operations associate resume example with 3+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Reliable Stocker skilled in carrying over 25 pounds worth of store products. Proficient in interpreting stocking instructions and shelving products accurately. Dedicated worker consistently arrives at work on time with friendly attitude. Brings 20 years of retail experience. Highly talented individual boasting a background in decision making, issue resolution and customer assistance. A motivated Operations Associate known for obeying all safety procedures and well-trained in shipping and receiving procedures. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
- Interpersonal and Written Communication
- Equipment Operation
- Damaged Goods Returns
- Process Enhancements and Revisions
- Customer Service
- Team Management
Education and Training
Santa Fe College Gainesville, FL Expected in ā ā : Prenursing Studies - :
Experience
Dick's Sporting Goods Inc - Operations Associate
Seekonk, MA, 07/2021 - Current
Seekonk, MA, 07/2021 - Current
- Identified shipping and receiving dates and contacted internal personnel with status updates.
- Handled returns of damaged products to respective suppliers, following corporate return policies.
- Moved freight within warehouse environment using pallet jacks and other equipment.
- Shipped packages and received goods and materials under guidance of company's procedures.
- Maintained positive working relationship with fellow staff and management.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Under Armour - Assistant Store Manager
Monroe, OH, 01/2021 - 07/2021
Monroe, OH, 01/2021 - 07/2021
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Coached and developed store associates through formal and informal interactions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Examined merchandise to correctly price and display products.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Generated reports detailing project information and predictions.
- Monitored progress by establishing plans, budgets and measuring results.
- Formed and sustained strategic relationships with clients.
- Represented integrity and professionalism in business, serving as mentor and role model to staff.
- Motivated employees to share ideas and feedback.
- Identified and solved complex strategy problems to drive organizational goals.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Trained, managed and motivated employees to promote professional skill development.
Fedex Cross Border - Store Manager
Buffalo, NY, 01/2019 - 03/2021
Buffalo, NY, 01/2019 - 03/2021
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Developed and enforced operational improvements to reduce total losses.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Trained and mentored associates to teach daily tasks and procedures.
- Built customer relationships and provided superior customer service to boost sales.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Maintained stockroom condition to preserve product quality.
- Corrected operational issues with process improvements.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
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Resume Overview
School Attended
- Santa Fe College
Job Titles Held:
- Operations Associate
- Assistant Store Manager
- Store Manager
Degrees
- Some College (No Degree)
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