Operations Associate resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
To join a growing team and help others become successful while implementing, training and or supporting Healthcare System IT software program upgrades & installation. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Safety policies
Inventory maintenance and oversight
Well-trained in Epic, Salesforce, Gsuite, POS, PDX, & ERP software systems
Customer service
Multitasking abilities
Maintenance & Repair
Verbal and written communication
Process improvements
Good telephone etiquette
Leadership
Self-motivated professional
Issue and Resolution Tracking
Computer Diagnostics
Microsoft Windows and Office
Defect Analysis and Resolution
Training Materials Development
Tracking and Documentation
Resolving Problems and Incidents
Technical Troubleshooting
Customer Service Support
Billing Data Verification
Invoice Documentation Management
Payment Processing
Regulatory Compliance
Inventory Management
Work Scheduling
Complex Problem Solving
Information Systems Development
Data Analysis
Work History
10/2018 to CurrentOperations AssociateAnixter | Mattoon, IL,
Handled a high-volume of inbound calls, outbound calls, faxes and other communication with patients,
providers, clinic staff, and others needing to access health care services at one or multiple SHC
departments/clinics.
Maintain respect and composure when speaking with customers Efficiently navigate medical records and ensure patient information is up-to-date and accurately entered in the correct location Meet all regulatory and compliance standards.
Communicate with patients and referring providers regarding insurance authorizations and request required
clinical documentation when necJessicary.
Participated in improvement planning to optimize services and improve future care.
Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
07/2017 to 04/2018Foundations SpecialistWounded Warrior Project | Cincinnati, OH,
Inbound and outbound calls from patients and HCPs regarding patient medical devices and medications.
Made contact with insurance carriers to discuss their policies and individual patient benefits.
Resolved escalated, complex Medical Information queries in a timely fashion utilizing highly advanced
knowledge and expert networks.
Contributed to expanding Medical Information knowledge by sharing own research outcomes with other
MI system users via dedicated technical solutions.
Proactively sought to innovate and elevate efficiency in responding to MI queries as well as content and knowledge sharing; actively listens to the feedback from both external and internal customers.
Liaise closely with key internal partners including other GMI colleagues, Global Medical teams, other
functional experts and the affiliates
Involved in other GMI-driven projects and activities as per need, such as generating metrics and insights on MI queries, authoring and maintaining MI content for dedicated products.
08/2015 to 05/2017Epic Trainer/implementation specialistHca | North Richland Hills, TX,
Gathered and organized supplementary material to support structured lessons.
Performed continuous evaluations of content and plans in order to enhance delivery and improve
effectiveness.
Eliminated process gaps by implementing new methods of standardized training.
Promoted growth, learning and success with all pharmacy workflow tasks for Northern California Kaiser
hospitals.
Supported and trained clerks, technicians, pharmacists, managers and inventory control clerks throughout Northern California Regions.
Processed daily survey reports, financial analysis reports and collaborated on status update calls.
04/2015 to 08/2015Patient Care CoordinatorUniversity Of California | City, STATE,
Acted as the main point of contact for patients, doctors and hospital staff by closely reviewing medical
charts and maintaining high levels of communication.
Completed documentation of care, hospital actions and patient activities.
Resolved problems with areas such as communication and billing that could negatively impact services.
Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
Established rapport and relationships with patients and external partners to cross-train and support medical
staff.
Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
Education
Expected in High School Diploma | American High School, Fremont, CAGPA:
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