Seasoned Operations Manager with broad background in operations, project, procurement, logistics and risk management. Enthusiastic team player dedicated to process improvements and staff development.
Social networking design/management
Web-based reporting tools
Press release writing
to Current Teragren LLC – Bainbridge Island,
Responsible for developing new efficiency processes and creation of office wide operations manuals, as well as for procurement, import/export shipping and documentation, cost, and receipt detail accuracy for all purchase orders and vendor invoice, also, prepares production data forecasting. Primary point of contact for International factory partners including, purchasing, production, and shipment scheduling. Responsible for all aspects of inventory management in multiple physical locations including standard and clearance inventory, kitting, bill of materials planning, and timely replenishment using JIT policies. Ecommerce warehouse lead. Liaison between Operations Management team and Marketing Department and a member of the Technical Specification document development team and the Product Development team. Project Management Specialist with a strong understanding of sustainable business practices. Systems used MS Office, Word, Word 2007, Excel, Excel 2007, Power Point, Microsoft CRM, Microsoft Navision Dynamics ERP, Netsuite ERP, Smartsheet, Box, Access, Outlook and Outlook 365.
Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
Accessed computerized financial information to answer questions related to specific accounts.
Matched purchase orders with invoices and recorded the necessary information.
Developed metrics and measured success in order to further penetrate the marketplace.
Established operational objectives and work plans and delegated assignments to subordinate managers.
Supported Chief Operating Officer with daily operational functions.
Analyzed departmental documents for appropriate distribution and filing.
Procurement & Logistics Manager05/2006
to Current Teragren – Bainbridge Island,
Domestic and International Logistics Manager, compliant with International import/export customs regulations, tariff numbers and customs documentation, including ISF 10+2 and the Lacey Act. Accountable for providing lead time updates to customers on each shipment whether by air, truck, intermodal, and ocean container. Responsible for negotiation of international and domestic freight contracts. Familiar with Letter of Credit documentation. Inventory forecasting developer and manager, responsible for maintaining product item descriptions, offering substitutions, processing price increases, changes in delivery dates and authorizing export shipments. Responsible for all aspects of inventory management in multiple physical locations including standard and clearance inventory, kitting, bill of materials planning, and timely replenishment using JIT policies.
Supervised material flow, storage and global order fulfillment.
Redirected shipments en route in response to customer requests.
Maintained accurate stock records and schedules.
Established long-term customer relationships through prompt and courteous service.
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Conducted monthly inventories of materials on the work floor.
Coordinated quarterly business reviews alongside senior management.
Enforced the on-time shipment of products to create exceptional customer experiences.
Defined clear targets and objectives and communicated them to other team members.
Monitored timelines and flagged potential issues to be addressed.
Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
Assessed vendor products and maintained positive vendor relations.
Collected, monitored and disseminated market intelligence/maintain competitor database.
Data Administrator/Administrative Assistant01/1999
to 01/2005 Qwest Communications – Seattle,
Responsible for 135+ employees daily scheduling concerns. Maintained office wide production schedules, and authorized time off requests, as well as problem resolution of staff and schedule issues. Liaison between management and staff. Customer service, including direct incoming calls, and monitoring center call volumes. Procurement of office supplies, and equipment, as well as maintenance of office equipment. Prepared and presented daily files and reports, and advised management of work in progress, production availability and production issues. Also was tasked to be a member of a special fraud investigation team of three focusing on lost revenue.
Composed and drafted all outgoing correspondence and reports for managers.
Oversaw inventory and office supply purchases.
Collected, analyzed and interpreted information, documentation.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
to 01/1999 Spiro's Bella Notte – Gig Harbor,
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Bachelor\'s: American Indian Anthropology1996University of Washington-
WAUniversity of Washington Bachelor\'s Degree: American Indian Anthropology Credits Earned: 180 Quarter hours GPA 3.2