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    Operations Support Specialist Resume Example

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    OPERATIONS SUPPORT SPECIALIST
    Professional Summary

    I spent approximately 30 years in the Federal Government working for the United States Postal Service. I started out as a mail handler in 1985, but was promoted to supervisor in 1988. I spent 15 years working the overnight shift as  a supervisor of mail processing, primarilly in automation. During that time, I was the first supervisor in Southern NE, who used Delivery Point Sequence. This was the program that enables our automated equipment to put the mail in delivery order for letter carriers, eliminating the time they used to spend "manually casing letters" for delivery. After leaving that position, I accepted a 5 year detail in Mansfield, MA, supervising our parcel sorting machines and Priority Mail operations on the day shift.

    When my detail ended, I spent my final 10 years working on the 3rd shift, as an Operation Support Specialist for In Plant Support.

    I have had extensive training both on computers, and was used often as a trainer for new supervisors.

    My attendance was impeccable, and received awards for that.

    Overall, I supervised automation, our platform (loading docks), Priority Mail, Express Mail and parcel sorting operations throughout my career. Included was a 6 month detail as supervisor of attendance control.


    Skills

    Customer Service

    Supervisory Experience

    Analytical Experience

    Excellent Judgement

    Hiring Skills

    I was a Trainer for the Postal Service

    Managed Facility

    Computer skills

    Fork Lift Operator

    Work History
    Operations Support Specialist, 03/1985 to 01/2014
    Calportland – National City , CA

    I was hired as a mail handler in 1985 and within 3 years, went into management as a supervisor of mail operations. I had as many as 70 employees under my supervision.

    After 20 years, I left operations to work in our In Plant Support Department, which oversaw mail operations.  My duties included testing for service standards, working on spread sheets, compiling data, writing reports and overseeing supervisors on the floor in mail processing.

    My final 5 months prior to retiring, I was supervisor of our Vehicle Maintenance Facility, which included a parts department, 10 mechanics, 12 bays, fuel pumps, vehicle/car wash, body shop and paint shop. I also had to dispatch tow trucks to post offices whose vehicles died on the road, and needed to be brought in for servicing.

    I am currently looking for a part time position anywhere in your business.

    Education
    Bachelor of Arts: Psychology, 1976
    Providence College - City, State
    Accomplishments
    A number of certificates of appreciations for excellent attendance, performance on special assignments and details.
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    Resume Overview

    School Attended

    • Providence College

    Job Titles Held:

    • Operations Support Specialist

    Degrees

    • Bachelor of Arts : Psychology , 1976

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