Operations Manager Event Security January 2009 to August 2014EXECUTIVE EVENT SERVICES LLC － Yorba Linda, CA
Responsible for providing direction and support in managing teams of event staff in consistently providing event guests with high levels of customer service and support.
Leadership role in training and team building critical in accomplishing these goals while working within the confines of several world class venues hosting professional golf, tennis, baseball, surfing along with music festivals along with convention centers throughout Southern California.
Customer Service Representative August 2008 to November 2008ULTIMATE STAFFING － San Marcos, CA
Primary contact for major manufacturer of athletic apparel establishing good working relationships upon placing customer orders, checking current inventory and providing alternatives Providing answers and solutions to customer questions and issues surrounding transactions including stock-outs, package tracking and other order placement issues.
Maintain and update customer profiles and recording comments and requests as needed.
FRANCHISE OWNER January 2004 to January 2008THE UPS STORE － Carlsbad, CA
Responsible for day to day operation of retail outlet providing variety of shipping.
Mailing and business services.
Gross revenues increased 35% during the three year period.
Managed productivity and customer service levels provided by staff.
Established highly successful House Account and Mail Box Service marketing programs directly responsible 1in increasing the store's customer base and revenue.
Daily analysis of variety of reports monitoring expenditures and making adjustments in controlling costs, maximizing profits, while raising levels of customer satisfaction.
CORPORATE SALES DEVELOPMENT MANAGER January 2001 to January 2004XARA SOCCER － Lake Forest, CA
On-hands, leadership role in the design, implementation and measurement of corporate initiatives and programs strategic in meeting corporate sales goals.
Increase sales in excess of 23% in extremely competitive marketplace.
Implemented business plan reporting process with District Sales Managers.
Developed and distributed series of reports to assist the manager measure their business plan progress.
Proactive in building solid working relationships with several key retailers, club administrators, and corporate marketing partners (Major League Soccer, MLS Camps, Eurosport, The Sport Source) by establishing quarterly visits, attending key trade shows and conducting strategic review sessions with these customers.
Negotiated ground and air contracts with UPS and FedEx.
Resulted in savings of $10,000.00 per year.
LOGISTICS & SALES MANAGEMENT CONSULTANT January 1997 to January 2000TransPro － Mission Viejo, CA
Implemented national account program for fresh juice manufacturer in Southern California.
Included inbound/outbound call center.
Retained $8 million in business during initial year of program.
Developed and presented detailed competitive analysis of the small package delivery business.
Feasibility analysis focused on operational and business development issues impacting the small package market.
Worked closely with special project team of a Fortune 500 Company in the design and role out of National Sales Team introducing small package delivery service.
Provide clients with customized set of logistics services including small package analysis, site location studies, facility design and other value-added services.
VICE PRESIDENT SALES AND MARKETING September 1991 to May 1996UNITED PARCEL SERVICE － Laguna Hills, CA
Responsible for design and successful execution of sales, marketing and customer service initiatives throughout UPS's largest revenue generating region.
Yearly revenue surpassed $2.2 billion in 1996.
Exceeded business plan three consecutive years.
Volume increased 3.4% (9.6 million packages) while revenue increased 15.7% ($304 million).
Provide guidance and leadership in directing, motivating and supporting selection, development and training of large,high-energy results driven sales team.
Five District Sales Managers; 30 Area Sales Managers; 350 Account Executives; 35 Call Center Supervisors and several hundred support personnel.
Leadership role in building strong long-term relationships with strategic accounts within Pacific Region through use of sports marketing (NFL; NHL; MLB) and entertainment programs.
Chaired strategy sessions critical in re-assessment and deployment of region and district sales teams.
Successful execution of region's National Account Program generated additional $70 million during initial year.
Headed multifunctional team responsible for consolidation of 4 UPS Call Centers saving estimated 4 million dollars.
DISTRICT SALES MANAGER September 1989 to September 1991UNITED PARCEL SERVICE － Anaheim, CA
Directed sales and service initiatives instrumental in making South California UPS's largest revenue generating district within two years.
First "billion dollar district" in second year.
Responsible for personal development of sales and service team consisting of 8 Area Managers, 85 Account Executives, 1 Call Center Manger, 12 Call Center Supervisors and 300 Call Center Associates.
Established active sports sponsorship partnerships with NFL, NHL, and MLB teams in Southern California in an effort to leverage/build long term business relationships with district's most strategic customers.
BA : Advertising, 1 1977Michigan State University － East Lansing, MIAdvertising
business development, business plan, Call Center, competitive, competitive analysis, contracts, clients, customer
satisfaction, customer service, delivery, directing, direction, inventory, team building, Leadership, logistics, managing, marketing, market, Mail, personnel, progress, recording, reporting, retail, Sales, shipping, strategy, strategic, trade shows