operations manager resume example

Manage corporate marketing and communications functions, overseeing a 10 million budget and 8 member team. Direct brand management, public relations, media relations, corporate positioning, product launches, advertising, sales collateral and marketing for the developmental projects. 

 

Market launch of 20 new developmental projects in form of purpose built state of the art campuses.

Identified opportunities, researched new product possibilities, collaborated with developmental team and created campaigns.

Develop strategic partnership activities and implement the execution framework and strategic plan on identified opportunities.

Develop and lead a marketing team that will develop and execute new concepts, business models and channels.

Manage an effective, efficient and productive Marketing Department by ensuring that the appropriate structures, systems, competencies and values are developed.

Ensure effective team communication throughout the marketing department through the application of suitable reporting systems and structures and the identification and provision of appropriate training.

Financial management of the marketing program including budget planning, resource allocation and preparation of quarterly reports. Planning and execution of communication campaigns for all courses (advertising, direct mailing, CRM) a year in advance to facilitate lead in times of prospective students. 

 Planning the allocation of the annual marketing budget to cover all aspects of the marketing plan that year. 

Plan marketing and branding objectives

 Expand product solutions and offerings. Prepare marketing strategies alongside other company executives and staff.

Analyze market trends and recommend changes to marketing and business development strategies based on analysis and feedback. Prepare and adhere to budgets.

Oversee creation and delivery of press releases, advertisements, and other marketing materials.

Design print ads and publications. Ensure brand messages are consistent.

 Gather and analyze customer insight. Nurture and enrich all external perceptions of the company and growth of market share.

 Engage consumers on social media

To perform the role of a floor greeter as and when assigned by the Supervisor by filtering and channeling customers to the right service queue.

To explain all kinds of Ufone tariffs and functionality of other products and services to the customer as per customer's request.

To remain apprised on all current policies, procedures, promotions, products and value added services offered by the company.

To handle all customers in accordance with the established customer Handling standards and SOP's.

To ensure that the customer details and other relevant data is completely entered into the CRM system against all the sales made on daily basis and proper documentation is maintained as per established policies and procedures.

To make sales lead calls to the customers in order to attract customer walk-ins to the business center.

Follow up with all potential customers who have shown interest in company products and services and close the sale at earliest.

To attend training and development programs as and when assigned by the supervisor.

To provide feedback to supervisors on important issues/problems cited by the customers to ensure customer retention.

To take ownership and ensure resolution of customer complaints.

Follow up on all cases cited by the customer as first interface.

Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company.