Operations Manager/ Master Sergeant (E-8) Resume Example
A top performing Operations Manager with a consistent history of extraordinary results spanning more than 18 years' of experience in leadership, management, recruiting, team building, motivation, training development and delivery. A subject matter expert of all recruiting and retention programs for the Army and Army Reserve. A top producer and adviser to executive level supervisors and mentor to subordinates. Awarded numerous times for exceeding fiscal quotas through multiple positions held over the span of military career. Currently possessing a DOD issued Secret Clearance.
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Increased production of organization by analyzing individual shortfalls, determining training needs and implementing training programs that directly resulted in the organization exceeding its objectives an average of 126% over a three year tenure. Developed processes to determine best qualified officer candidates that resulted exceeding assigned objectives by 139%. Led team of five to be rated number one in production out of twelve other teams.
October 2012 to CurrentUS Army － City , STATE
- Led the organization to exceed all fiscal production requirements by an average of 126% during tenure.
- Successfully planned, prepared and executed the organization's annual training event for 103 personnel each of three years.
- Implemented changes to improve the organization's operations section's efficiency which decreased the time lines to complete actions an average of 30%.
- Tracked that milestones were being accomplished and briefed senior leadership on successes and shortfalls.
- Led brain storming sessions and devised alternative prospecting methods and strategies to increase the organization's production output.
- Evaluated competence levels of recruiters through direct observation to determine training needs and develop training programs which resulted in exceeding established goals.
- Used established systems to collect, compile, and analyze data to identify trends through statistical analysis and make recommendations to superiors for improving efficiency.
- Developed standard operating procedures and operation orders for the organization.
- Designed risk assessments and means to mitigate risk levels.
- Authored the organization's Continuity of Operations Plan.
- Planned and developed training materials, slides, and training schedules as well as planned travel for and negotiated hotel costs for a group of 114 personnel without incident for three annual training events.
- Currently possessing a Secret Clearance.
October 2009 to October 2012US Army － City , STATE
- Supervised and trained five subordinates on prospecting, determining eligibility and processing applications which resulted in exceeding assigned goals by 139%.
- Led the organization to be ranked #1 in Officer Recruiting out of 12 other organizations.
- Developed a tracking mechanism to ensure that all Officer Recruiters were processing applications in a timely manner which contributed to the successes of the team.
- Implemented a user friendly Officer Candidate eligibility screening checklist which resulted in higher quality referrals and a 20% increase in selection rates.
- Developed and enforced quality assurance measures to ensure all candidate applications meant Human Resource Command's requirements.
- Planned and supervised three Officer hiring forums which resulted in adding twelve new Officers to the Army Reserve.
October 2005 to October 2009US Army － City , STATE
- Prepared prospecting plans, prospected for possible candidate leads and refined leads which resulted in ending the each fiscal year as the top producer out of 5 other recruiter managers in the organization.
- Led team to consistently exceed required production by 135% or more each year.
- Implemented daily performance review techniques using name tag management to more accurately identify projections and shorten processing time lines.
- Rallied team to assist the organization with overcoming production shortfalls resulting in meeting fiscal objectives.
- Trained four newly hired recruiters on product knowledge, prospecting, sales techniques, closing and handling objections to enable them to go on to complete all their mission sets.
Homeland Security Graduated with Honors GPA: 3.75
Liberal Arts GPA: 3.03
Leadership, Interpersonal communication, Personnel management, Problem solver, Quality assurance
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Resume Overview
School Attended
- American Military University
- Excelsior College
Job Titles Held:
- Operations Manager/ Master Sergeant (E-8)
- Officer Recruiting Manager/ Master Sergeant (E-8)
- Recruiter Manager/ Master Sergeant (E-8)
Degrees
- Master of Arts : Homeland Security
Bachelor of Arts : Liberal Arts
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