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Operations Manager, Human Resources Resume Example

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OPERATIONS MANAGER, HUMAN RESOURCES
HR Operations Specialist - Professional Summary

Methodical and versatile Human Resources Specialist with years of hands-on experience in consulting in related organizations. Administrative consultant able to implement training for operational efficiency, excelling at planning, multitasking and completing tasks to accomplish program initiatives.

Flexible HR Specialist with over 12 years of experience in human resources. Advanced knowledge of HR principles and procedures. Well-versed in processing hiring and staff training paperwork and maintaining accurate files. Well-organized professional bringing performance in fast-paced environments. Communicative and decisive with focus on improving and retaining efficiency in administration, payroll and recruiting. In-depth knowledge of Paychex Flex with skill in records management.

Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems. Advanced Operations Manager offering over [Number] years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. Accomplished management professional with [Number] years of career progression in [Type] operations.

Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs.

Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with [Language] fluency and well-versed in employee, vendor and partner relations.

Work History
First Class Cruises- Operations Manager, Human Resources
Boca Raton, FL06/2019 - Current
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge with customer demands.
  • Recruited and screened qualified potential employees.
  • Managed employee exit interviews and paperwork.
  • Posted positions through approved recruitment channels.
  • Assisted with on-boarding process of 20 new hires in a 6-month hiring surge.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Aggregated and analyzed data related to administrative costs to prepare quarterly budgets for corporate-level management.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Travel Mgmt Solutions- Owner/Operator
Boca Raton, FL01/2000 - Current
  • Created and monitored promotional approaches to increase sales and profit levels by 30% per quarter.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and competitors.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Collaborated with current and potential small businesses to understand needs before proposing specific solutions.
  • Brought about industry-leading success by applying strategic consumer awareness with industry knowledge and leadership.
  • Directed sales projects within strict timeframes and budget constraints by solving complex problems and working closely department managers.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Reviewed reports from IT for accurate contacts database, risk ratings, financial impact, and critical issues.
  • Trained team on internal project management system to support and implement plans, create proposals and followup with clients.
  • Reached average of 35% of sales goals each year.
  • Increased sales 55% year-over-year, achieving $2.7M in revenue within four years.
  • Led and provided direction for human resources team.
  • Forecasted expected personnel demands and developed forward-thinking approaches to improve employee engagement.
  • Streamlined HR efficiencies, coordinated new hire orientations and onboard training
  • Developed succession plans and promotion paths for all staff.
  • Discovered and resolved complex employee issues that affected management and business decisions.
CP Franchising LLC- Business Development & Special Programs Manager
Coral Springs, FL03/2015 - 05/2019
  • Cross-trained existing employees to maximize team agility and performance.
  • Demonstrated result-driven sales techniques to business development managers who grew franchisee sales by 38% within four weeks.
  • Analyzed and interpreted travel trends to facilitate franchisee travel offers.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Worked closely with Marketing to propel continuous improvements and strategically capitalized on current travel trends.
  • Increased sales by establishing goals and overseeing performance.
  • Enhanced commission initiatives while managing effective marketing campaigns.
  • Music In M'Ocean Special Events - Director of Marketing Special Events.
Music In M'Ocean Special Events- Senior Events Executive
Boca Raton, FL06/2004 - 12/2014
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Provided detailed analysis for venue types vs cost and cost Responsible for negotiating full-ship and personal aircraft charter contracts according to requests.
  • Assist in planning and organizing conventions, executive meetings, workshops, social events.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Devised, deployed, and monitored processes to boost long-term business success and increase profit levels 25%.
  • Recommended sales strategies for improvement based on regular market research and competitor analysis.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve goals.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Create and execute requested CEU programs for medical, sales, and licensed professionals.
  • Increasing participation 42% year to year on CEU programs.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing, and public relations.
  • Generated client retention by accurately organizing and executing events.
  • Evaluated existing plans, processes and event planning services to identify opportunities for improvement.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Resolved vendor issues, improved operations and provided exceptional client support through active negotiations.
  • Saved $1.2M by implementing cost-saving initiatives to minimize costs due to ineffective workflow planning.
Accomplishments
  • Woman-Owned Small Business.
  • Small Business.
Skills
  • Business Development
  • Client Account Management
  • Contract Negotiations
  • Customer Convenience
  • Financial
  • Global Travel Professional
  • Growth and Retention
  • Highly Detailed-Oriented
  • Motivational Attitude
  • Office Operations
  • Problem-solving skills
  • Project Management
  • Relationship Development
  • Reporting
  • Sales Techniques
  • Special Events
  • Strategic Account Development
  • Strong Interpersonal Skills
  • Account Management
  • HR
  • Networking
  • Customer satisfaction
  • Leadership skills
  • Business Development
  • Database
  • Leadership
  • Business operations, Documentation, Logistics, Problem-solving skills, Strategic
  • Strong Interpersonal Skills
  • Event Planning,
  • Managing, Profit,
  • Workshops
  • Competitor analysis, Features, Market Research, Project Management
  • Contracts, Finance, Marketing, Proposals
  • Employee training
  • Program Management
  • Operations management
  • Business administration
  • Verbal and written communication
  • Strategic Planning
  • Business planning
  • Staff Management
  • Sales and marketing
Education
Meeting Professionals International06/2017Certified Meeting Planner (CMP)Project Management Professional (PMP)Certified Special Events At Sea (CSES)Cvent: Meeting And Event Planning
Stony Brook UniversityStony Brook 12/1982Bachelor of Arts: Sales And Marketing Education
Suffolk County Community CollegeSelden, NY05/1979Associate of Arts: Business Administration
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Resume Overview

Companies Worked For:

  • First Class Cruises
  • Travel Mgmt Solutions
  • CP Franchising LLC
  • Music In M'Ocean Special Events

School Attended

  • Meeting Professionals International
  • Stony Brook University
  • Suffolk County Community College

Job Titles Held:

  • Operations Manager, Human Resources
  • Owner/Operator
  • Business Development & Special Programs Manager
  • Senior Events Executive

Degrees

  • Certified Meeting Planner (CMP)Project Management Professional (PMP)Certified Special Events At Sea (CSES)Cvent: Meeting And Event Planning
    Bachelor of Arts : Sales And Marketing Education
    Associate of Arts : Business Administration

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Operations Manager, Human Resources

First Class Cruises

Boca Raton, Florida