operations manager hr manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Reliable Operations Manager with over [Number] years of experience in bookkeeping, payroll and [Skill]. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and [Area of expertise]. Resourceful and methodical self-starter.

  • Management information systems
  • Work flow planning
  • Supply chain distribution
  • P&L management
  • Human resources management
  • Employee relations and conflict resolution
  • Organized
  • Project planning and development
  • Detail-oriented
  • Results-oriented
  • Unsurpassed work ethic
  • Dependable
  • Event planning
  • Operations management
  • Natural leader
  • Staff management
  • Performance evaluations
  • Strategic planning
  • Superb time management skills
  • Employee relations
Work History
05/2009 to Current
Operations Manager /HR Manager Advance Auto Parts Warren, MI,
  • Demonstrate excellent customer service skills. Courteous, helpful, skillful care demonstrated to clients, and their families, vendors, physicians, and co-workers at all times. Ensure that staff is demonstrating excellent customer service at all times.
  • Scheduling
  • Create educational and encouraging newsletters for staff and clients
  • Maintain the website
  • Annual client survey process
  • Annual Strategic Plan process
  • Monitor various reports submitted by management
  • Monitor the overall profitability of clients
  • Provide support to clinical staff
  • Participate in reviewing and revising policies and procedures
  • Maintain policy and procedure manuals
  • Maintain and improve morale within the company
  • Make recommendations for staffing needs and offer input to meet company goals
  • Assist in resolving client and staff grievances
  • Complying with applicable laws and regulations
  • Recruiting, employing, and retaining qualified personnel to maintain appropriate staffing levels
  • Ensuring adequate staff education
  • Completing performance evaluations on subordinate staff
  • Managing operation in accordance with established fiscal parameters
  • Planning, developing, implementing, administering and evaluating programs
  • Represent the organizations to other groups, organizations and the general public
  • Employment and compliance to regulatory concerns
  • Post available positions, screen applicants, interview, perform background and reference checks
  • Employee orientation, training and evaluations, in - service education, employee release
  • Maintain and revise employee handbook, unemployment documentation
  • Date entry and continuously tracking employee status and information
  • Policy development and documentation, form creating / revising
  • Employee relations, employee surveys and input, and effectively resolve employee concerns
  • Company employee and community communication, job fairs
  • Compensation and benefits
  • Employee performance and recognition awards
  • Employee safety, welfare, wellness and health
  • Safety of the workforce, building safety and OSHA
  • Responsible for planning, developing, implementing and coordinating programs to assure a safe and healthful environment
  • Responsible for maintenance of safety/accident records
  • Monitors accident prevention and loss control
  • Presents annual safety meeting training
  • Responsible for answering phone calls after hours as well as documenting all phone calls.
  • Maintains working knowledge of applicable laws (federal, state, and local)
  • Resolve and effectively handle after hours calls from both clients and employees, and to coordinate needs that may arise.
  • Respond promptly from home and with sensitivity to telephone calls from employees, clients and family members
  • Provide support to the client and their family/caregiver
  • Ability work independently from home and maintain confidentiality of information
  • Ability to communicate clearly to clients and staff over the telephone
  • Patient and caring with clients and their families
  • Demonstrates excellent judgement, good decision making skills, oral and written communication skills and the ability to listen effectively
  • Demonstrates discretion, integrity and fair - mindedness consistent with company standards, practices, policies and procedures
08/2007 to 08/2009
Sales / Customer Service Pala Mesa Resort Careers Fallbrook, CA,
  • Promoted available products and services to customers during service, account management and order calls.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Entered orders into [Type] computer database system.
12/2000 to 08/2007
Server / Bartender Birch Lodge City, STATE,
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Greeted and maintained relationships with regular customers.
  • Checked identification to enforce age requirement for alcoholic beverages.
Expected in to to
High School Diploma:
Roscommon High School - Roscommon,
Expected in to to
: Education
Spring Arbor College - Spring Arbor, Michigan,

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Resume Overview

School Attended

  • Roscommon High School
  • Spring Arbor College

Job Titles Held:

  • Operations Manager /HR Manager
  • Sales / Customer Service
  • Server / Bartender


  • High School Diploma
  • Some College (No Degree)

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