operations marketing director resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

With over 24 years of experience as a self-employed entrepreneur and 10 years as a successful business owner, has a range of professional skills built on technical skills, principles of integrity and ethical behavior, fostering respect in the work place, and professional excellence with the goal of delivering excellent customer service. Have participated in the full life cycle of business, initially working as an apprentice, progressing quickly to a self-employed beauty industry professional, and then launching a successful new business startup in 2011 that employed 12 stylists. This experience includes an understanding and practical implementation of service industry best practices, sound business principles, and continuing education. Also experienced in important soft skills such as being an encouraging manager and analytical problem-solver with a talent for team building, leading and motivating teams, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision- making skills and sound judgment to positively impact company success. Proof of this success is the retention rate of employees and satisfaction of customers, many of whom have been customers for 24 years. Additional business skills gained real estate experience included the ability to evaluate and understand the market in real time and managing client expectation within those market conditions. Required adherence to legal requirements, maintaining customer relations, and conducting business within stringent professional standards. In summary, a successful business leader offering a strong skill set of strategic business planning and team development, recruiting and training employees to meet customer and business demands, and the ability to quickly process information and apply it effectively. Uses social media platforms to promote business recognition. Articulate, forward-thinking, and resourceful in meeting unique needs. To complement business expertise and to provide a more well-rounded knowledge base, earned an AA degree in Liberal arts in 2018. By applying strong leadership talents and problem-solving skills, maintains team efficiency and organizes workflows to meet varying daily demand. Boosted team member productivity via performance monitoring and instituting motivational approaches such as team building retreats and offered continuing education classes. Improved performance in areas of sales, management, and operations by identifying and targeting areas in need of improvement Liaise with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. Research industry trends and evaluate competitive products to select appropriate products and services. Recruit, hire, and train top candidates with eye for performance. Evaluate and contribute to creative team ideas and translate them into actionable project plans. Revamped work strategies and processes to accomplish agency objectives. Manage campaigns with specific focuses to meet customer needs and creative visions.

Organized Executive Manager bringing diverse experience in customer service, business management and project coordination. Well-versed in effective communication and relationship building. Proven history of successfully engaging with clients and business audiences. Technologically adept with passion for innovation and creative business solutions.

  • Relationship Development Customer Service
  • Team Building Business Operations
  • Budgets Operational Improvement
  • Supervision
  • Planning and Implementation
  • Human Resources Oversight
  • Staff Training
  • Administrative Management
  • Financial Statement Review
  • Problem Anticipation and Resolution
  • Team Leadership
  • Logistics Oversight
  • Staff Management
  • Policy Development and Enforcement
  • Budget Development and Management
  • Originality and Creativity
  • Customer Service
  • Business Leadership
  • Client Relations
  • MS Office
Work History
Operations/Marketing Director, 05/2020 to Current
SupercutsLawrence, KS,

• Manages day to day operation, product development and marketing budgets.

• Creative development of Claire & Iris brand and its’ culture.

• Manages and oversees e-commerce and product fulfillment through online sales.

• Identifies market trends and adjusts business offerings accordingly.

  • Established and maintains a positive work environment to enhance retention and productivity.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
  • Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
  • Transformed corporate website and social media platforms to better engage customers and promote sales.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Implemented creative partnership building, event sponsorship, activation platforms and consumer experience design.
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
Owner/Manager, 01/2011 to 06/2021
Windermere Real EstateMazama, WA,
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Optimized team hiring, training and performance.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Aligned branding initiatives and sales strategies with client goals.
Stylist, 11/1997 to 07/2010
Amy RoseCity, STATE,
  • Established a viable client base and grew business by building relationships and honing skills in customer service and technical techniques., -Kelly, page 3
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
Realtor, 09/2006 to 11/2009
Windermere Real Estate ProfessionalsCity, STATE,
  • Participated in life cycle of real estate transactions related to buying/selling home with adherence to applicable rules and regulations
  • Primary responsibilities included:
  • Advised and informed clients on current market activities/conditions
  • Built and established new business opportunities and managed existing clients
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales
  • Provided relevant real estate investments for customers based on close professional relationships and accurately defining customer needs
  • Arranged for title searches and provided buyers virtual and physical tours of properties
  • Followed-up escrow process, coordinated contingency removal of property inspection, and maintained timely closing of escrow.
Associate of Arts: Liberal Arts, Expected in 2018
College of Western Idaho, Western School of Beauty - Nampa, Boise, ID
Magna Cum Laude
: , Expected in 2016
Idaho Real Estate School - Boise, ID
Graduated top 1% of class. Inactive license
Cosmetology License #RC20: , Expected in 1996
- ,

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Resume Overview

School Attended

  • College of Western Idaho, Western School of Beauty
  • Idaho Real Estate School

Job Titles Held:

  • Operations/Marketing Director
  • Owner/Manager
  • Stylist
  • Realtor


  • Associate of Arts
  • Cosmetology License #RC20

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