Visionary Operations Manager with substantial experience managing all business levels, including sales and marketing, project management, and District Operations. Focused manager with company oversight, committed to cost-effective management of resources, quality performance, and delivering strategic growth initiatives. Productive and versatile leader with vast experience working with a multi-cultural workforce and mentoring young employees to become future stars.
Skills
Increased Revenue from 600K to 2.2M, in 2 years, through business development activities
8+ years Experienced Operations and Sales Manager
Skilled at managing financial and cultural turnarounds
Bilingual - English and Spanish
Interpersonal skills - Excellent communication, leadership, and high integrity
Self-reliant and self-driven - Sets aims and targets and leads by illustration
Initiates new ideas and promotes them by energizing others
Able to carry a new initiative or message to a new audience in a new region and to build trust, credibility, and rapport in a skillful manner.
A very active agent in all that is do
Able to juggle many projects and activities simultaneously and have a keen awareness of the status of each
Able to set high goals, then works hard with people to achieve those goals
Excellent at building new projects, initiatives, or territory for an organization
Work History
OPERATIONS LEADER, 11/2020 - Current Lvmh – Santa Rosa, CA,
Directly accountable and responsible for direction, coordination, supervision, and profitability of all activities for IFP Miami office location.
Plan, lead, and directed District's growth and execute other assigned duties - President's and Vice President of Operations direction.
Communicate all District financial Data, P&L's, Acquisitions, future growth opportunities, and general economic outlook to company President.
Developed long-range strategic business plan; Revenue and Profit Projections / Annual Budgets, SWOT Business Analysis, Process Accountability Chart / Key Processes & Systems that drive business, Downturn Plan & Succession Plan.
IFP President - Direct Report; estimate & budget for capital, land, building, equipment, and personnel.
Develop and implement effective billing and Collections, inventory and purchasing processes, and AR category % Goals.
Analyze District operations; identity opportunities for areas that need reorganization, downsizing, or elimination, long-range economic trends and industry prospects, future growth in overall sales, market share, acquisitions, and expansion into new market areas.
Build & developed key clients, subcontractors, and vendor relationships.
Administers Company Policies, focus on staffing growth and development of employees within District.
Develop/created job descriptions / Essential Duties and responsibilities, core competencies & expectations, effective onboarding system that sets every new hire for success.
Develop and maintain safety and risk culture centered around " Commitment to Zero."
Meets with President and Corporate Team to identify, plan, and develop methods to obtain greater efficiency and improved business processes continually.
Ultimately responsible for delivery of quality systems and service to ensure customer satisfaction.
BRANCH MANAGER, 08/2018 - 09/2020 Horizon Bank – Michigan City, IN,
Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with growth plans.
Direct branch operation with annual revenues of over 2.5M.
P&L responsibility increased revenue by 266.67% and EBITDA from 3.10% to 36.85% in two years.
Provide leadership to staff of 15+, including sales representatives, field superintendents, administrative staff, field technicians, and 200+ indirect national accounts CSR specialists.
Ensure profitable business growth by effectively managing annual business objectives, including meeting operating budget, sales and performance goals, and aggressive cash management.
Manage corporate compliance, proper business practices, and ensure operation conforms to NFPA state, local, and city ordinance Codes.
Worked directly with management, VP of Operations, and Finance Department to brainstorm, discuss strategy, and mitigate critical financial issues.
Devised, deployed, and monitored processes to boost long-term business success and increase profit levels 65%.
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Chaired monthly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailored business plan.
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase projects, PM contracts, and service sales.
Recruited, hired, and trained crew members on application of retrofit projects, inspections, service, customer relations & customer service.
Managed pre-inspections, site supervision, site measures, scheduling, equipment management, fleet & safety, project design, engineering, and permits.
Established work priorities to meet contractual obligations for inspections, service, and installations.
Establish new and update all local tax receipts, COI's & workers compensation certificates, Contractors licensing, and Inspectors licensing comply with local and State of Financial Services requirements.
Resurrected and monetized dormant leads to build book of business and increase revenues.
Recruited, hired, and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Expedited resolutions to correct customer problems and complaints, promoting industry-leading service levels, and maintaining exceptional customer satisfaction scores.
Trained team members on customer service strategies and techniques for maximizing sales opportunities in every interaction.
Guided sales employees in improving presentations, negotiating skills, and customer service strategies.
Achieved 50% increase in sales and revenue with $1M+ in annual sales.
Managed national account portfolio of 200+ customers while capturing 100% deficiency service work.
Landed 50+ new customer accounts through effective customer service and powerful cold-calling scripts.
Addressed customer complaints to drive satisfaction and adjusted operational strategies to reduce issues.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Actualized strategies to continuously improve customer service, company or brand visibility, and Fire Life Safety services.
Identified and solved complex strategy problems that impacted sales and business direction.
Maintained productive relationships with existing customers through exceptional follow-up after-sales.
Achieved or surpassed sales quotas by as much as 30+%.
Oversaw confidential document flow, including managing sales contracts and submitting orders for accurate processing.
Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns, or challenges.
LICENSED INSURANCE AGENT, 02/2012 - 03/2016 Better.Com – New York, NY,
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
Upsold additional products and services after identifying customer needs and requirements.
Extremely knowledgeable of company insurance products and services to advise customers on appropriate choices.
Exceeded corporate quotas for monthly policy sales.
Delivered high level of support to more than 20 underwriters assisting over 3,500+ customer accounts.
Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 86%.
Maintained high standards of customer service by building relationships with clients.
Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
Education
Associate of Science: , Expected in - Miami International University of Art And Design - Miami, FL GPA:
Certifications
FIKE FM 200, ECARO 25, ProInert fire suppression certication
FIKE FM 200, ECARO 25, ProInert Design certification
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