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Operations Associate Resume Example

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OPERATIONS ASSOCIATE
Professional Summary

Experienced Coordinator with over 3 years of experience . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Inventory maintenance and oversight
  • Shipping procedures
  • Process improvements
  • Shipping and Receiving
  • Invoice Preparation
  • Office Supply Ordering
  • Verbal and written communication
  • Well-trained in Microsoft Word, Powerpoint, and Excel
  • Problem resolution
Work History
Operations Associate03/2019 to 08/2020
Company Name – City, State
  • Submitted quote requests to suppliers to determine best rates for organization.
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Followed all shipping and receiving procedures for goods and materials as directed by VP of Sales.
  • Developed and updated tracking spreadsheets using CAP in business system.
  • Collected, arranged and input information into database system.
  • Generated reports of findings to help management with making key decisions.
  • Tracked and analyzed reports to determine needed improvements.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Used CAP and MIcrosoft to analyze production data, guaranteeing efficient production of defect-free products.
  • Developed and maintain operational guidelines for staff.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Supervised operations team to support operational excellence and excellent customer service.
Project Coordinator 03/2019 to 07/2020
Company Name – City, State
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed.
  • Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
  • Formulated complete project plans and coordinated engineering, design and shop drawing efforts.
  • Liaised between facility planners and dealers , facilitating communications and keeping appropriate parties updated on project developments.
  • Tracked all hours and expenses to keep project on task and within budgetary parameters.
  • Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
  • Communicated with team members to keep project on schedule.
  • Gathered requirements for ongoing projects and organized details for management use.
  • Oversaw productivity streams for ongoing and special projects.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Maintained project schedules by managing timelines and making proactive adjustments.
  • Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
  • Built strong relationships with internal and external stakeholders and devised strategies, initiatives, and events promoting products and services.
  • Collaborated with project owners and team members to set ambitious but achievable goals.
Warehouse Operations Manager09/2017 to 03/2019
Company Name – City, State
  • Met environmentally controlled warehouse operational needs through efficient staffing and resourcing of materials and equipment.
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Managed over 1-7 employees in warehouse for production of company.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
  • Handled day-to-day shipping and receiving overseeing more than 10 trucks and 40 warranty packages per day.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Built motivated warehouse team of 10 well-trained staff.
  • Created and enforced detailed organization processes to increase quality service standards.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Onboarded, trained and supervised 7-person warehouse staff with strong record of meeting schedule and performance goals.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Enhanced slot control of freight in warehouse by optimizing organization efforts.
  • Directed system updates to boost productivity and control recordkeeping errors.
  • Provided updates on critical shipments to corporate departments and customers.
Credit Analyst 10/2017 to 10/2018
Company Name – City, State
  • Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Assessed credit risk and analyzed financial statements.
  • Minimized accounts receivable collections and reconciled customer billings and statements.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
  • Reviewed customer files on regular basis to make sure receivables were in sound condition.
  • Contacted customers and requested financial documentation.
  • Placed customer accounts on hold due to past due payments.
  • Complied with internal controls and government regulations.
  • Handled 20 calls per hour to address customer inquiries and concerns.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
Associate of Science: Business Administration And Management06/2011Rockland Community College- City, State
Certification : Business And FinanceDelaware Valley Job Corps.- City
Certifications
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
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Resume Overview

School Attended

  • Rockland Community College
  • Delaware Valley Job Corps.

Job Titles Held:

  • Operations Associate
  • Project Coordinator
  • Warehouse Operations Manager
  • Credit Analyst

Degrees

  • Associate of Science : Business Administration And Management 06/2011
    Certification : Business And Finance

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