High profile, executive level administrative position supporting Office of Research Services (ORS) Director and ORS immediate staff. Provide direct administrative, procedural, and informational resource assistance and support; and, analysis and advise on complex and sensitive programmatic and administrative issues that include:
Accountable for daily analysis, research, client contact, processing, and transaction review related to Section 457, 401(a), and 401K plan disbursement. Processed basic and intermediate withdrawal requests and contacted participants, employers, and other financial institutions to clarify issues.
Was a member of a specialized team dedicated to processing the death benefits for deceased, active, retired, and terminated vested employees. Engaged in research to identify beneficiaries, life insurance, and pension information. Prepared death packages for beneficiaries of deceased participants and summary Death Benefits Letters for retired and terminated vested participants. Acting as a Benefits Administrator Associate, managed medical, dental, and life insurance for over 65,000 active, retired, and disabled employees. Collaborated closely with third party administrators to ensure plan compliance and resolution of participant issues (e.g. eligibility, stop payment/reissue).
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