Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Visionary Operations Manager with substantial experience managing all business levels, including sales and marketing, project management, and District Operations. Focused manager with company oversight, committed to cost-effective management of resources, quality performance, and delivering strategic growth initiatives. Productive and versatile leader with vast experience working with a multi-cultural workforce and mentoring young employees to become future stars.

  • Increased Revenue from 600K to 2.2M, in 2 years, through business development activities
  • 8+ years Experienced Operations and Sales Manager
  • Skilled at managing financial and cultural turnarounds
  • Bilingual - English and Spanish
  • Interpersonal skills - Excellent communication, leadership, and high integrity
  • Self-reliant and self-driven - Sets aims and targets and leads by illustration
  • Initiates new ideas and promotes them by energizing others
  • Able to carry a new initiative or message to a new audience in a new region and to build trust, credibility, and rapport in a skillful manner.
  • A very active agent in all that is do
  • Able to juggle many projects and activities simultaneously and have a keen awareness of the status of each
  • Able to set high goals, then works hard with people to achieve those goals
  • Excellent at building new projects, initiatives, or territory for an organization
Work History
OPERATIONS LEADER, 11/2020 - Current
Lvmh Santa Rosa, CA,
  • Directly accountable and responsible for direction, coordination, supervision, and profitability of all activities for IFP Miami office location.
  • Plan, lead, and directed District's growth and execute other assigned duties - President's and Vice President of Operations direction.
  • Communicate all District financial Data, P&L's, Acquisitions, future growth opportunities, and general economic outlook to company President.
  • Developed long-range strategic business plan; Revenue and Profit Projections / Annual Budgets, SWOT Business Analysis, Process Accountability Chart / Key Processes & Systems that drive business, Downturn Plan & Succession Plan.
  • IFP President - Direct Report; estimate & budget for capital, land, building, equipment, and personnel.
  • Develop and implement effective billing and Collections, inventory and purchasing processes, and AR category % Goals.
  • Analyze District operations; identity opportunities for areas that need reorganization, downsizing, or elimination, long-range economic trends and industry prospects, future growth in overall sales, market share, acquisitions, and expansion into new market areas.
  • Build & developed key clients, subcontractors, and vendor relationships.
  • Administers Company Policies, focus on staffing growth and development of employees within District.
  • Develop/created job descriptions / Essential Duties and responsibilities, core competencies & expectations, effective onboarding system that sets every new hire for success.
  • Develop and maintain safety and risk culture centered around " Commitment to Zero."
  • Meets with President and Corporate Team to identify, plan, and develop methods to obtain greater efficiency and improved business processes continually.
  • Ultimately responsible for delivery of quality systems and service to ensure customer satisfaction.
BRANCH MANAGER, 08/2018 - 09/2020
Horizon Bank Michigan City, IN,
  • Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with growth plans.
  • Direct branch operation with annual revenues of over 2.5M.
  • P&L responsibility increased revenue by 266.67% and EBITDA from 3.10% to 36.85% in two years.
  • Provide leadership to staff of 15+, including sales representatives, field superintendents, administrative staff, field technicians, and 200+ indirect national accounts CSR specialists.
  • Ensure profitable business growth by effectively managing annual business objectives, including meeting operating budget, sales and performance goals, and aggressive cash management.
  • Manage corporate compliance, proper business practices, and ensure operation conforms to NFPA state, local, and city ordinance Codes.
  • Worked directly with management, VP of Operations, and Finance Department to brainstorm, discuss strategy, and mitigate critical financial issues.
  • Devised, deployed, and monitored processes to boost long-term business success and increase profit levels 65%.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Chaired monthly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailored business plan.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase projects, PM contracts, and service sales.
  • Recruited, hired, and trained crew members on application of retrofit projects, inspections, service, customer relations & customer service.
  • Managed pre-inspections, site supervision, site measures, scheduling, equipment management, fleet & safety, project design, engineering, and permits.
  • Established work priorities to meet contractual obligations for inspections, service, and installations.
  • Establish new and update all local tax receipts, COI's & workers compensation certificates, Contractors licensing, and Inspectors licensing comply with local and State of Financial Services requirements.
Willscot Corporation Pelham, NH,
  • Resurrected and monetized dormant leads to build book of business and increase revenues.
  • Recruited, hired, and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Expedited resolutions to correct customer problems and complaints, promoting industry-leading service levels, and maintaining exceptional customer satisfaction scores.
  • Trained team members on customer service strategies and techniques for maximizing sales opportunities in every interaction.
  • Guided sales employees in improving presentations, negotiating skills, and customer service strategies.
  • Achieved 50% increase in sales and revenue with $1M+ in annual sales.
  • Managed national account portfolio of 200+ customers while capturing 100% deficiency service work.
  • Landed 50+ new customer accounts through effective customer service and powerful cold-calling scripts.
  • Addressed customer complaints to drive satisfaction and adjusted operational strategies to reduce issues.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Actualized strategies to continuously improve customer service, company or brand visibility, and Fire Life Safety services.
  • Identified and solved complex strategy problems that impacted sales and business direction.
  • Maintained productive relationships with existing customers through exceptional follow-up after-sales.
  • Achieved or surpassed sales quotas by as much as 30+%.
  • Oversaw confidential document flow, including managing sales contracts and submitting orders for accurate processing.
  • Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns, or challenges.
Better.Com New York, NY,
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.
  • Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Extremely knowledgeable of company insurance products and services to advise customers on appropriate choices.
  • Exceeded corporate quotas for monthly policy sales.
  • Delivered high level of support to more than 20 underwriters assisting over 3,500+ customer accounts.
  • Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 86%.
  • Maintained high standards of customer service by building relationships with clients.
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
Associate of Science: , Expected in
Miami International University of Art And Design - Miami, FL
  • FIKE FM 200, ECARO 25, ProInert fire suppression certication
  • FIKE FM 200, ECARO 25, ProInert Design certification
  • 215 License

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