Operations Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
Retail inventory management
Accurate cash handling
Store opening and closing procedures
MS Office proficient
Outstanding communication skills
Conflict resolution skills
Recruiting and interviewing
Identified and acquired [Number] high-value new clients for the company.
Increased output by [Number]% by [Action taken].
Cut inventory by more than half and improved on-time delivery to [Number]% by [Action taken].
Spearheaded an employee engagement program, resulting in a [Number]% decrease in annual employee turnover.
Streamlined the branch operations, resulting in a [Number]% reduction in operating budget.
Boosted customer satisfaction ratings by [Number]% in under [Number] months.
Cut company operating budget by $[Amount] through [Action taken].
Grew revenue by $[Amount] in the first year by spearheading development of [Program description].
Operations Manager November 2012 to CurrentBed, Bath, & Beyond － El Centro, CA
Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised 20 employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Trained staff to deliver outstanding customer service. Analyzed marketing information and translated it into strategic plans. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings. Built and maintained effective accounts receivable and cash flow monitoring systems. Identified inefficiencies and made recommendations for process improvements.
Sales Manager October 2004 to November 2012K-Mart － El Centro, CALed sales calls with team members to establish sales and customer retention goals. Hired and trained all sales staff. Determined merchandise price schedules and discount rates. Resolved customer complaints regarding sales and service. Monitored customer preferences to determine focus of sales efforts. Generated monthly and annual sales reports. Created and directed sales team training and development programs. Managed a regional sales staff of 80 members. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Wrote sales slips and sales contracts. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained in negotiations and time management.