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Motivated and skilled Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Expertise in implementing systems to track team performance and revenue and reduce shrinkage.
- Understanding of customers' needs
- Strong team building skills
- People management proficiency
- Experience preparing sales projections
- Delegation
- Staff supervision
- Inventory coordination
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- Warehouse operations
- Production
- Schedule management
- Supervision and training
- Employee development
- Proficient in Synapse/WMS
- Recruiting and hiring
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Operations Lead, 02/2015 to Current
Bayer Inc. – Oxnard, CA,
- Supervised production efforts and completed various quality control procedures.
- Trained, mentored and motivated employees to maximize team productivity.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Built upon established practice standards to improve operational performance and reduce labor costs.
- Evaluated invoices and shipping paperwork for accuracy and compliance.
- Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
- Reduced process lags and trained team members on best practices and protocols.
- Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
- Managed supply chain and monitored logistics functions for company.
- Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team.
- Aligned operational boundaries between processes and production demands.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Trained, managed and motivated employees to promote professional skill development.
- Motivated employees to share ideas and feedback.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Represented integrity and professionalism in business, serving as mentor and role model to staff.
- Formed and sustained strategic relationships with clients.
- Identified client business and operational needs and introduced services to provide solutions.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
- Identified and solved complex strategy problems to drive organizational goals.
- Devised and implemented strategies to promote organizational growth, penetrate new markets and improve patient care standards and initiatives.
- Managed scheduling for 600 employees to optimize productivity.
- Managed daily operations, client relations and IT.
- Evaluated development strategy effectiveness and prepared alternative approaches to exceed goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Oversaw electrical updates, vehicle maintenance, client relations and IT procedures.
- Analyzed strategic, core and support processes and recommended improvements to streamline processes.
- Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
- Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
- Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
- Supported community outreach initiatives by partnering with local organizations.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Generated reports detailing project information and predictions.
- Capitalized on existing talent while facilitating recruitment and development of new talent.
- Initiated on-time, under-budget project management to optimize performance.
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
- Spearheaded cross-functional initiative to achieve business goals driving increased revenues and profits.
- Assisted clients in governance, oversight and consultation of compensation committees and programs.
- Managed special projects through effective emergency resolution.
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
- Participated in organizational transformation and implementation activities to monitor corporate restructures.
Waitress, 01/2014 to 02/2015
Marriott International – Omaha, NE,
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Documented food orders and ran items to guest tables in dining room.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Completed final preparations of dishes and quickly delivered items to customers.
- Calculated charges, issued table checks and collected payments from customers.
- Handled special customer requests for separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Cashier/Deli Worker, 03/2010 to 09/2013
Martin General Store – City, STATE,
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Cleaned and stocked front-end areas with register tapes and ribbons.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Placed merchandise in bags or boxes and gave packages to customers.
- Answered phone calls to assist customers with questions and orders.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Helped customers find store locations and complete purchases.
- Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Counted product stock to maintain inventory records.
- Monitored sales events, added new merchandise and rang up purchases.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
: Medical Assistant, Expected in
DuBois Business College - Dubois, PA
GPA:
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