Operations Event Logistics Manager resume example with 14+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
November 2, 2014 Dear Hiring Manager, I am writing to express my interest in the Sales Executive position which was posted. I have enclosed my resume for your review. I am confident that I have the skills, qualifications, and enthusiasm essential to effectively handle the responsibilities of this position. As the enclosed resume displays, I have direct experience with business development and growth, sales, and promotions. I have worked in various settings from which I have gained the ability to both adapt to different environments and contribute as a member of a multi-disciplinary team. As Business Development Manager for Dawa Health Services, I was able to successfully lead the development and growth of new and profitable business opportunities by developing and evaluating business plans, sales strategies and goals. Additionally, I hold a Master's of Science in Healthcare Management from Rutgers, The State University of New Jersey. I am a self-motivated, analytical thinker with strong communication skills. I am certain these skills combined with my experience and education will make me a significant contribution to as well as support the goals of Horizon Blue Cross Blue Shield of New Jersey. I thank you for taking the time to review my skills and qualifications and appreciate your consideration. I welcome the opportunity to further discuss my qualifications. Sincerely, Jessica. Claire
Education and Training
The State University of New Jersey Newark, NJ Expected in 5 2014 Masters of Science : Health Care Management -Rutgers - GPA : GPA: 4.0 Health Care Management -Rutgers GPA: 4.0
University of Maryland College Park, MD Expected in 5 2004 Bachelors of Science : Kinesiological Sciences - GPA : Kinesiological Sciences
Montgomery College Rockville, MD Expected in 12 1999 General Business Management Certificate & Human Resources Management Certificate : - GPA :
Skill Highlights
Microsoft Office including Word, Excel, PowerPoint and Outlook. Experience with Cloud Solutions, QuickBooks, Workforce Management Tools and Customer Relationship Management Software.
Professional Experience
Franklin Resources - Operations & Event Logistics Manager
San Mateo, CA, 01/2014 - Current
  • Planned special events (i.e., fundraising galas, seminars, conferences, meetings and workshops) for clients / partners such as the City of Philadelphia (Wawa Welcome America Festival), American Cancer Society, and the Pennsylvania Real Estate Investment Trust.
  • Assisted with authoring, evaluation, selection, transition, and monitoring of sponsor and vendor contractual agreements, and documents.
  • Oversaw the operational and day-to-day activities relating to event logistics such as acquiring and managing event talent (i.e., including live performers and artists, musicians, hosts/hostesses, models, and designers).
  • Maintained online customer databases with 100% accuracy to ensure marketing and organizational partners are tracked.
  • Supervised event feedback using online survey tools including Survey Monkey and follow-up on suggestions for improvements.
  • A global enterprise providing government healthcare solutions Health Benefits Coordinator for NJ Family Care (Medicaid) Respond to telephone inquiries and complaints using standard scripts and procedures with a 99% call-quality rating.
  • Collect, track, and record all case / policy information in order to research/resolve benefits / eligibility inquiries.
  • Communicate appropriate healthcare options/solutions in a timely manner while accurately educating beneficiaries about benefits / procedures.
  • Enroll beneficiaries in health plans such as United Healthcare, Horizon NJ Health, and AmeriGroup New Jersey and Wellcare.
  • Assess and address beneficiary's needs working as a liaison with state and government agencies / programs including the Board of Social Services, Medicare, and the Health Insurance Marketplace.
  • Provide successful case management by tracking/monitoring eligibility outcomes.
  • Research, verify, and update citizenship and immigration files.
  • Provide functional guidance, training, support and assistance to lower level staff.
  • Prepare standard reports to track workload, response time and quality of input.
  • Assist in planning and implementing department goals making recommendations to management to improve efficiency and effectiveness.
  • Schedule work to ensure accurate phone coverage, monitor priority of calls and shift escalated calls to assure resolution of problems with case management.
Franklin Resources - Business Development Manager
Fort Lauderdale, FL, 01/2011 - 01/2014
  • A home health care organization providing clinical care and support services Developed focused business plans and marketing strategies aimed at obtaining healthcare service accounts.
  • Successfully identified and nurtured new opportunities resulting in an active pipeline and a high rate of service agreements.
  • Conducted market research to determine requirements for existing and future clients while also analyzing customer needs, current market conditions and competitor's information.
  • Performed industry research and analysis in an effort to identify strategic target markets based on most prosperous service offerings.
  • Successfully created monthly newsletters, press releases, feature articles, email blasts, and promotional pieces using online marketing tools such as Constant Contact.
  • Facilitated concept development and routing process for promotion campaigns.
  • Managed online marketing and social media presence to ensure a consistent and high quality consumer experience.
  • Maintained communication to ensure sales and marketing efforts align with business goals.
  • Developed and implemented sales and employment contracts and agreements.
Seasons Hospice & Palliative Care - Business Development Manager
Madison Heights, MI, 02/2009 - 01/2014
  • A production company specializing in fashion, retail, and beauty related events & projects Supported the development of strategic marketing plans for operational activity designed to improve processes and policies, and support of organizational goals.
  • Formulated long-range forecasts and maintained long-range financial plans and budgets to improve profitability.
  • Oversaw and implemented benefits structure to insure that all corporate, government, foundation, individual and trade sponsors receive benefits as per agreements including corporate visibility, brand awareness and marketing tie-ins.
  • Identified, tracked, and secured prospective, financial and in-kind sponsors while maximizing on other funding sources through various business development techniques including cold-calling, following up on warm leads, attending networking events, and consistently researching ways to create partnerships with other businesses.
QTC Medical Services-A Lockheed Martin Company - Medical Reports Quality Assurance Specialist
City, STATE, 01/2008 - 01/2010
  • An organization that provides occupational and disability examination services for the Department of Veterans of Affairs Supervised clerical team.
  • Provided highly efficient quality assurance through careful medical report reviews according to the Department of Veteran's Affair standards.
  • Developed and provided ongoing training, technical support and education to team members.
  • Formulated management plans serving as point of contact to superiors, clients, veterans, and providers.
La Salle University Health Center University Student Health Center - Medical Administrative Assistant
City, STATE, 01/2007 - 01/2008
  • Prepared patients statistical monthly and quarterly reports.
  • Maintained ongoing communication and collaboration with health clinic staff.
  • Coordinated clinical schedules between technicians and physician.
Work History
Department of Veterans Affairs -
, -
Benefits, budgets, business development, Business Management, business plans, clerical, cold-calling, concept development, conferences, contracts, Customer Relationship Management, clients, databases, email, special events, fashion, feature articles, financial, functional, fundraising, government, Human Resources Management, industry research, Insurance, logistics, managing, marketing strategies, market research, marketing, market, meetings, Excel, Microsoft Office, Outlook, PowerPoint, Word, enterprise, networking, newsletters, online marketing, organizational, policies, press releases, processes, promotion, quality, quality assurance, QuickBooks, Real Estate, researching, Research, retail, routing, sales, seminars, scripts, strategic, strategic marketing, technical support, telephone, phone, workshops

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Resume Overview

School Attended

  • The State University of New Jersey
  • University of Maryland
  • Montgomery College

Job Titles Held:


  • Masters of Science
  • Bachelors of Science
  • General Business Management Certificate & Human Resources Management Certificate

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