operations assistant resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Versatile Operations/Administrative Assistant handles all types of tasks with efficient and hardworking mindset. Manages clerical needs as well as planning events, overseeing purchasing and producing detailed reports. Bringing 6 years of related experience. Enthusiastic with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

  • Administrative support
  • Scheduling and calendar management
  • Microsoft Office Suite
  • Client meetings
  • Planning and Organization
  • Spreadsheet management
  • Customer and client relations
  • CRM
Work History
Operations Assistant, 09/2018 - 02/2020
Brattle Group Washington, MA,
  • Assisted with day-to-day operations of facility, including scheduling and customer service.
  • Managed over 50 calls per day.
  • Utilized Salesforce regularly to complete job tasks, developing advanced proficiency.
  • Assisted operations director with planning of routine operations and special projects.
  • Built and maintained relationships with external employees and guests.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Researched and resolved time discrepancies.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Increased office efficiency by modernizing document organization systems and effectively implementing tracking system solutions.
Administrative Assistant, 01/2017 - 09/2018
Sewell Corporation Dallas, TX,
  • Prepared analysis of tax expenses for month-end accounting review.
  • Processed invoices and expenses using peoplesoft to facilitate on-time payment.
  • Coded accounting documents.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Maintained complex digital filing system for financial information.
  • Maintained daily bookkeeping report.
  • Managed over 50 calls per day.
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
  • Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries.
Admissions Administrative Assistant, 08/2015 - 01/2017
State Of Indiana Kentland, IN,
  • Maximized enrollment working closely with students and parents to boost conversion rates of prospective students to 100%.
  • Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.
  • Managed over 100 calls per day.
  • Met prospective students, offered information and represented institution by attending Job Fair events.
  • Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
  • Supported students through admissions process and answered any questions.
  • Observed participants and recorded results.
  • Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
  • Led tours of facility for potential clients and families to highlight features and benefits of membership.
  • Assisted applicants with admissions packet and served as point of contact throughout admissions process.
  • Developed and maintained business relationships with referring agencies to increase business opportunities.
  • Compiled Enrollment/Graduation/Job Placement rates reports for program leaders.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Receptionist Coordinator, 01/2012 - 11/2013
The Orchards Rancho Mission Viejo, CA,
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Received and routed business correspondence to correct departments and staff members.
  • Managed over 50 customer calls per day.
High School Diploma: , Expected in 06/2023
Clayton Valley High School - Concord, CA,
Status -
High School Diploma: , Expected in 06/2010
Clayton Valley High School - Concord, CA,
Status -
Associate of Arts: Music Management And Merchandising, Expected in 06/2015
Diablo Valley College - Pleasant Hill, CA
Status -
Bachelor of Arts: Business Administration And Management, Expected in 06/2022
Fort Hays State University - Kansas City, KS,
Status -

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Resume Overview

School Attended

  • Clayton Valley High School
  • Clayton Valley High School
  • Diablo Valley College
  • Fort Hays State University

Job Titles Held:

  • Operations Assistant
  • Administrative Assistant
  • Admissions Administrative Assistant
  • Receptionist Coordinator


  • High School Diploma
  • High School Diploma
  • Associate of Arts
  • Bachelor of Arts

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