(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Organized Operations Support Staff verifies orders and coordinates fulfillment services to support operational efficiency. Fosters collaborative team environment to drive positive customer experiences. Proficient with office machinery and leverages strong multi-tasking skills to meet deadlines by prioritizing assignments.

  • Resolving Problems and Incidents
  • Technical Troubleshooting
  • Account Administration
  • Communication
  • Time Management
  • Adaptability
  • Team Focus
  • Attention to Detail
  • Multitasking and Prioritization
  • Highly Professional
North Eastern Regional Institute of Management Guwahati, Expected in 08/2014 Masters of Computer Applications : Computer Applications - GPA :
North Eastern Regional Institute of Management Guwahati, Expected in 07/2011 Bachelors in Computer Applications : Computer Applications - GPA :
Pub Kamrup College Baihata Chariali, Expected in 06/2008 HSC Science : Science - GPA :
  • Implemented System project on “Library Management System” using and SQL Server
  • Implemented System project on “Stock Information System” using and SQL Server at Forensic Laboratory, Guwahati, Assam
  • Implemented System project on “Online Shopping Management System” using PHP and Mysql
  • Implemented Final year System project on “Online Coaching Institute Management System” using and SQL Server at Aspirant Software, Guwahati
  • Got two times “Bravo Zulo” awards from Fedex Express TSCS Pvt. Ltd. for delivering the Purple promise of the company.
Work History
Square Enix Co., Ltd. - Operations Support Agent-Senior
El Segundo, CA, 06/2021 - Current

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

Day to Day Tasks-

  • Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local, regional, international or global systems. Verifies data and completes procedural checks against PROCESSES & predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.
  • Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.
  • Uses appropriate communication methods to understand and share information with customers, team members and other departments. Supports team members and other departments during process changes including participating in the development of appropriate job aids, procedures & on-the-job training materials. May deliver required training in accordance with defined standards.
  • Validates or completes accurate and timely reporting. Supports/researches relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for DATA areas of improvement. Inputs data to company systems. Ensures accuracy of own and others’ data and completes checks of system to ensure data integrity is maintained.
Fullbloom - Operations Support Agent
Bucks County, PA, 12/2018 - 05/2021

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

Day to Day task-

  • Handle escalated or more complex issues
  • Coordinate team activities or those of agency contract staff
  • Support supervisor or manager activities
  • Support the design, review and implementation of processes and procedures
Third Eye - Computer Teacher
City, STATE, 09/2017 - 10/2018

Planning lessons and activities that facilitate students' acquisition of basic and advanced computer skills. Instructing in a manner that develops students' confidence in their abilities. Observing and managing classroom dynamics.

Area of expertise-

a. MS Office Professional

b. Computer Programming

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Resume Overview

School Attended

  • North Eastern Regional Institute of Management
  • North Eastern Regional Institute of Management
  • Pub Kamrup College

Job Titles Held:

  • Operations Support Agent-Senior
  • Operations Support Agent
  • Computer Teacher


  • Masters of Computer Applications
  • Bachelors in Computer Applications
  • HSC Science

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