Driven leader with 35 years of experience in business management and producing results through a team that is well trained and motivated to service our customers. I am a manager that believes in leading by example and working with team members to find their strengths and help them succeed. I take responsibility for my actions and results, both of which have produced success for myself and my teams over the years.
Responsible for all operations of the Charlotte location, including managing the design team, receiving, delivery, field services, installers, and builder service reps.
Ensured new jobs were designed properly by verifying all designs, perspectives, and pricing once the designs were completed on 20/20.
Once the job was sold, verified that all paperwork was properly signed and submitted, including all contracts, estimates, floor plans, and payment information. Submitted all paperwork to corporate for billing.
Verified all orders for jobs were correct, including all cabinets were correctly ordered by both nomenclatures and quantities. Also validated that cabinets were ordered within proper time frames so we would receive the jobs 1 week before installation date.
Once cabinets arrived at the office, verified all cabinets and parts were received and separated by job.
Responsible for scheduling proper installers for upcoming jobs one week in advance, communicating to them the proper floor plan and any specific directions.
After the install was completed, validated by visiting the site and performing an inspection. Communicated to appropriate team members any deficiencies in the installation process or any parts that were needed to complete the install. If install was 100%, communicate to the job super and the BSR that it was complete, and submitted proper paperwork to corporate for final billing.
Responsible for vehicle maintenance and cleanliness of delivery box truck and company van for field work. Also accountable for overall appearance and cleanliness of showroom, warehouse, and building.
Assessed staffing needs and made appropriate moves to ensure smooth project management. Ensured proper training opportunities were provided to new hires to help them transition into their new position.
Over site of monthly expenses, including supplies, stock parts, samples for showroom, and maintenance and expenses related to company vehicles.
As the Store Manager, I was responsible for overall operations of a 117,000 square foot building with 125 team members. I directly managed 8 assistant managers/HR/Loss Prevention. I was responsible for the store P&L performance as well as customer service rankings, employee engagement survey results, and employee turnover.
Responsible for daily store merchandising standards, making sure our store was grand opening ready every morning.
Oversaw a commercial sales division within the store, growing sales every year over the previous year.
Oversaw the hiring, training and managing a team of 125 associates, including evaluating performance and enforcing disciplinary actions.
Managed expenses daily, which produced profits and margins that exceeded company goals and allowed for bonuses each of the 11 years I was in charge.
Through daily engagement with all team members and being active on the sales floor, I led our team to produce inventory shrinkage numbers below the company goals every year for 11 years I was in charge.
Was recognized by the market management team as someone to utilize in training and developing other managers in our market as well as assist in raising standards in other stores when needed.
Trained my management staff on my customer service expectations, which led our store to be one of the top stores in the region for customer service scores every year.
Developed 12 hourly associates to become assistant managers within our market and worked with 3 assistant managers to help them achieve store manager status in the region.
As a store manager in training and acting sales manager for the store in Rock Hill, I split my time between learning the culture of the company, learning policies and procedures, with performing duties of a Sales Manager.
I was responsible for increasing overall sales daily compared to LY, including Pro Sales and Specialty Services (installs).
I was instrumental in rolling out the first Kitchen Project selling for the company in the Rock Hill store, where we developed a process to sell entire kitchen installation projects, managing the product, design, and installation of the entire kitchen. This program eventually rolled out to half of the company over the later years.
I interviewed, hired, and trained sales specialists in flooring, plumbing, electrical, millwork, Pro Sales, and appliances. They were training on procedures as well as customer service.
I enhanced store and display appearance utilizing seasonal promotions and trends to drive the company strategy and store sales.
As part of my learning the culture of the company, I performed manager on duty functions, assisting team members and customers with issues, helping to resolve conflicts and achieve customer satisfaction.
Was responsible for opening up a new location for CompUSA, hiring 75 associates, developing a management team of 6 associates, doing a complete setup of the store fixtures, receiving all of the opening merchandise and utilizing the new team members to stock the store per company planograms.
Once opened, was responsible for overall operations of the entire store, holding team members accountable for high levels of customer service, productivity and engagement.
Oversaw a commercial sales team of 8 people, driving commercial sales penetration in the market to an increase every year. Our team landed one of the largest accounts in our region the second year we were opened with Belk Corporation.
Responsible for a training business involving 4 team members. We offered classroom and on site training to retail customers as well as commercial clients.
Was responsible for a tech services division in the store that offered computer upgrades and repairs. This was an area where we achieved the highest customer service ratings in our region.
Produced profit every year that exceeded the company goals, which allowed our management team to achieve yearly bonuses.
Partnered with our vendor reps to provide advanced product knowledge to our entire team, which ultimately helped them achieve more sales and better customer satisfaction.
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