Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Quality assurance and control
Unsurpassed work ethic
FedEx Bravo Zulu Award - ZBRY 778 FY15
FedEx Bravo Zulu Award - ZBRY 778 FY14
FedEx Ground Entrepreneur of the Year - Home Delivery Texas Region Q2FY10
Purple Promise Award - QWAC 3767 FY08
Contractor of the Month - QWAC 3767 FY08
Operations CoordinatorSep 2014 to Current FedEx Ground and Home Delivery - Bryan, TX
Translated business needs and priorities into actionable logistics strategies
Conducted evening and morning van service audits
Investigated missing packages, code 85s and inbound scan no other scan
Conducted business discussions with AOs and BCs due to service issues, failed pickups, complaints and accidents
Familiar with entering a number of P&D documents into database such as but not limited to: MMRs, HOS, OP104 road test, M-121 QVIs, SV085e, SIGs, OP103, and Medical cards
Established operational objectives and work plans and delegated assignments to subordinates.
Hosted regular voluntary safety and customer service meetings
Hosted safety events and rewarded entities for good service
Versatile in administrative processes outside of current position (QA processing address correction, inspecting damages, repacking, processing internationals, hazmats, intercepts, RTS and DPRs. Morning dispatch assigning pickups and dispatching routes on the van lines, evening check in arriving drivers closing out settlements in DALL & Ease).
Skilled in administrative functions such as processing kickouts, video coding, potential a/c, customer service mail, MRLs, delivery portal entries, etc.
Managed outbound sort and familiar with closing process?
Completed AWAD training and scheduled to attend VRP training course