Self driven individual seeking to elevate their skills and further their career with Charles Schwab & Co. Achieved top efficiency results and already proven to be detail orientated within current role. Articulate, energetic and disciplined with exemplary commitment to meeting and exceeding goals.
Skills
Efficient and Detail-Oriented
Creative Problem Solving
Data Entry and Maintenance
De-escalation Techniques
Upbeat and Positive Personality
Verbal and Written Communication
Understanding Client's Needs
Multitasking and Prioritization
Time Management
Proactive Self-Starter
Inbound and Outbound Calling
Call Volume and Quality Metrics
Work History
11/2020 to Current
Operations Associate Success Academy Charter Schools – Manhattan, NY,
Achieved a 51.73% efficiency vs. team average of 37.18% with an error rate of 0.04 for the year
Proved to be adaptable by volunteering for whichever queues required the most attention to meet service needs
Put the needs of my team first by being readily available to answers questions when colleagues had questions regarding their cases
Developed skillets such as DE, IS, AS, FX, and incoming through the year
Aided in the training of fellow colleagues being trained in the skillets mentioned above
Provided presentations to various members of the Schwab team such as directors and interns to showcase my team's day to day procedures and workflow
Problem solved and conducted research/special requests through the use of internal processing systems, phone and emails
Performed work that is detailed and communicated in a clear, effective manner.
Work collaboratively and effectively with others in a fast-paced environment.
Consistently make myself available when a teammate was needing help to finish their FX lists whether on our team or on our general wires department
Stepped into new roles such as reverse ghosting with new reps to building a training technique and develop my own social skills
06/2020 to 11/2020
Operations Associate, ContractorBlueground – Los Angeles, CA,
Proved to be adaptable by volunteering for whichever queues required the most attention to meet service needs
Put the needs of my team first by being readily available to answers questions when colleagues had questions regarding their cases
Developed skillets such as DE, IS, AS throughout the year
Problem solved and conducted research/special requests through the use of internal processing systems, phone and emails
Performed work that is detailed and communicated in a clear, effective manner.
Work collaboratively and effectively with others in a fast-paced environment.
11/2014 to 03/2020
Sales Lead, Merchandise Lead, RFID Lead Macy’s – City, STATE,
Worked multiple roles while being a part of Macy's such sales lead, merchandise lead, RFID lead, merchandise associate, signing associate, support associate, fitting room associate, and seasonal associate.
Provided Active Supervision by continually circulating the selling floor, directing associates and supporting daily priorities to optimize the customer experience and increase sales.
Provided associates with fast-feedback and redirection to foster the same behaviors, and recognize associates for practicing them.
Performed interviews and recognize friendly, customer-focused individuals to be hired into Selling and Support Associate roles.
Handled various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions.
Served as a scan leader for both the prep and cycle count process and consistently showed excellent cycle count results of 96% and up.
Assisted in reconciliation following submission of cycle count, if necessary and monitored RFID audit process.
Exclusively trained support members and partnered with Jewelry Business Manager and Women's Shoes support department to aid in training sales associates on tagging up RFID function.
Oversaw all fulfillment and in store pickup functions to ensure tasks are expedited and completed.
Participated in Omni Checkpoints to discuss & resolve the status of open aged orders and daily processes.
Completed fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers.
Provided single voice to Ops/AP Manager, Receiving Team Manager, Merchandise Team Manager and My Shop Managers regarding daily activity.
Ensured adequate fulfillment selling/Omni coverage and assisted in training of new colleagues as needed.
Monitored alerts to ensure Ready On Time completion of Buy Online Pickup In-Store (BOPS) orders.
Accountable for ensuring proper flow of second level new receipts and merchandise placement; Including but not limited to Mens and Childrens, Home Store, Intimate Apparel, and Women's World departments.
Directed, educated, motivated, developed team of 10+ to ensure effective performance through consistent on-the-job training.
Worked closely with second level Merchandise Team Manager (MTM) in seasonal quarterly floor moves, departmental and out-of-department setups, and merchandise placement.
Assumed second level MTM responsibilities in their absence.
Actively provided supervision by continually circulating selling floor and communicated daily priorities and expectations of associates to optimize customer experience.
Provided associates with fast effective feedback and redirection to foster "MAGIC" behaviors; recognized associates for practicing them through "Magic" cards, "MagicMaker" stories, etc.
Served as a primary role model for "MAGIC" behaviors that are meant to build lasting customer relationships.
Responsible for daily and weekly execution of timely sign setup and removal.
Proficient in entire store signing departments including Mens & Kids, IA, Homestore, Handbags, and RTW.
Responsible for clean up of fitting rooms.
Responsible for proper placement of go backs and floor recovery in specific departments, including RTW and Mens.
Education
Expected in to to
Employee and Labor Relations, Intro to Human Resource Management: - , GPA:
Expected in to to
Bachelor of Business Administration (B.B.A): Management UNIVERSITY oF TEXAS - EL PASO, TX GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
UNIVERSITY oF TEXAS
Job Titles Held:
Operations Associate
Operations Associate, Contractor
Sales Lead, Merchandise Lead, RFID Lead
Degrees
Employee and Labor Relations, Intro to Human Resource Management