Operations Associate Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

To join a growing team and help others become successful while implementing, training and or supporting Healthcare System IT software program upgrades & installation. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History
Anixter - Operations Associate
Mattoon, IL, 10/2018 - Current
  • Handled a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple SHC departments/clinics.
  • Maintain respect and composure when speaking with customers Efficiently navigate medical records and ensure patient information is up-to-date and accurately entered in the correct location Meet all regulatory and compliance standards.
  • Communicate with patients and referring providers regarding insurance authorizations and request required clinical documentation when necessary.
  • Participated in improvement planning to optimize services and improve future care.
  • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Wounded Warrior Project - Foundations Specialist
Cincinnati, OH, 07/2017 - 04/2018
  • Inbound and outbound calls from patients and HCPs regarding patient medical devices and medications.
  • Made contact with insurance carriers to discuss their policies and individual patient benefits.
  • Resolved escalated, complex Medical Information queries in a timely fashion utilizing highly advanced knowledge and expert networks.
  • Contributed to expanding Medical Information knowledge by sharing own research outcomes with other MI system users via dedicated technical solutions.
  • Proactively sought to innovate and elevate efficiency in responding to MI queries as well as content and knowledge sharing; actively listens to the feedback from both external and internal customers.
  • Liaise closely with key internal partners including other GMI colleagues, Global Medical teams, other functional experts and the affiliates Involved in other GMI-driven projects and activities as per need, such as generating metrics and insights on MI queries, authoring and maintaining MI content for dedicated products.
Hca - Epic Trainer/implementation specialist
North Richland Hills, TX, 08/2015 - 05/2017
  • Gathered and organized supplementary material to support structured lessons.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Promoted growth, learning and success with all pharmacy workflow tasks for Northern California Kaiser hospitals.
  • Supported and trained clerks, technicians, pharmacists, managers and inventory control clerks throughout Northern California Regions.
  • Processed daily survey reports, financial analysis reports and collaborated on status update calls.
University Of California - Patient Care Coordinator
City, STATE, 04/2015 - 08/2015
  • Acted as the main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Completed documentation of care, hospital actions and patient activities.
  • Resolved problems with areas such as communication and billing that could negatively impact services.
  • Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
  • Safety policies
  • Inventory maintenance and oversight
  • Well-trained in Epic, Salesforce, Gsuite, POS, PDX, & ERP software systems
  • Customer service
  • Multitasking abilities
  • Maintenance & Repair
  • Verbal and written communication
  • Process improvements
  • Good telephone etiquette
  • Leadership
  • Self-motivated professional
  • Issue and Resolution Tracking
  • Computer Diagnostics
  • Microsoft Windows and Office
  • Defect Analysis and Resolution
  • Training Materials Development
  • Tracking and Documentation
  • Resolving Problems and Incidents
  • Technical Troubleshooting
  • Customer Service Support
  • Billing Data Verification
  • Invoice Documentation Management
  • Payment Processing
  • Regulatory Compliance
  • Inventory Management
  • Work Scheduling
  • Complex Problem Solving
  • Information Systems Development
  • Data Analysis
American High School Fremont, CA Expected in High School Diploma : - GPA :
Chabot College , Expected in No Degree : - GPA :

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Resume Overview

School Attended
  • American High School
  • Chabot College
Job Titles Held:
  • Operations Associate
  • Foundations Specialist
  • Epic Trainer/implementation specialist
  • Patient Care Coordinator
  • High School Diploma
  • No Degree

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