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Operations Associate Resume Example

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OPERATIONS ASSOCIATE
Professional Summary

Patient-oriented Pharmacy Technician bringing 3+ years of experience and strong background in Retail pharmacy. Knowledgable in operational procedures as a Medical Warehouse Operations Associate. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement. Capable team member proficient in assisting team members with checking in and preparing surgery equipment to improve patient and hospital needs and technologies. Safety-oriented and well-organized with solid medical background.

Skills
  • Warehouse equipment operation
  • Receiving incoming supplies
  • Shipping procedures
  • Inventory maintenance and oversight
  • Safety policies
  • Well-trained in WebOps, NextGen, and Intercom+
  • Pharmacy and customer records management
  • FDA Drug Safety Guidelines
  • Updating medication histories
  • Confidentiality and HIPAA
  • Assisting pharmacists
  • Drug storage procedures
  • Manual and automated medication dispensing
  • Processing payments
  • Drug inventory management
  • Team collaboration
Work History
Stryker OrthopaedicsOperations Associate | Hanover, MD | January 2020 - Current
  • Monitored inventory levels of implants and instruments and placed orders to replenish stock.
  • Tracked and managed inventory being shipped to hospitals and surgery centers.
  • Communicated with sales representatives to provide information regarding past and upcoming surgeries.
  • Entered data accurately on computer, including surgery information, surgery dates, and shipping times.
  • Identified operational improvements to drive efficiency and quality of care.
  • Followed appropriate disinfecting procedures to sterilize medical equipment.
  • Prepared trays, implants, and instruments in accordance with standards.
  • Partnered with healthcare and administrative staff to inviting and supportive technologies for patients.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Operated WebOps and RFID systems to perform daily inventory check-ins.
Rite Aid/Walgreens PharmacyPharmacy Technician | Arnold/Odenton, MD | December 2017 - January 2020
  • Set up and modified patient profiles in NextGen, and eventually Intercom+ to include current information such as medications and insurance details.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications or by using store-provided discout programs.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Walmart PharmacyPharmacy Support Staff | Pasadena, MD | November 2015 - August 2017
  • Received incoming supplies and stocked in correct locations.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Provided administrative support including, filing, copying and faxing.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Assisted pharmacy staff in preparing medications and filling orders.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Completed and filed documentation for insurance, store and liability purposes.
  • Updated computer system with current customer, payment and inventory information.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Merchandised over-the-counter goods and rotated stock.
Education
High School DiplomaLecanto High SchoolLecanto, Florida, May 2015
  • Participated in Varsity Track and Cross Country
  • Coursework in AP and Honors classes
Affiliations
  • Central Ridge Insurers LLC | Denise Denick | Business Owner | 352-527-0110
  • Walmart | Lee Easter | Toys Department Manager | 410-689-1509
  • Walmart Pharmacy | Phuong Ha | Head Pharmacist | 410-689-1508
  • Rite Aid Pharmacy | Johnetta Curtis | Head Pharmacist | 410-757-0027
  • Walgreens Pharmacy | Caleb Owusu | Head Pharmacist | 410-874-1460
  • Stryker Orthopedics | Jason Willis | Warehouse Lead | 410-553-6600
Certifications
  • Certified Pharmacy Technician (CPhT)
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Resume Overview

Companies Worked For:

  • Stryker Orthopaedics
  • Rite Aid/Walgreens Pharmacy
  • Walmart Pharmacy

School Attended

  • Lecanto High School

Job Titles Held:

  • Operations Associate
  • Pharmacy Technician
  • Pharmacy Support Staff

Degrees

  • High School Diploma

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