, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Motivated and skilled Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Expertise in implementing systems to track team performance and revenue and reduce shrinkage.
Skills
Understanding of customers' needs
Strong team building skills
People management proficiency
Experience preparing sales projections
Delegation
Staff supervision
Inventory coordination
Warehouse operations
Production
Schedule management
Supervision and training
Employee development
Proficient in Synapse/WMS
Recruiting and hiring
Experience
Operations Lead, 02/2015 to Current Bayer Inc. – Oxnard, CA,
Supervised production efforts and completed various quality control procedures.
Trained, mentored and motivated employees to maximize team productivity.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Built upon established practice standards to improve operational performance and reduce labor costs.
Evaluated invoices and shipping paperwork for accuracy and compliance.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Reduced process lags and trained team members on best practices and protocols.
Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
Managed supply chain and monitored logistics functions for company.
Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team.
Aligned operational boundaries between processes and production demands.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Trained, managed and motivated employees to promote professional skill development.
Motivated employees to share ideas and feedback.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Represented integrity and professionalism in business, serving as mentor and role model to staff.
Formed and sustained strategic relationships with clients.
Identified client business and operational needs and introduced services to provide solutions.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
Assessed team proficiencies, identifying and targeting areas for improvement.
Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
Identified and solved complex strategy problems to drive organizational goals.
Devised and implemented strategies to promote organizational growth, penetrate new markets and improve patient care standards and initiatives.
Managed scheduling for 600 employees to optimize productivity.
Managed daily operations, client relations and IT.
Evaluated development strategy effectiveness and prepared alternative approaches to exceed goals.
Monitored progress by establishing plans, budgets and measuring results.
Oversaw electrical updates, vehicle maintenance, client relations and IT procedures.
Analyzed strategic, core and support processes and recommended improvements to streamline processes.
Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
Supported community outreach initiatives by partnering with local organizations.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Generated reports detailing project information and predictions.
Capitalized on existing talent while facilitating recruitment and development of new talent.
Initiated on-time, under-budget project management to optimize performance.
Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
Spearheaded cross-functional initiative to achieve business goals driving increased revenues and profits.
Assisted clients in governance, oversight and consultation of compensation committees and programs.
Managed special projects through effective emergency resolution.
Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Waitress, 01/2014 to 02/2015 Marriott International – Omaha, NE,
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Minimized customer wait times by taking and filling large volume of orders each day.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Documented food orders and ran items to guest tables in dining room.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Completed final preparations of dishes and quickly delivered items to customers.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests for separate checks and menu substitutions.
Provided timely checks on guest needs and brought requests.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Cashier/Deli Worker, 03/2010 to 09/2013 Martin General Store – City, STATE,
Greeted customers promptly and responded to questions.
Maintained work area and kept cash drawer organized.
Counted and balanced cashier drawers.
Cleaned and stocked front-end areas with register tapes and ribbons.
Complied with cash handling procedures to meet regional cashier variance policy.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Placed merchandise in bags or boxes and gave packages to customers.
Answered phone calls to assist customers with questions and orders.
Scanned items quickly to keep lines moving and reduce overall wait time.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Helped customers find store locations and complete purchases.
Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Counted product stock to maintain inventory records.
Monitored sales events, added new merchandise and rang up purchases.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Education and Training
: Medical Assistant, Expected in DuBois Business College - Dubois, PA GPA:
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