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Operations Manager Resume Example

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OPERATIONS MANAGER
Professional Summary

Highly competent Operations Manager with 3 years of experience responsible for managing the daily business operations, including overseeing all aspects of production, planning, purchasing, inventory, shipping, receiving and process development and improvement

Skills
  • Safe Quality Food Certified
  • Team Supervsion and Training
  • Safety and Regulations Management
  • Fluent in Spanish
  • Superb time management skills
  • Staff Management
  • Raw materials, packaging and production
  • Employee relations and conflict resolution
  • P&L Management
  • Natural leader
  • Performance Evaluations
  • Cost reduction and containment
  • Staff training/development
  • Inventory Management
Work History
Operations Manager, 06/2017 to Current
Ito En North America – BROOKLYN, United States
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives
  • Conducted performance reviews each Fiscal Year, offering praise and recommendations for improvement.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Developed SQF quality systems, defining business practices, leading to certification and better business practices
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughout and achieving close to perfect audit scores.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Oversaw day-to-day operations, including supervising a 15 person team across 3 sites.
  • Collected production samples regularly and performed detailed quality inspections.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
General Manager, 06/2009 to 05/2017
Brooklyn Bagel & Coffee Company – Astoria, United States, NY
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maximized efficiency by coaching and mentoring 24 personnel on industry practices, company procedures and POS system.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Set schedules for 24 staff by planning and designating shifts and hours.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 13% food waste reduction.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
  • Maximized quality assurance by completing frequent checks of line.
  • Purchased food and cultivated strong vendor relationships.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Warehouse Manager, 09/2004 to 05/2009
A Best Contracting – Woodside, NY
  • Met warehouse operational needs through efficient staffing and resourcing of materials and equipment.
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
  • Built motivated warehouse team of 6 well-trained staff.
  • Created and enforced detailed organization processes to increase quality service standards.
Education
High School DiplomaNew Hyde Park Memorial High School - New Hyde Park, NY
Accomplishments
  • Promoted to Operations Manager after 2 years with the company
  • Earned the Employee of the Year Award in 2018 along with numerous Employee of the Quarter and Month awards
  • Supervised and lead a team of 9 staff members to implement the SQF Level 2 System while maintaining a score of above 97 for 3 years
  • Received and managed Organic and Biodynamic Certifications for the company
  • Created, managed an extensive Inventory Track numbering system for an inventory of over 100 SKUs
  • Safe Quality Food Certified
  • Preventative Control Certified Individual
  • HACCP Certified
  • Food Handlers Permit
  • Green Tea Taster Grade 3
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Resume Overview

Companies Worked For:

  • Ito En North America
  • Brooklyn Bagel & Coffee Company
  • A Best Contracting

School Attended

  • New Hyde Park Memorial High School

Job Titles Held:

  • Operations Manager
  • General Manager
  • Warehouse Manager

Degrees

  • High School Diploma

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