Highly personable Operations Manager, Customer Service and Sales and Training Professional with over five years of experience. Looking to offer my services to an organization that is challenging and progressive with built in opportunities for growth.
Talent for identifying customer needs and presenting appropriate company product and service offerings. Posses the ability to read, write and speak Spanish fluently. ¨ Excellent communication skills, impeccable organizational and interpersonal skills. With the ability to maintain positive relations with staff and customers in high-volume, fast paced operations. Proven ability to handle currency, and financial transactions accurately. ¨ Has succeeded in the task of staffing, logistics and training for one of South Florida's premier commercial property management companies. Midguard Management; with over 2.5 million square feet under management.. ¨ Impeccable customer service, management, staff training, product management and associate skills. Effective decision-making and effective problem-solving skills. Experience in resolving discrepancies and escalated customer service issues promptly. A trouble-shooter with the ability to secure a successful resolution that would fit both the company and the customer's needs. ¨ Proficient with Microsoft Office Pro 8.1, Excel, MorningStar, Apple Pages, various company intranet and extranet. Also, POS systems; Micros, Radient, Aloha, etc. ¨ Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy improve accuracy, efficiency and achieve organizational objectives. Strong analytical and interpersonal skills with an ability to work efficiently with individuals on all levels. Proven track record to work under pressure in a fast-paced, time sensitive environment. ¨ Experienced in negotiating & contracting third parties for product and services. ¨ Ability to prioritize a broad range of responsibilities efficiently and effectively. The confidence to work as a team leader or a team player, thus assuring a successful outcome.
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