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Operations Supervisor Resume Example

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JP
OPERATIONS SUPERVISOR
Professional Summary

Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.

Work History
Jones Lange Lasalle Inc. - Operations SupervisorRichmond , TX01/2019 - Current
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Performed root cause analysis in deficient areas to identify and resolve central issues.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Applied interpersonal and customer service skills in serving as point of contact for customers and staff on subjects such as Restaurant quality, Front desk quality and Banquets quality.
Gpm Investments - Cashier Team LeadDagsboro , DE01/2017 - 07/2020
  • Resolved escalated customer disputes with special actions such as discounts.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Analyzed purchases for signs of fraud.
  • Increased customer loyalty and retention.
  • Built effective training and coaching strategies to optimize team performance.
  • Received and processed customer payments.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Assisted customers by answering questions and fulfilling requests.
Fountainhead Development - Front Desk ClerkFairbanks , AK07/2017 - 01/2019
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Planned coverage needs and organized services to support incoming special events.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Skills
  • Logistics expertise
  • Customer Relations
  • Financial administration
  • Human resources
  • Systems Analysis
  • Data Analysis / Trend Assessment
  • Operations support
  • MS Office
  • Operational improvement
  • Project organization
  • Team management
  • Problem resolution
  • Relationship development
  • Supervision
Education
07/2015Henrico High SchoolCity, StateHigh School Diploma
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

94Good
Resume Strength
  • Measurable results

Resume Overview

School Attended

  • Henrico High School

Job Titles Held:

  • Operations Supervisor
  • Cashier Team Lead
  • Front Desk Clerk

Degrees

  • High School Diploma

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