Retired 20-year Navy Veteran with strong contributions in
managing a full scope of support operations in high-profile settings, who has demonstrated
continuous growth, achievements, and impressive organizational management
ability coupled with a complete understanding of the healthcare system. Consistent
high performer and positive team builder.
Project management authority
Effective staff coach
Strategic planning capability
Quality improvement competency
Promotes positive behavior
Strong presentation skills
Planning and development
Resource management expertise
Independent judgment and decision making
Operations Chief, Branch Health Clinic 237 , 10/2012 to Current Captain James A. Lovell Federal Health Care Center (FHCC) – North Chicago, Illinois
Managed 130 employees (Military and Civilian) in two high-performance multi-Division Departments in the daily operations for a clinic that delivered medical services to 26,000 patients yearly. Provided analysis and resolution to a wide variety of complex staffing and management issues.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
Interpreted and communicated new or revised policies to staff.
Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Lead Career Development Manager/Assistant Equal Opportunity Officer , 01/2012 to 10/2012 Captain James A. Lovell Federal Health Care Center (FHCC – North Chicago, IL
mentored two highly trained Career planners and 42 Career Development Team
members in the career management of 650 employees.
Conducted career counseling
and staff development which led to an unprecedented 95% staff retention rate.
Utilized highly effective
communication skills to coalesce and lead a team of 15 employees in the
assessment and dissemination of 2,863 organizational climate surveys.
Managed 15 equal opportunity complaints
utilizing the informal resolution process and preventing escalation to formal
investigation. Conducted equal opportunity training during new employee orientation.
Directorate Operations Chief/Department Manager/Personal Financial Specialist, 09/2008 to 01/2012 Captain James A. Lovell Federal Health Care Center (FHCC) – North Chicago, IL
Managed and led 170 personnel in five departments supporting
medical operations for 67,000 beneficiaries.
Demonstrated a mastery of health
care principles and theories in the development of plans, actions and
milestones in the implementation of procedures
to improve productivity and customer service.
sound guidance to senior executives during the high level planning, paving the way for a seamless integration of 100 personnel and numerous equipment
valued at $6.8m into the Federal Health Care Center.
Led 10 personal
financial counselors in providing financial education and guidance to
with staff radiologists to leverage and
coordinated work sharing with interstate Naval Hospitals.
Managed to systemically reduce radiology budget from $2.2M to 1.5M
without reducing services rendered.
Medical Plans and Operations Chief, 10/2005 to 09/2008 Combat Logistics Battalion-4, Combat Logistics Regiment-35 – Okinawa, Japan/Al Asad, Iraq
Hand-selected among 25 highly qualified senior leaders to lead 55 Sailors in preparation,
training and deployment to Operation Iraqi Freedom.
Led 55 Sailors and provided
medical guidance to senior combat officers in the coordination of medical
support to 900 Marines during Combat Operations.
Worked independently to in the planning and executing
of the medical strategy to increase Combat Logistics Battalion-4's (CLB-4)
medical and dental readiness for 900 Marines from 37% to 98.5% and 35% to 97.6%
Coordinated with the local
hospital to train and supervise 20 personnel in conducting Post Deployment
Health Reassessments (PDHRA) on 1000 personnel returning from Iraq ensuring 95%
Navy and local policy and authored the Battalion's mentoring policy and
established a Mentoring Program for 317 personnel.
Coordinated six training exercises for 320 personnel on the treatment and
tracking of 86 simulated casualties through varying levels of care, which
enhanced the battalion's ability to provide medical support in support of
Thailand and Korea Humanitarian and training deployments.
Administrative Chief, 08/2002 to 10/2005 Naval Hospital Bremerton – Bremerton, WA
Supervised 20 personnel in all
required administrative matters, including pay, leave, awards, evaluations for
community outreach programs amassing 240 volunteers among 25 volunteers.
Devoted 150 hours of personal time in facilitating exercise sessions motivating
and inspiring a healthy lifestyle for staff.
expert on performance evaluation issues; planned and organized four senior evaluation-ranking
boards. Expertly processed 500 command awards and reviewed and edited 400
Healthcare Management , Current Southern Illinois University - Carbondale, IL Completed all core courses towards BS in Healthcare Management 4.0 GPA