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Operations Associate, Data Entry Trainer Resume Example

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OPERATIONS ASSOCIATE, DATA ENTRY TRAINER
Summary
Skills
  • Project management & event planning
  • Management & team leadership
  • Customer service background
  • Communication skillset
  • Coaching and Training
  • Conflict management & resolution
  • Collaborative &creative problem solving
  • Technical support liason for customers
  • Employee relations & engagement
  • Visual merchandising
  • Retail sales
  • Inventory
  • Process efficiency
  • Data analysis
  • Social media platforms and audience research
  • General office skills (Microsoft Suite, iOS, Google)
  • Critical thinking
  • Academic writing & research
  • Public speaking
  • Time management
  • Organization skills
  • Multitasking
  • Self-starter
  • Academic, General office, Public speaking
  • Coaching, Hiring, Research
  • Interpersonal, Inventory management, Retail sales
  • Conferences, Inventory, Self-starter
  • Conflict management, Leadership skills, Silk
  • Creative problem solving, Team leadership, Conversational Spanish
  • Critical thinking, Meetings, Sun
  • Customer relations, Merchandising, Technical support
  • Customer service, Microsoft Suite, Phone
  • Data analysis, Works, Time management
  • Documentation, Multitasking
  • Edit, Networks
  • Email, Organization skills
  • Employee relations, Performance management
  • Event planning, Personnel
  • Filing, Processes
  • Functional, Project management
  • Scheduling and calendar management
  • School records organization
  • Process enhancements and revisions
  • Data entry
  • Meticulous attention to detail
  • Damaged goods returns
  • Organization and efficiency
  • Training and Development
  • Multitasking and prioritization
  • Strong problem solver
  • Project management
  • Spanish skills
  • Time and labor control
  • Operational processes
  • Proficient in Microsoft Suite
  • Microsoft Office
  • Appointment scheduling
  • Phone call answering
  • Professional and polished presentation
  • Staff motivation
  • Database organization
  • Deadline-oriented
  • Problem resolution
  • Resourceful
  • Event coordination
  • Schedule management
  • Report analysis
  • Timeline Planning and Management
  • Receiving policies and procedures
  • Labor relations
  • Sensitive material handling
  • Data entry documentation
  • Advanced MS Office Suite knowledge
  • Meeting planning
  • Issue researching and resolution
  • Employee training and development
  • Inventory systems
  • Back office operations
  • Safety procedures
  • Sales plan implementation
  • PC proficient
Experience
Operations Associate, Data Entry Trainer
Los Angeles , CAAscensus/Oct 2019
  • Assist in providing answers to contract employees regarding process and operational needs.
  • Provide additional insight to Operations Manager regarding system updates/changes, operations, and organization.
  • Review and edit documentation processed by the company's algorithm through internally engineered tools.
  • Provide insight to commonly seen documentation classifications and extractions or possible system improvements.
  • Collaborate with cross-functional teams about system errors arising from the internal tool.
  • Experience of a “start-up mentality” with shifting priorities and rapidly changing needs within the company.
Lead Retail Associate, Inventory Management Lead
Gratis , OHInterim Home Healthcare Company/Sep 2017 to Sep 2019
  • Structuring action plans to address store and regional goals.
  • Data tracking and metric application to review team/store performance.
  • Create and write a standardization project for associate work.
  • Create and post metrics and action plans each day for the store and leaders.
  • Trained on behavior based hiring; Hire and Develop the Best.
  • One-on-one coaching and feedback.
  • Interpersonal development, training; closely collaborate with other leaders to disseminate knowledge to the whole team.
  • Performance management and review of store keyholders; provide inside on how to develop their leadership skills.
  • Labor planning and management.
  • Merchandising for paid product placement in close collaboration with vendors.
  • Deep dive into process/operational concerns, especially during high-traffic seasons.
  • Cooperation across different teams and networks to resolve issues in technology, personnel, and operations.
  • Escalation of concerns amongst internal/external matters that impacted customer experience and business metrics.
  • Contribute to solves for large scale issues within a global company.
  • Served as a subject matter expert (SME) regarding process/operations and inventory management.
  • Worked directly with customers by assisting with technical support or answering device-related questions, as well as recommending products based on their specific interests.
Lead, Associate
City , STATEAmazon Campus Pickup Points/Aug 2016 to Sep 2017
  • Experience working in a corporate Kaizen, providing feedback on processes and operations to a corporate development team.
  • Escalation of concerns amongst internal/external matters that impacted customer experience and business metrics.
  • Launch a new instant fulfillment program on site and work with the development teams to track success and areas of opportunities.
  • Establish and refine a large-scale project twice an academic year.
  • Cooperation across different teams and networks in technology, personnel, operations, and customer relations.
  • Deep dive into process/operational concerns, especially during high-traffic seasons.
  • Seek to eliminate pain points within the site regarding customer experience and operation efficiency.
  • Interpersonal development, training.
  • Contribute to solves for large scale issues within a global company.
Administrative Assistant
City , STATEUC Berkeley/Feb 2016 to Dec 2016
  • Manage and organize large scale events and projects (graduation ceremonies, course evaluations, professor evaluations).
  • Organize, update, and maintain a filing system for students interested and enrolled in the seven majors within the department.
  • Organize and maintain a functional calendar of meetings, appointments, conferences for the five advisors in the department.
  • Update and maintain email listserves for current students and alumni.
  • Answer phone calls and redirect to the appropriate authority if questions could not be answered immediately.
Education and Training
Bachelor of Arts: Media StudiesUniversity of California, BerkeleyMay 2017City
  • [Number] GPA
  • Minor in Human Rights
  • Thesis: Media's Manipulation of the Refugee Crisis
  • Completed coursework in Sociology, Ethnic Studies and Legal Studies
  • Cal Women's Rugby Club Sport Member
  • Cal Habitat for Humanity Member
  • Red Cross at Cal Member
  • Muslim Student Association Member (Community Outreach Committee)
  • Students Organizing for Syria Member
  • Bears for Palestine Member
  • Students for Justice in Palestine Member
Associate of Arts: Arts, Humanities, And CommunicationSantiago Canyon CollegeMay 2015City, State
  • 3.77 GPA
  • Major in Communications
  • Major in Social and Behavioral Sciences
  • Honors Program Completion
  • Phi Theta Kappa Member
  • Lara Lee Bevington Memorial Scholarship Recipient
  • Model United Nations (MUN) Member
  • Outstanding Position Paper Recipient at National Model UN Conference in Washington, DC
  • Top Delegate Recipient at University of La Verne Model UN Conference
  • Outstanding Delegate Recipient at University of California, Los Angeles Model UN Conference
  • Outstanding Delegate Recipient at University of California, Riverside Model UN Conference
  • Commendation Recipient at University of California, Irvine Model UN Conference
  • Associated Student Government (ASG) Member
Languages
Fluent in conversational Spanish
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Resume Overview

School Attended

  • University of California, Berkeley
  • Santiago Canyon College

Job Titles Held:

  • Operations Associate, Data Entry Trainer
  • Lead Retail Associate, Inventory Management Lead
  • Lead, Associate
  • Administrative Assistant

Degrees

  • Bachelor of Arts : Media Studies
    Associate of Arts : Arts, Humanities, And Communication

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