Collections Division Leader with over 20 years' experience in people management with a proven ability to increase efficiency, customer satisfaction, and bottom line with a proven system and process improvement. Strong knowledge of Card Collections and Quality Processes. Proactive leader with strengths in communication and collaboration. Recognized as a positive and supportive leader with a strong focus on skill development, relationship building and leading by example. Proven ability to drive change and implement against a strategic vision to meet team, individual, and management objectives. Multilingual and fluent in English and Spanish, offering solid comprehension of cultural diversity.
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