Forthcoming Operations Coordinator systematic about enhancing project production and saving costs. Strong networking and computational skills with expertise in Latitude and Great Plains. Excellent written and verbal communication abilities focused on building consensus and achieving common goals. Talented at improving operational efficiency through researched strategies and processes. Motivated Patient Care Coordinator knowledgeable in healthcare management, hospital operations and regulatory compliance. Talent for overseeing multiple tasks while maintaining quality care. Hardworking and diligent with passion for patient advocacy.
Skills
Project lifecycles
Logistics expertise
Scheduling
Patient Care
Patient Assessments
Outpatient care
Conducting intakes
EMR / EHR
Inpatient care
Medical Records Management
Direct Patient Care
Team Leadership
Conflict Resolution
HIPAA Compliance
CPT Coding
Teamwork
Budgeting
Appointment Setting
Medical Coding
Medical Records Review
Medical Records Maintenance
Labeling and boxing
Assembly and production
Environmentally Controlled Storage
Quantity Calculations
Warehouse Logistics
Purchase Order Verification
Wrapping and Boxing
Shipping and Receiving
Inventory Control
Warehouse Environment Safety
Sorting
Safety and compliance
Leadership and team building
Warehouse operations
Patient data confidentiality
Medical office administration
Medical Billing Knowledge
Lab Test Documentation
Incoming Call Reception
Filing
Unit Secretary Training
Appointment Scheduling
Patient Scheduling
Payment collection
Patient records maintenance
Education
Milan InstituteClovis, CA, Expected in 11/2006 – –Associate of Science:Medical Assistant - GPA:
Northwest Career CollegeLas Vegas, NVExpected in 04/2017 – –Associate of Science:Pharmacy Technician - GPA:
UEI College - FresnoFresno, CAExpected in 11/2011 – –Associate of Science:EKG Techinican - GPA:
DeVry UniversityDowners Grove, ILExpected in – –Bachelor of Science:Healthcare Administration - GPA:
Work History
Fooda - Operations Coordinator Denver, CO, 2017 - Current
Evaluated upcoming program plans to forecast expected resource needs.
Investigated and resolved strategic issues affecting promotions and everyday operations.
Worked with vendors to make purchases and reconcile invoices.
Collaborated with area managers to evaluate needs and optimize operational plans.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Pro Sports Club - Patient Care Coordinator Seattle, WA, 2015 - 2017
Established rapport and relationships with patients and external partners to cross-train and support medical staff.
Reviewed each step of patient care and made proactive adjustments to avert issues.
Performed as subject matter expert for case management processes.
Coordinated charitable, government and community resources for patients.
Delivered excellent patient experiences and direct care.
Updated policies and procedures, leading continuous improvement of resident assessments and care.
Monitored ongoing care and proactively corrected problems.
Connected patients with available community and charitable resources.
Increased utilization of preventative care to reduce readmissions.
Mainegeneral Health - Healthcare Assistant Sidney, ME, 2013 - 2015
Supported nursing staff with care of incontinent patients and promotion of continence care.
Organized and maintained medication closets and first aid supplies.
Observed patient skin conditions and reported findings to registered nurse.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Wrote and proofread error-free letters, memoranda and other business correspondence.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
University Of Utah Medical Group - Optician Centerville, UT, 2012 - 2013
Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
Completed facial measurements such as temple length, bridge size and vertex distance.
Educated clients about how to adapt to, wear and care for eyeglasses.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
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