Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
High-performing leader and operations manager with experience of delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments, while sustaining operational accuracy and delivering results for optimal profitability.
Skills
Performance reporting
Policies and procedures implementation
Staff training and development
Process improvement strategies
Business development understanding
Health and safety compliance
Procedure development
Communication improvements
Social media marketing
Business and Operations Management
Team building
Management
Relationship development
Inventory management
Marketing
Conflict mediation
Project management
Flexible
Business Strategy Development
Delegation
Experience
06/2019 to CurrentOperations Manager /Department ManagerAmerican Family Care, Inc. | West Springfield, MA,
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
Assisted in refining procedures, defining best practices and correcting reported audit issues.
Conferred with subordinate managers each day to assess needs and optimize activities.
Assessed upcoming projects to forecast projected resource requirements.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
Inspected production areas to identify and correct unsafe or unauthorized practices.
Assessed, optimized and elevated operations to target current and expected demands.
Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
Improved morale and management communication by creating employee recognition and rewards practices.
Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
03/2018 to 06/2019Manager TraineeCamden Property Trust | Denver, CO,
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Worked closely with customers to understand needs and resolve diverse issues.
Processed shipments and maintained stock shelf organization.
Coordinated sales reports, reconciled accounts and made bank deposits.
Reported market activity to management by monitoring and analyzing price lists of competitors.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Assisted in sales, customer service and human resources objectives to increase experience and gain broad company perspective.
Assessed, optimized and elevated operations to target current and expected demands.
Analyzed sales, profits and inventory to identify trends and provide recommendations.
Conducted troubleshooting of database and system errors.
Worked with and leadership to develop and implement action plans to protect company assets and profitability.
Processed customer sales transactions, adjustments and refunds.
01/2015 to 12/2017Assistant ManagerBelk | City, STATE,
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Cultivated customer loyalty by training team members in industry-leading service standards.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Enhanced sales by implementing merchandising and promotional improvements.
Enforced company policies and procedures to strengthen operational standards across departments.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Evaluated employee performance and developed improvement plans.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Organized schedules, workflows and shift coverage to meet expected business demands.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Completed inventory audits to identify losses and project future demands.
Education and Training
Expected in | BUSN/Accounting Weatherford College, Weatherford, TXGPA:
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