Operations Associate Resume Example
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OPERATIONS ASSOCIATE
Professional Summary
Experienced Coordinator with over 3 years of experience . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
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Work History
Operations Associate03/2019 to 08/2020
Success Academy Charter Schools – New York , NY
Success Academy Charter Schools – New York , NY
- Submitted quote requests to suppliers to determine best rates for organization.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Followed all shipping and receiving procedures for goods and materials as directed by VP of Sales.
- Developed and updated tracking spreadsheets using CAP in business system.
- Collected, arranged and input information into database system.
- Generated reports of findings to help management with making key decisions.
- Tracked and analyzed reports to determine needed improvements.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Educated operations team on best practices, company policies and service excellence standards.
- Used CAP and MIcrosoft to analyze production data, guaranteeing efficient production of defect-free products.
- Developed and maintain operational guidelines for staff.
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
Project Coordinator 03/2019 to 07/2020
Saic – Valley Cottage , NY
Saic – Valley Cottage , NY
- Kept projects on schedule by managing deadlines and adjusting workflows as needed.
- Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
- Formulated complete project plans and coordinated engineering, design and shop drawing efforts.
- Liaised between facility planners and dealers , facilitating communications and keeping appropriate parties updated on project developments.
- Tracked all hours and expenses to keep project on task and within budgetary parameters.
- Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
- Communicated with team members to keep project on schedule.
- Gathered requirements for ongoing projects and organized details for management use.
- Oversaw productivity streams for ongoing and special projects.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives, and events promoting products and services.
- Collaborated with project owners and team members to set ambitious but achievable goals.
Warehouse Operations Manager09/2017 to 03/2019
Rooms To Go – Mesquite , TX
Rooms To Go – Mesquite , TX
- Met environmentally controlled warehouse operational needs through efficient staffing and resourcing of materials and equipment.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Managed over 1-7 employees in warehouse for production of company.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
- Handled day-to-day shipping and receiving overseeing more than 10 trucks and 40 warranty packages per day.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Built motivated warehouse team of 10 well-trained staff.
- Created and enforced detailed organization processes to increase quality service standards.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Onboarded, trained and supervised 7-person warehouse staff with strong record of meeting schedule and performance goals.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Enhanced slot control of freight in warehouse by optimizing organization efforts.
- Directed system updates to boost productivity and control recordkeeping errors.
- Provided updates on critical shipments to corporate departments and customers.
Credit Analyst 10/2017 to 10/2018
Ibc – Weslaco , TX
Ibc – Weslaco , TX
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Assessed credit risk and analyzed financial statements.
- Minimized accounts receivable collections and reconciled customer billings and statements.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
- Contacted customers and requested financial documentation.
- Placed customer accounts on hold due to past due payments.
- Complied with internal controls and government regulations.
- Handled 20 calls per hour to address customer inquiries and concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
Associate of Science: Business Administration And Management06/2011Rockland Community College-
City,
State
Certification : Business And FinanceDelaware Valley Job Corps.-
City
Certifications
- First Aid/CPR Certified
- Microsoft Certified Systems Engineer (MCSE)
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Resume Overview
School Attended
- Rockland Community College
- Delaware Valley Job Corps.
Job Titles Held:
- Operations Associate
- Project Coordinator
- Warehouse Operations Manager
- Credit Analyst
Degrees
- Associate of Science : Business Administration And Management 06/2011
Certification : Business And Finance
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