operations manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Advanced Operations Manager offering over 20 years of experience and proven success in planning, inventory, production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through regular work process improvement and cross-functional collaboration. Accomplished in successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Results-oriented business leader with more than 20 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Resolved product issue through industrial onsite testing.
  • Supervised team of 8 staff members.
  • Supervised training of 15 service staff members.
  • Team Oversight
  • Scheduling
  • Strategic planning
  • Verbal and written communication
  • Staff Management
  • Financial Management
  • Client Service
  • Tactical planning
  • Business process optimization
  • Analytical problem solver
  • Deployment
  • Crisis Management
  • Strong Team Player
  • Inventory Accuracy
  • Logistics
  • Cost Containment
  • Order Fulfillment
  • Ability To Lift
  • Shipping Operations
  • Procurement And Sales
  • Operations Management
  • Planning
Work History
Operations Manager, 03/2013 - 06/2020
Bowlero Corp Norwalk, CT,
  • Devised processes to boost long-term business success and increase profit levels.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Senior Inside Sales Manager: Sales for domestic and worldwide markets.
  • Providing direction of proper equipment for applications and completions worldwide.
  • Establish and build relationships with customers thru communication skills and knowledge.
  • To provide technical support and communicate with customers from their perspective as well as that of a manufacturer's based on over 30 years of cumulative experience in the oil field service industry.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Updated accounts and maintained long-term relationships with clients.
  • Procurement Manager: Ordering of raw materials. Combining outside supplier’s products and parts with equipment manufactured and sold by Target Completions.
  • Equipment Assembly Manager: Responsible for all lines of products including testing, fracturing, service and production flow thru equipment manufactured in and thru the Target line of products.
  • Logistics Manager: Working directly and thru brokers to utilize LTL as well as ground and express carriers to provide delivery of manufactured equipment throughout the world via air, ship and ground transportation methods.
  • Inventory Manager: Responsible for all parts and assemblies, including complete reorganization and space utilization to maximize usage of floor and air space within a limited space environment.
Owner/Lead Service and Sales Operator, 05/2005 - 03/2013
Wilcoxen Packer & Supply Co City, STATE,
  • Successfully drove new product lines to increase annual profits by 225%.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and industry specific communication talents.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Quality and price negotiations to rebuild revenue stream and improve earnings while providing high quality products to maintain customer relationships.
  • Restore integrity and reputation of the family business thru quality products and service performance.
  • Researched issues to obtain appropriate answers to customer inquiries.
Enterprise Service Expert, 06/1999 - 05/2005
UNISYS Corporation City, STATE,
  • Lead Site Support for IRS Service Center and Bank One Lockbox
  • Support of electronic as well as mechanical onsite equipment
  • ISO 9001 Internal Site Officer and Inspector
  • Training Officer for Charlotte, NC Service Center
  • Dell Certified Systems Expert for Enterprise Server & Storage Systems
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
Multiple Fields of Study For Site Lead Position: IT Service, Expected in
UNISYS University - Lisle, IL,
Status -
  • Job-related courses: Enterprise Service Expert for DELL and UNISYS Equipment, as well as training as an ISO 9001 Internal Auditor
Associate Degree: Field Management, Expected in 05/1987
Oklahoma State University - Oklahoma City - Oklahoma City, OK
Status -
  • Majored in Oil & Gas Field Management Technologies
  • Certified DELL Computer Systems Expert
  • Certified CISCO Networking Systems
  • Certified Enterasys Networking Systems
  • Certified EMC Fibre Channel Storage Systems

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Resume Overview

School Attended

  • UNISYS University
  • Oklahoma State University - Oklahoma City

Job Titles Held:

  • Operations Manager
  • Owner/Lead Service and Sales Operator
  • Enterprise Service Expert


  • Multiple Fields of Study For Site Lead Position
  • Associate Degree

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