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Operations Manager & HR Resume Example

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OPERATIONS MANAGER & HR
Summary

To secure a position with a Innovative company and, being a essential part of the team are key to a efficient operation. I have attention to detail and accuracy, reliable, excellent communication skills - written and verbal. I assist in any way possible to help improve the company. I excel under pressure and in mediating among multiple departments and levels of management in any size organization.

In an industry that is constantly revamping itself and adapting to the demands and expansion of the company. I keep my finger on the pulse both professionally and personally. I believe in a mutually beneficial relationship between both employer and employee and, I focus on continually being an asset to the team. I consider myself a business nomad and my goal is to always assist in helping the company reach new heights and, to never stop growing.

Skills
  • Intuit QuickBooks expert
  • CRM and office management software
  • Human Resources Management (HRM)
  • Self-starter
  • Accounts payable
  • Relationship building
  • Research, Analysis and evaluation
  • Sales / Goals forecasting
  • Confidential document control
  • Data entry
  • Meticulous attention to detail
  • Sorting packages
  • Can work in High-pressure environments
  • Payroll Processing
  • Secretarial Skills
  • Organizational Skills
  • Strong interpersonal skills
  • Payroll liability and deductions
  • Multitasking
  • Advanced computer proficiency (PC and Mac)
  • Contract negotiation
  • Community Outreach
  • Advanced MS and Excel Office knowledge
  • Senior leadership support
  • Typing 50 + words per minute
  • Personable
  • Telephone Skills
  • Team Building
  • Spreadsheets
  • Research
    • Experience
    HD Truck CenterMicanopy, FLAccounting Bookkeeper02/2016 to 12/2019
    • Collaborated with accounting management to produce accurate and timely financial paperwork and reports for AP and AR, budget administration and year-end closing requirements.
    • Completed day-to-day financial transactions, including preparing weekly employee payroll. Posted transactions in journals and computerized systems from documents such as invoices, receipts and, reports.
    • Applied mathematical skills to calculate totals, check figures and correct problems.
    • Enhanced customer satisfaction ratings, managing all client inquires and outstanding payment discrepancies through resolution.
    • Increased efficiency and alleviated work loads by creating new Excel-based financial recording system.
    • Ran daily gross and voided transaction reports to check data and address variances.
    • Entered weekly sales and customer count sheets for review by management.
    • Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.
    • Tracked expenses and entered deposits while reconciling monthly bank accounts to verify accuracy.
    • Accurately tracked, verified and approved accounts payable and accounts receivable invoices and total balances into financial software, conducting monthly balance sheet reviews to reconcile variances for accurate bank statements.
    • Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
    • Paid vendors. Regularly maintaining relationships with sellers.
    April Showers Cleaning ServiceGainesville, FLOperations Manager & HR 04/2015 to 12/2019
    • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
    • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
    • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
    • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development and, by assisting where needed by being a team player
    • Assisted in refining procedures, defining best practices and correcting reported audit issues.
    • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
    • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
    • Liaised between IT and business to develop structured business architecture to capture key performance indicators (KPIs) for business unit.
    • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
    • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
    • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
    • Enforced security policies and procedures to protect company assets from theft, loss or damage.
    • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
    • Limited inventory discrepancies by creating online inventory system using excel spreadsheets.
    • Sales and, contract signing
    Orlando Resorts Orlando, FLAdministrative Assistant06/2012 to 02/2015
    • Scheduled and coordinated meetings and calendars of high-level decision-makers.
    • Planned and executed corporate meetings, lunches and special events for groups of team members and staff members
    • Created PowerPoint presentations used for business development.
    • Maintained up-to-date department organizational chart.
    • Communicated with vendors to place and receive orders, request maintenance and construction services for building and deliver instruction on behalf of office management.
    • Facilitated working relationships with guests and, building management.
    • Entered invoice data into company's QuickBooks system and updated details, including customer contacts and delivery dates to keep information current.
    • Organized conference room space and materials for internal and customer meetings, took memos and distributed meeting minutes to support executive needs. Also greeting, clients and members.
    • Sending and receiving correspondence
    • Generated shipment invoices, prepared packages and set up courier deliveries for ownet and, operations manager
    • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
    • Contacted customers via phone to confirm top suites and, follow up with inquiries.
    • Emailed messages, memos, and, wrote business letters for management and proofread all documentation to provide error-free correspondence.
    • Performed complex administrative management of sensitive and confidential issues.
    Guns IncorperatedHawthorne, FLOffice Clerk01/2010 to 02/2012
    • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
    • Managed administrative activities for office, including client communication, scanning documents and distribution of mail.
    • Answered multi-line telephone system in and, routed calls across.
    • Responded to telephone inquiries from clients and, delivered information to inform and educate callers.
    • Kept office records organized and supplies well-stocked for optimal team performance.
    • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
    • Produced professional and error-free letters, presentations and spreadsheets.
    • Fulfilled managerial duties as required and trained new hires in organizational procedures Including but not limited to answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
    • Achieved results in ambiguous environment with high level of accuracy and attention to detail.
    • Worked easily with office programs such as QuickBook, Microsoftword and Excel to carry out daily team clerical needs.
    • Invoicing clients, and followed up with debt collections
    Education and Training
    High School Diploma05/2009F. W. Buchholz High School, Gainesville, FL
    Some College (No Degree)Santa Fe College, Gainesville, FL
    Volunteered

    Peacful Paths 08/19 - 10/19

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    Resume Overview

    Companies Worked For:

    • HD Truck Center
    • April Showers Cleaning Service
    • Orlando Resorts
    • Guns Incorperated

    School Attended

    • F. W. Buchholz High School
    • Santa Fe College

    Job Titles Held:

    • Accounting Bookkeeper
    • Operations Manager & HR
    • Administrative Assistant
    • Office Clerk

    Degrees

    • High School Diploma 05/2009
      Some College (No Degree)

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