to bring products in line with requirements
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes
  • Liaised between quality control and other departments and contractors, providing project updates and consultation
  • Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms
Education
05/2010Greenville Senior High School, Greenville, OHHigh School Diploma:
Target Job

Operations Supervisor

Quality Assurance Manager

Production Manager

Quality Inspector

Customer Care Supervisor

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • HKT Teleservices
  • Greenville Technology Incorporated

School Attended

  • Greenville Senior High School

Job Titles Held:

  • Operations Team Leader
  • Operations Team Coordinator
  • Client Case Manager
  • Lead Quality Inspector

Degrees

  • High School Diploma :

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