Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Highly driven Operations Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Results-driven Management professional with 15 years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.

Area of Strength and Expertise
  • Streamlining Operations
  • EDI, SAP, AS400, Kronos and MS Office (Outlook, Excel, Word, PowerPoint)
  • Employee supervision, training, and development
  • Project management
  • Operational budgeting
  • Outstanding communication skills
  • Recruiting and hiring
  • Purchasing and planning
  • P&L accountability
  • Safety training and compliance
  • Organizational skills
Operations Leader, 12/2019 to Current
LvmhSeattle, WA,
  • Manages the performance of 25 to 35 employees to meet daily, weekly, and monthly goals of improving productivity, efficiency and cost savings by eliminating waste, pilferage, and downtime during the national COVID-19 pandemic.
  • Manages company day to day operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Replenish and manage over $1.8 million inventory on a daily basis by audits, cycle counts, and updated inventory reports upon receipt of new shipments.
  • Orchestrate and lead meetings to convey essential safety-related information, address occupational safety inquiries, issues or concerns and promote continuity of training initiatives.
  • Performed site evaluations, customer surveys and team audits as it relates to KPI reviews weekly.
  • Superseded sales goal over last year projection: 42% increase vs projective goal of (9.0%).
  • Identified staff vacancies and recruited, interviewed and selected best applicants.
Industrial Operation Store Manager, 03/2016 to 11/2019
Red Wing Shoe StoreCity, STATE,
  • Managed all personnel in the areas of recruiting, hiring, coaching, training and performance management.
  • Managed work with area businesses on commercial account acquisition and had full P & L responsibility including controlling expenses, managed account receivable and account payable processes, developed new business, managed inventory, and visual merchandising.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Limited inventory discrepancies through the usage of online inventory reports in comparison to the point of sale system and KPI, developed effective receiving practices and performed weekly and monthly inventory audits.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Exceeded sales goals 28% TY vs 1.9% LY, Pair goal 16% TY vs 5% LY and profit goals 11.9% TY vs 3.4% LY by supervising all marketing and planning activities.
  • Ranked #2 in the region as a multiple site operations leader.
  • Oversaw safety monitoring and risk management strategies for multiple sites.
Interim Store Operations Manager, 11/2012 to 02/2016
Home DepotCity, STATE,
  • Set and monitored department sales goals by analyzing buying trends improving on potential missed opportunities.
  • Forecasted scheduling needs and ensured that store was properly stocked to meet customer demand.
  • Recruited, interviewed and recommended qualified candidates to Store Manager.
  • Motivated, coached, trained, and developed a team of 85 associates along with 4 direct reports in response to identifiable problem with KPI.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw inventory management through cycle counts, audits, and shrinkage control which reduced inventory by $180,000 and increased turns by 2%.
  • Prioritized safety standards in work areas to meet OSHA requirements methods.
  • Amplified sales by 16% through productive management, product development, proven marketing methods, and customer relationship with local business owners and leads.
Co- Operations Manager, 05/1992 to 10/2012
Wal- Mart Stores IncCity, STATE,
  • Recruited and hired individuals needed to meet business requirements.
  • Built trusting, cooperative relationships and alliances with vendor partners to increase sales and bottom line profit.
  • Effectively communicated clear and up to date information on business plans and priorities with 9 direct reports as well as 18 front line supervisors.
  • Adapted to competing demands and shifting priorities.
  • Managed 95-120 associates on both GM and Grocery side of the store including the front-end cashiers.
  • Monitored payroll spreadsheets to prevent from exceeding the forecasted budget based on LY numbers and current sales increase.
  • Coordinated returns processes with warehouses, order fulfillment and managed inventory levels.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Managed OSHA-mandated recordkeeping and accident analysis paperwork.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability by 5% through suggestive selling of recommended add on items.
Education and Training
Bachelor of Science: Business Administration And Management, Expected in
Mississippi Valley State University - Itta Bena, MS,
  • Minor in Criminal Justice
  • Member of Kappa Alpha Psi Fraternity Incorporated

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  • Mississippi Valley State University

Job Titles Held:

  • Operations Leader
  • Industrial Operation Store Manager
  • Interim Store Operations Manager
  • Co- Operations Manager


  • Bachelor of Science

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