operations associate resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Results-oriented quality engineer with polished in developing quality improvement plans and monitoring employee performance to cultivate adherence to company standards. Focused and driven with aptitude for process improvement. Dedicated to going above and beyond to mitigate risk and improve quality. Moreover, i'm experience in creating plans to improve quality and is able to execute them effectively and driven to continuously improve processes and procedures in order to improve quality and efficiency.

  • MS Project & MS Office
  • Quality Auditing
  • Statistical Process Controls (SPC)
    Scrap Reduction & Output Increase
  • Lean Manufacturing Operations
  • Lean Quality Tools (FMEA, Pareto Charts, Fishbone Diagrams, Six Sigma 5S, 8D Methodology)
  • Greenbelt Training
  • Kaizen Training
  • Process Development & Improvement
Work History
Operations Associate, 10/2021 - Current
Motivate Bronx, NY,
  • Production (IP/Seat Assembly lines)
  • Quality (Quality Auditor)
  • Materials (Material Handler/Docks)
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
  • Analyzed data to identify trends and patterns and exercise strategic decisions.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Developed and implemented strategies to streamline office operations.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Order Picker Operator, 09/2022 - 03/2023
Kehe Food Distributors Springfield, IL,
  • Attends CPA/CFA meetings -Evaluate results of customer product audits and providing feedback to the organization (e.g. production, engineering etc.)
  • Assure that all Quality activities are performed according BOS-, TS 16 949-, ISO 9000 standards and specific customer requirements.
  • Support customer regarding corrective and preventive actions follow ups, verification and releases of corrective actions. Produces and maintains reports necessary for further analysis, on rejected components.
  • Monitors product delivered to customer
  • Respond to customer needs by his/her presence and by following all the activities in the customer production that have or may have some influence on production.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Checked inventory and selected products from specific locations based upon availability.
Customer Quality Engineer, 12/2021 - 05/2022
Abb Ltd Exton, PA,
  • Responsible for resolving Customer issues through hands-on process investigation and analysis.
  • Resolve customer issues with a high sense of urgency through customer interaction, facilitating team participation & effective root cause analysis.
  • Track and monitor OEM ppm performance and ensure appropriate corrective actions are taken concerning exact complaints from Customer.
  • Travel to Customer assembly plants for audits & project reviews.
  • Coordinate production related corrective actions for root cause and corrective action completion.
  • Develop new approaches to solve problems identified during quality activities.
  • Troubleshoot defective components & worked with suppliers on corrective action measures.
  • Support implementation (read across) of the best practices and new lessons learned.
  • Led weekly quality meetings with salary team to provide updates on quality issues and continuous improvement items.
  • Present weekly reports to upper level management on previous weeks quality & production status.
  • Addresses internal line concerns by reviewing line rejects and working with core team to resolve the issues promptly.
  • Attends monthly warranty part reviews with the customer.
  • Analyzes warranty returned parts, provides feedback to the warranty group through the warranty report, writes corrective actions for nonconforming parts.
  • Investigate history of each warranty claim.
  • Manage warranty part analysis with internal and external suppliers.
  • Interface with plants to discuss warranty returns and improve overall quality. Expediently tracked, compiled, investigated, and reported on warranty claims.
  • Meet with customers monthly to discuss possible warranty trends.
  • Participate in weekly program -SDT review of Warranty, Quality, and Engineering issues.
  • Manage 8 customer on-site Liaisons
  • Supported quality team members during corrective action updates.
Post-Baccaleurate Diploma: Process Quality Engineering, Expected in 04/2023
Lambton College of Applied Arts And Technology - Sarnia, ON
Status -

(1) Proficient in mathematics, physics, and computer science

(2) Well-versed in quality control procedures, statistical analysis, and process improvement methodologies; (3) Analytical and problem-solving skills

(4) Excellent communication and teamwork skills

(5) Able to work independently or in a team to identify quality issues, analyse data, develop solutions, and implement changes to improve product or service quality

(6) Detail-oriented with a dedication to ensuring

Bachelor's of Engineering : Mechanical Engineering Technology (Mechanical Manufacturing Option), Expected in 06/2019
Dr. Abdul Kalam Technical University - Noida, IND,
Status -
  • Member of student organization in Dronacharya group of institutions, Noida.
  • Completed professional development in soft skills.
  • Received excellence award in mechanical continual development.

(1) Analyzing data to find trends and places where quality control procedures can be strengthened.
(2) Creating and executing a Quality Management System (QMS) to guarantee adherence to rules and regulations for the sector.
(3) Helping to create standard operating procedures (SOPs) for quality assurance operations.
conducting audits to assess adherence to legislation and requirements for quality.
(4) Working with cross-functional teams to pinpoint the underlying causes of quality problems and creating and putting into practise corrective measures to avoid recurrence.
(5) Taking part in initiatives for continuous improvement to find and execute process improvements.
creating and delivering training program's for staff members relevant to quality.
(6) Contributing to the creation and upkeep of a document management system to make sure all papers pertaining to quality are accurate and current.

  • Certified Quality Engineer (CQE)
  • Six Sigma Green Belt
  • ISO 9001 Lead Auditor
  • Certified Quality Improvement Associate (CQIA)

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Resume Overview

School Attended

  • Lambton College of Applied Arts And Technology
  • Dr. Abdul Kalam Technical University

Job Titles Held:

  • Operations Associate
  • Order Picker Operator
  • Customer Quality Engineer


  • Post-Baccaleurate Diploma
  • Bachelor's of Engineering

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