operations associate resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Goal-oriented Healthcare Performance Improvement Specialist successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.

  • MS Office (Excel, Word, PowerPoint),
  • Customer Service, Office equipment
  • Life cycle project management & methodologies
  • Revenue development
  • SQL
  • Tableau
  • Performance management
  • Project Management
  • IHI Certified Professional Healthcare Quality
  • Certificate Recruiting, Hiring, and Onboarding Employees
  • Certificate Foundations of Project Management
  • Project documentation
05/2014 to Current
Operations Associate Motivate New York, NY,
  • Directed patient scheduling for over 40 patients per week for a team of 10 multiple physician specialists by communicating between care providers, patients, insurance, and facility managers, including surgical verification, pre-surgery testing and post-surgery office visit
  • Facilitated meetings among cross-functional teams with all levels of leadership to ensure project scope, proposal and project execution
  • Lead the improvement team which collaborated with customers, vendors and staff in driving positive outcomes oriented to improving patient care, in-office efficiencies, and regulatory outcomes
  • Increased clerical and surgical orders turnover by 50% through internal tracking procedures and conducting regular reviews for each surgeon’s list of notes to ensure compliance, wording, and requirements were being met
  • Built and ran multiple teams with other associates to successfully complete deliverables with high standards of quality, timeliness, and rigor to build and maintain the trust of our internal stakeholders
  • Analyzed and reported functional area data points and benchmarks.
  • Provided administrative support to executives by scheduling meetings, coordinating travel, tracking expenses and generating reports.
  • Developed and suggested new strategies and tactics for improvements.
  • Collaborated with internal departments to enhance operations by supporting and improving daily business activities and processes.
09/2010 to 04/2014
Director of Operations Onsight Healthcare Des Moines, IA,
  • Prepared reports for projects to inform clients about job details, such as quality, budget, supply cost, maintained calendars, and projected timelines and scheduled laborers to perform labor on winning bids
  • Sourced talent for winning bids and established networks of communications between all parties to expedite workflow which create a positive staffing experience.
  • Provided project coordination support to cross functional teams, ensuring clear expectations, identifying progress and any potential issues. Updating leadership on all areas of progress and ensured all projects are completed on time
  • Obtained, maintained, and managed data, information, communications, and approvals required by project and company requirements between owners and clients with other project-related entities
  • Achieved a 90% satisfaction rate by ensuring customer safety regulations and compliance measures through the development evaluation structures, including a post completion survey sent to attract repeat customers
  • Enhanced OSHA safety protocols and prevent hundreds of potential accidents yearly by presenting a PowerPoint deck every six months on the proper tie-down methods and distributing safety brochures
  • Improved customer service response time by 20% in 2012 Q1 through leading the digitization process of the company, including integrating the computer logistic system to scan hard copy materials for easy retrieval
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Improved training to reduce knowledge gaps and enhance performance.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Assessed reports and adjusted workflows to realign with targets.
02/2009 to 08/2010
Owner/ Office Director Managed Healthcare Solutions City, STATE,
  • Head of talent management employing healthcare professionals while ensuring to their licenses and certifications were up to date for base care, medication, 24/7 supervision for up to 12 patients concurrently
  • Created the company’s financial forecast on a weekly and quarterly basis, analyzing results and reporting trends and findings to senior management
  • Created and lead weekly and monthly meetings, tracked meeting minutes, and noted meeting depositions
  • Achieve a 100% pass rate for annual health policy and safety inspection checks by coordinating employee accountability to ensure health procedures and methods were in accordance with CMS and ACHA guidelines
  • Collaborated with up to 12 patients and their caregivers by conducting patient-specific surveys through phone and email communications which measured and ensured that quality and proper care was being serviced
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Keyed in customer contacts and delivery dates to update details in company databases.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Education and Training
Expected in 12/2020
Master of Arts: Executive Healthcare Administration
University of Central Florida - Orlando, FL
Expected in 05/2018
Bachelor of Arts: Supervision And Management
Miami Dade College - Miami, FL

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Resume Overview

School Attended

  • University of Central Florida
  • Miami Dade College

Job Titles Held:

  • Operations Associate
  • Director of Operations
  • Owner/ Office Director


  • Master of Arts
  • Bachelor of Arts

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