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Operations Spa Manager Resume Example

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OPERATIONS SPA MANAGER
Professional Profile

I am reliable, punctual, hardworking and results-driven. I focus on exceeding customer service expectations. I am passionate about being a great leader and leading by example. I am dedicated, motivated excited to learn. I am great at prioritizing tasks to achieve goals. I am flexible and have a strong drive to succeed. I am a team player and I am always open to feedback on ways to improve.

Experience
Operations Spa Manager|Laka Skin Care & Spa - Honolulu, HI|07/2018 - 07/2020
  • Manages 25-30 Staff Members Schedules (Employees & Independent Contractors)
  • Trains Spa Operations & Protocols (Coaches & Develops Reception Team, Spa Attendant, Massage Therapists & Esthetician's)
  • Hires, Conducts evaluations on work performances, Terminates
  • Customer Service (Handling client complaints & Coaching team on how to provide excellent service.)
  • Loves receiving feedback from clients and finding new ways to improve service
  • Manages Marketing (Social media, Planned and executed marketing events such as the Bridal Expo & VIP Media Spa Party)
  • Designs Promotion Layouts & Marketing Tools
  • Budget Control/Profit & Loss
  • Cash Handling
  • Payroll & Accounting (Process Payroll & Make sure bills are paid on time)
  • Monitors and keeps track of all company inventory, orders supplies or picks up any supplies needed
  • Conducts evaluations of training courses to uncover areas that are in needs of improvement
  • Helps maintain the cleanliness and organization in the spa
Service Manager|Buffalo Wild Wings - Kaneohe, HI|07/2017 - 07/2018
  • Managed up to 40 employees
  • Managed schedules for Bartenders & Servers
  • Interviewed & Hired
  • Trained & Coached new and current team members
  • Handled Cash
  • Handled Customer complaints
  • Opened & closed the restaurant
  • Modeled expected customer service standards to promote customer satisfaction, loyalty and retention
  • Hired, trained, developed and monitored performance of service department staff
  • Collaborated with customers to discuss service needs and offer available solutions
  • Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems
  • Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism
  • Reviewed inventory levels and ordered supplies to keep all products in stock
Retail Assistant Manager|Mac Cosmetics - Honolulu, HI|11/2016 - 07/2017
  • Assisted Retail Manager with managing up to 20 Artists
  • Coached artists on hitting sales goals
  • Kept counter clean, stocked and organized
  • Greeted Customers
  • Taught customers how to use products and makeup application
  • Helped with creating fun events at the counter to bring new clients in
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
  • Taught staff how to handle difficult situations with calm and professionalism
  • Delegated tasks to specific employees based on individual knowledge and strengths
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
  • Opened/Closed Counter
General Manager|PJ Hawaii LLC - Honolulu, MI|10/2010 - 12/2016
  • Managed up to 40 employees
  • Interviewed & Hired
  • Trained & coached new team members
  • Handled Cash
  • Customer Service (Greeting Customers and getting feedback about experience)
  • Handled Customer Complaints
  • Opened & closed the restaurant
  • Organized and kept the Restaurant Clean
  • Food Safe
  • Profit & Loss (Managed Labor & Food Cost)
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans
  • Built great relationships with business and school in my area to hit sales growth
  • Known to be the number 1 store for cleanliness and making sales out of 14 stores
Education
The Skin Institute Internationale|Honolulu, HI|12/2019600 Hours of Completion: Esthetics
Bremerton High School|Bremerton, WA|04/2007High School Diploma
Certifications & Licenses

Micro-Powder Brow, Beauty & the Brow March 2019

Licensed Beauty Operator License February 2020 - Present

Accomplishments
  • The first Training General Manager and the first Training store at PJ Hawaii LLC
  • Awarded top store out of 14 stores in cleanliness, sales growth and profit
  • Awarded a Trip to Las Vegas for achieving sales, growth and highest score on Corporate Inspection (1 Week Paid, paid flight, paid hotel and paid food) at PJ HAWAII LLC
  • Created and executed a Sanitation Protocol & Procedures at Laka Skin Care & Spa before Esthetician school
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Resume Overview

Companies Worked For:

  • Laka Skin Care & Spa
  • Buffalo Wild Wings
  • Mac Cosmetics
  • PJ Hawaii LLC

School Attended

  • The Skin Institute Internationale
  • Bremerton High School

Job Titles Held:

  • Operations Spa Manager
  • Service Manager
  • Retail Assistant Manager
  • General Manager

Degrees

  • 600 Hours of Completion : Esthetics
    High School Diploma

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