Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Results-oriented leader with more than 10 years of experience in day-to-day operations management seeking operations manager position. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business functions. In addition, I am a military veteran with years of experience developing, coaching, and enforcing job performance standards. I am also an excellent written and verbal communicator with extensive leadership experience managing people and resources. I am fluent in Spanish as well as English.

  • Budgeting and forecasting
  • Cost reduction strategies
  • Work flow planning
  • Project Management
  • Operations management
  • Performance Evaluations
  • Staff Management
  • Team Leadership
  • Customer Service
  • Key Performance Indicators
Work History
10/2019 to 05/2020 Operations Manager Boise Cascade | Tulsa, OK,
  • Responsible for day-to-day operations, safety, and productivity of 70-member workforce and seven department managers
  • Provide operational oversight for seven facility departments and seven direct reports
  • Effectively set staff performance expectations to ensure standards were met by engaging and coaching employees and when necessary take corrective action to ensure positive performance outcomes
  • Responsible for talent acquisition in support of workforce needs; interviewed and hired talent to fill critical vacancies or bolster current workforce
  • Led team meetings with department mangers to coordinate tasks and operational goals
  • Encouraged safe operating practices by providing all necessary product and safety training as well as ensuring adherence to facility and customer site safety requirements per OSHA and other applicable regulatory and industry standards
  • Subject matter expert n facility operations, provide leadership, and direction to all operations personnel
  • Act as primary point of contact in absence of District Manager
08/2016 to 02/2019 Project Manager Relx Group | Amsterdam, NY,
  • Established planning objectives for projects by identifying key issues, approaches and performance metrics
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
  • Utilized lean practices to balance workflow and alleviate redundancy
  • Made information about projects, corporate strategies and upcoming projects available to stakeholders and general contractors
  • Closely collaborated with project members to identify and quickly address problems
  • Adjusted project plans to account for milestone targets, staffing changes and operational change orders
  • Created full-scope cost estimates for bid builds and designed build projects
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination
  • Optimized productivity by managing employee schedules, payroll operations and inventory transactions
  • Ensured total compliance with legal requirements.
  • Complied with all safety protocols and enforced proper equipment and material usage
  • Simultaneously managed multiple build projects from procurement to commission
  • Collaborated with team members to develop, identify and accomplish assigned goals and objectives
  • Kept project on schedule and within budget while serving as project leader
  • Drove team success through shared vision and recognition of quality performance
02/2003 to 06/2006 Senior Non-Commissioned Officer US Air Force | City, STATE,
  • Oversaw teams planning, implementing and realigning field and base operational strategies
  • Served in supervisory and personnel management role; participated in decision-making processes on variety of technical, operational, and organizational issues
  • Qualified as subject matter expert in combat camera field operations
  • Mentored junior enlisted members to maximize their leadership/managerial skills
  • Trained, qualified, and ensured subordinates were ready to deploy and operate in expeditionary environment while maintaining home station readiness; efforts reduce readiness time requirement from 90 days to 60 days
  • Developed new combat operations function that resulted in 60% reduction in manpower requirement while maintaining 100% deployment capability; adapted as new US Air Force Combat Camera operations doctrine
  • Wrote subordinate’s performance reports, enforced US Air Force professional culture, and job skills standards
  • Enforce, trained, and cultivated job safety standards
Expected in 12/2017 Bachelor of Science | Environmental Science (Safety/Industrial Hygiene) University of Houston - Clear Lake, Houston, TX GPA:
Expected in 08/2015 Associate of Science | Biology Alvin Community College, Alvin, TX GPA:

Associate Safety and Health Manager (ASHM)

Graduate Safety Practitioner (GSP)


OSHA 510

Confined Space


US Military Veteran

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School Attended

  • University of Houston - Clear Lake
  • Alvin Community College

Job Titles Held:

  • Operations Manager
  • Project Manager
  • Senior Non-Commissioned Officer


  • Bachelor of Science
  • Associate of Science

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