operations manager human resources resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
HR Operations Specialist - Professional Summary

Methodical and versatile Human Resources Specialist with years of hands-on experience in consulting in related organizations. Versatile and innovative management consultant skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems. Communicative and decisive with focus on improving and retaining efficiency in administration, payroll and recruiting. In-depth knowledge of Paychex Flex with skill in records management.

Proven effective administrator skilled in development of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs.

  • Business Development
  • Contract Negotiations
  • Customer Satisfaction
  • Database Management
  • Detailed-Oriented
  • Documentation
  • Employee Onboarding
  • Event Planning
  • Global Travel Professional
  • Growth and Retention
  • Interpersonal Skills
  • Motivational Attitude
  • Operations / Logistics
  • Project Management
  • Proposals / Sales
  • Reporting
  • Strategic Planning
  • Verbal and written communication
Work History
06/2019 to Current Operations Manager, Human Resources Lineage Logistics | Hanahan, SC,
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge with customer demands.
  • Recruited and screened qualified potential employees.
  • Managed employee exit interviews and paperwork.
  • Posted positions through approved recruitment channels.
  • Assisted with on-boarding process of 20 new hires in a 6-month hiring surge.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Aggregated and analyzed data related to administrative costs to prepare quarterly budgets for corporate-level management.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
01/2000 to Current Owner/Operator Travel Mgmt Solutions | City, STATE,
  • Created and monitored promotional approaches to increase sales and profit levels by 30% per quarter.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and competitors.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Collaborated with current and potential small businesses to understand needs before proposing specific solutions.
  • Brought about industry-leading success by applying strategic consumer awareness with industry knowledge and leadership.
  • Directed sales projects within strict timeframes and budget constraints by solving complex problems and working closely department managers.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Reviewed reports from IT for accurate contacts database, risk ratings, financial impact, and critical issues.
  • Trained team on internal project management system to support and implement plans, create proposals and followup with clients.
  • Reached average of 35% of sales goals each year.
  • Increased sales 55% year-over-year, achieving $2.7M in revenue within four years.
  • Led and provided direction for human resources team.
  • Forecasted expected personnel demands and developed forward-thinking approaches to improve employee engagement.
  • Streamlined HR efficiencies, coordinated new hire orientations and onboard training
  • Developed succession plans and promotion paths for all staff.
  • Discovered and resolved complex employee issues that affected management and business decisions.
03/2015 to 05/2019 Business Development & Special Programs Manager CP Franchising LLC | City, STATE,
  • Cross-trained existing employees to maximize team agility and performance.
  • Demonstrated result-driven sales techniques to business development managers who grew franchisee sales by 38% within four weeks.
  • Analyzed and interpreted travel trends to facilitate franchisee travel offers.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Worked closely with Marketing to propel continuous improvements and strategically capitalized on current travel trends.
  • Increased sales by establishing goals and overseeing performance.
  • Enhanced commission initiatives while managing effective marketing campaigns.
  • Music In M'Ocean Special Events - Director of Marketing Special Events.
06/2004 to 12/2014 Senior Events Executive Music In M'Ocean Special Events | City, STATE,
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Provided detailed analysis for venue types vs cost and cost Responsible for negotiating full-ship and personal aircraft charter contracts according to requests.
  • Assist in planning and organizing conventions, executive meetings, workshops, social events.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Devised, deployed, and monitored processes to boost long-term business success and increase profit levels 25%.
  • Recommended sales strategies for improvement based on regular market research and competitor analysis.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve goals.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Create and execute requested CEU programs for medical, sales, and licensed professionals.
  • Increasing participation 42% year to year on CEU programs.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing, and public relations.
  • Generated client retention by accurately organizing and executing events.
  • Evaluated existing plans, processes and event planning services to identify opportunities for improvement.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Resolved vendor issues, improved operations and provided exceptional client support through active negotiations.
  • Saved $1.2M by implementing cost-saving initiatives to minimize costs due to ineffective workflow planning.
Expected in 06/2017 to to Certified Meeting Planner (CMP)Project Management Professional (PMP)Certified Special Events At Sea (CSES)Cvent: Meeting And Event Planning | Meeting Professionals International, , GPA:
Expected in 12/1982 to to Bachelor of Arts | Sales And Marketing Education Stony Brook University, Stony Brook , GPA:
Expected in 05/1979 to to Associate of Arts | Business Administration Suffolk County Community College, Selden, NY GPA:
  • Woman-Owned Small Business.
  • Small Business.

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Resume Overview

School Attended

  • Meeting Professionals International
  • Stony Brook University
  • Suffolk County Community College

Job Titles Held:

  • Operations Manager, Human Resources
  • Owner/Operator
  • Business Development & Special Programs Manager
  • Senior Events Executive


  • Certified Meeting Planner (CMP)Project Management Professional (PMP)Certified Special Events At Sea (CSES)Cvent: Meeting And Event Planning
  • Bachelor of Arts
  • Associate of Arts

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