Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Operational Effectiveness Leadership Team Work Budget Development Deadline-
Oriented Reporting Skills Planning and Organization Decision-Making
Communication Skills Persuasiveness Delegation Critical Thinking and Problem Solving
SMITH’S FOOD & DRUG (KROGER) APRIL 2017 – JUNE 2018
Dual-Role of Human Resources and Merchandising Assistant Store Director
Accomplished, hands-on business management and human resources professional with a passion for
Delivering excellent customer service. Seasoned problem solver with strong multi-tasking,
Communication, and team building skills. Proven group leader with excellent supervisory,
Negotiation, and conflict resolution talents. Effectively identifies problems and works with others
Toward solutions that meet their needs and expectations as well as the objectives of the organization.
Ability to maintain composure and professionalism in stressful environments. Working knowledge
Of MS Office, including Power Point and Excel.
AREAS OF EXPERTISE
Team Leadership Performance Management Quality Management System Associate
Management Human Resources Business Planning Workflow Planning
Resume
Managing for Excellence Cost Control Strategies Customer Relations
Billing, Latin, Reporting
Budget Development , Team Leadership , Safety
Budgets, Team building, Sales
Business management, Leadership, Scheduling
Business Planning, Director, Staffing
Coach, Managing, Strategy
Coaching, Merchandising, Supervisory
Communication Skills, Excel, Supervisor
Conflict Management, Money, Supervising
Conflict resolution, MS Office, Team Work
Cost Control, Power Point, Teamwork
Critical Thinking, Works, Well organized
Customer Relations, Multi-tasking, Workflow
Customer satisfaction, Negotiation
Excellent, Performance reviews
Customer service, Performance Management
Excellent customer service, Policies
Customer service, Problem Solving
Decision-Making , Problem solver
Dependable, Processes
Human Resources, Quality Management
Inventory, Receiving
Work History
Operations Assistant Store Director, 06/2018 to Current Res-Care, Inc. – Massillon, OH,
Experienced in managing labor controls.
In charge of expense controls.
Oversight of inventory controls.
Enforcement of cash controls.
Build and adjust sales budgets.
Conduct effective daily store walks.
Keep all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Evaluate supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Safety Manager.
Food Safety supervision.
Merchandising and Human Resources ASD, 10/2015 to 04/2017 Southern Auto Group – Virginia Beach, VA,
Supervised and coached associates on the performance of their duties; completed performance reviews and provided feedback to associates.
Demonstrated inclusionary leadership, expected inclusive behavior from associates, and supported the efforts of the Store, District, and Division Customer 1st Promise Teams.
Role modeled and demonstrated the company’s core values of respect, honesty, integrity, diversity, inclusion, and the safety of others.
Assisted with the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and EBITDA results.
Daily assessment of the store's ability to meet/exceed customer expectations for ease of shopping, variety, freshness, cleanliness, food safety and regulatory compliance.
Assisted with coaching and development of store associates through both formal and informal interactions.
Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
Customer Service Manager, 07/2015 to 10/2015 SMITH’S FOOD & DRUG – City, STATE,
Modeled “Customer 1st ” behavior; delivered and encouraged other associates to deliver excellent customer service.
Demonstrated teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
Provided friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions and by thanking customers for their business.
Effectively communicated with customers and responded to questions and requests in a timely manner.
Supervised front-end activities to ensure a positive customer experience and an accurate, prompt checkout.
Communicated department priorities, policies, and procedures and delegated accordingly.
Assisted in developing/implementing the weekly front-end work plan; ensured proper staffing to address service levels and efficient utilization of labor.
Cashier, 11/2011 to 07/2015 SMITH’S FOOD & DRUG – City, STATE,
Handled cash transactions with customers.
Scanned goods and collected payments.
Issued receipts, refunds, and change.
Redeemed coupons.
Made sales referrals, cross-sold products, and introduced new items.
Resolved customer complaints, guided them to products, and provided relevant information pertaining to their purchases.
Greeted customers upon entering or leaving the store.
Maintained clean and well organized checkout area.
Kept reports of transactions.
Ensured 100% customer satisfaction.
Education
Bachelor of Arts: Spanish for International Studies, Spanish, Expected in 05/2015 University of New Mexico - Albuquerque, NM GPA:
Thematic Concentration: Environment and Society Sustainability Area Concentration: Latin America
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