Management professional versed in all aspects of operations management, from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities.
Employee Development and management
Ability to do presentations and training seminars
Excellent time management skills
Customer - Oriented
Current CDL Trained in DOT, CSA, FMCSA, OSHA, HM Endorsement
Operations Manager, 07/2014 to Current TQ Logistics – Hanover Park, IL
Responsible for daily operation of FDL Fisher Dedicated Logistics
Ensure and provide on time scheduled delivery of Pharmaceutical, Medical, Scientific and Chemical Supplies to High Value, High Priority accounts
Responsibilities include training, recruiting, scheduling, dispatch, payroll, route coverage, compliance, customer service, on call 24/7 days a week
Maintain a high level of communication between all branches of Thermo Fisher Fleet management, Sales, Customer Service, Warehouse Operations and TQ corporate office contacts.
Maintain a high level of Safety Standards within the Fleet - constant and
continuous Safety Training in regard to Anti Terrorism, Truck and Cargo
Security, Defensive Driving, Certifications on recurring and annual Hazardous Materials
Transport, DOT, FMCSA and OHSA Compliance
Ensure that all permits, authorizations, insurance and
registrations are up to date and ready for inspection at any time.
Hold Drivers accountable for following proper company policies and
procedures while maintaining a high level of customer satisfaction
Improved Employee retention, eliminated costs associated with Temporary
Made many improvements to dispatch and routes, to
ensure cost effective route planning, reducing miles and fuel costs.
new accounts, increased sales and volume looked to reduce or eliminate
stops that were no longer generating volume.
Initiated an atmosphere of Team Work and Dedication
Established a positive reliable relationship with Vendors and other Driver
Truck Driver, 07/2008 to 07/2014 TQ Logistics – Hanover Park, IL
Maintain a high level of customer satisfaction by providing dedicated on time delivery - to very time sensitive accounts and dealing directly with clients to quickly resolve and problems or issues
Cross Trained on other routes - familiar with all Chicago Metropolitan areas including Michigan and Wisconsin
Checked all load-related documentation to ensure that it is complete and
in compliance in regard to transporting Hazardous Materials.
Be ready to pass any and all potential DOT Inspections of
the vehicle and ensure load adjustments are made continually throughout
the day for proper securement and security of product.
Excellent Navigation and Map reading skills ability to re-route and stay on Truck designated routes. Ensure safe delivery of product by following all procedural and safety training while inside and outside the vehicle, excellent safety record.
School Bus Driver, 08/2007 to 07/2008 First Student / Laidlaw – Schaumburg, IL
Provide On Time Safe Courteous Service for Several School Districts
Attended Safety Meetings on a Continuing basis, Defensive Driving Skills,
Willing to travel and work as a needed replacement driver for the
Westmont, Batavia, and Rockton Centers
After route took another position within the company to perform light duty maintenance. Completing reports and performing fluid checks, completed visual inspections of wiring, belts,
hoses, tires, mechanical connections on entire fleet noting any immediate
concerns to the service manager so any defects could be addressed and
corrected before dispatch next day.
Driver, 07/2011 to 07/2014 Belmont Village – Carol Stream, IL
Provide Safe and Courteous Driving Services for Residents of Assisted Senior Living
Working weekends - Saturday and Sunday
Provided Special Needs services for those in Wheel Chairs, Walkers, utilizing
lift and following proper safety procedures to get residents on and off the
Performed needed Pre - Post Trips, ensured DOT Compliance, responsible
for Vehicle Maintenance, Fuel, Maintain Appearance guidelines.
Keep needed daily communication logs inside the vehicle and at
front desk for scheduling current and upcoming appointments.
that any and all changes are properly communicated through all chains of
command - to ensure that there are no failures or missed appointments
Take residents to Doctors Appointments, Dialysis, Special Family Outings,
help schedule scenic tours, church service and special event outings by
reporting directly to the activities director
Worked concierge answering phones, taking
appointments, sending and forwarding calls for all members of staff.
Meeting and Greeting all guests and family members that come through
the front entrance and ensuring that they receive a very positive