operations chief branch health clinic 237 resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Retired 20-year Navy Veteran with strong contributions in managing a full scope of support operations in high-profile settings, who has demonstrated continuous growth, achievements, and impressive organizational management ability coupled with a complete understanding of the healthcare system.  Consistent high performer and positive team builder.  
  • Project management authority
  • Effective staff coach
  • Strategic planning capability
  • Analytical thinker
  • Savvy negotiator
  • Quality improvement competency
  • Promotes positive behavior
  • Strong presentation skills
  • Talented interviewer
  • Planning and development
  • Accomplished leader
  • Resource management expertise
  • Supervisory training
  • Independent judgment and decision making
  • Staff development
Work History
09/2012 to Current Operations Chief, Branch Health Clinic 237 Captain James A. Lovell Federal Health Care Center (FHCC) | City, STATE,
  • Managed 130 employees (Military and Civilian) in two high-performance multi-Division Departments in the daily operations for a clinic that delivered medical services to 26,000 patients yearly.  Provided analysis and resolution to a wide variety of complex staffing and management issues.  
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
  • Interpreted and communicated new or revised policies to staff.
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
2012 to 09/2012 Lead Career Development Manager/Assistant Equal Opportunity Officer Captain James A. Lovell Federal Health Care Center (FHCC | City, STATE,
  • Led and mentored two highly trained Career planners and 42 Career Development Team members in the career management of 650 employees.
  • Conducted career counseling and staff development which led to an unprecedented 95% staff  retention rate.
  • Utilized highly effective communication skills to coalesce and lead a team of 15 employees in the assessment and dissemination of 2,863 organizational climate surveys.
  • Managed 15 equal opportunity complaints utilizing the informal resolution process and preventing escalation to formal investigation. Conducted equal opportunity  training during new employee orientation. 
08/2008 to 2012 Directorate Operations Chief/Department Manager/Personal Financial Specialist Captain James A. Lovell Federal Health Care Center (FHCC) | City, STATE,
  • Managed and led  170 personnel in five departments supporting medical operations for 67,000 beneficiaries. 
  • Demonstrated a mastery of health care principles and theories in the development of plans, actions and milestones in the implementation of procedures to improve productivity and customer service.  
  • Provided sound guidance to senior executives during the high level planning, paving the way for a seamless integration of 100 personnel and numerous equipment valued at $6.8m into the Federal Health Care Center.    
  • Led 10 personal financial counselors in providing financial education and guidance to 200 employees.  
  • Worked with staff radiologists to leverage and coordinated work sharing with interstate Naval Hospitals. 
  • Managed to systemically reduce radiology budget from $2.2M to 1.5M without reducing services rendered.
09/2005 to 08/2008 Medical Plans and Operations Chief Combat Logistics Battalion-4, Combat Logistics Regiment-35 | City, STATE,
  • Hand-selected among 25 highly qualified senior leaders to lead 55 Sailors in preparation, training and deployment to Operation Iraqi Freedom. 
  • Led 55 Sailors and provided medical guidance to senior combat officers in the coordination of medical support to 900 Marines during Combat Operations. 
  • Worked independently to in the planning and executing of the medical strategy to increase Combat Logistics Battalion-4’s (CLB-4) medical and dental readiness for 900 Marines from 37% to 98.5% and 35% to 97.6% respectively.
  • Coordinated with the local hospital to train and supervise 20 personnel in conducting Post Deployment Health Reassessments (PDHRA) on 1000 personnel returning from Iraq ensuring 95% compliance.
  •  Researched Navy and local policy and authored the Battalion’s mentoring policy and established a Mentoring Program for 317 personnel. 
  • Coordinated six training exercises for 320 personnel on the treatment and tracking of 86 simulated casualties through varying levels of care, which enhanced the battalion’s ability to provide medical support in support of Thailand and Korea Humanitarian and training deployments.
07/2002 to 09/2005 Administrative Chief Naval Hospital Bremerton | City, STATE,
  • Supervised 20 personnel in all required administrative matters, including pay, leave, awards, evaluations for 700 personnel.
  • Organized community outreach programs amassing 240 volunteers among 25 volunteers. Devoted 150 hours of personal time in facilitating exercise sessions motivating and inspiring a healthy lifestyle for staff. 
  • Recognized expert on performance evaluation issues; planned and organized four senior evaluation-ranking boards. Expertly processed 500 command awards and reviewed and edited 400 evaluations.  
Expected in Current | Healthcare Management Southern Illinois University , Carbondale, IL GPA:
Completed all core courses towards BS in Healthcare Management  
4.0 GPA
  • Navy Training Navy Instructor Certification     
  • Command Management Equal Opportunity Manager Course
  • Command Training Team Manager Course    
  • Executive Medical Department Course
  • Personal Financial Management Certification      
  • Primary Leader Development Program
  • Alcohol and Drug Facilitator for Supervisors Course

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Resume Overview

School Attended

  • Southern Illinois University

Job Titles Held:

  • Operations Chief, Branch Health Clinic 237
  • Lead Career Development Manager/Assistant Equal Opportunity Officer
  • Directorate Operations Chief/Department Manager/Personal Financial Specialist
  • Medical Plans and Operations Chief
  • Administrative Chief


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